Justin Hrabec Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

I lead iterative enhancements in our Product Design and Product Management Career Accelerators, evolving course content and structure to align with emerging industry trends and feedback, elevating learner engagement and improving career opportunities in rapidly-changing product design and management fields.

Lisbon, Portugal

Design, develop, and deliver online education programmes that help learners achieve their career goals in product management, design and research.

Lisbon, Portugal

• Manage King's Product Design and PM Career Accelerators' facilitators, including:
• onboarding and facilitator training
• enhancing live sessions and student 1x1s
• manage marking and feedback process
• provide support to facilitators and learnersFacilitated King's Product Design Career Accelerator's first cohort with:
• live workshops that drill into key product design topics and bring 'real-life' relevance to course content, enabling learners to understand the value of the course content in the business world

London, England, United Kingdom

• I led a team of approximately 10 user researchers and design thinkers to ensure our offerings met user needs and were set up for success. We performed mixed-method research across all stages of the product lifecycle.
• Discovery research, service design and usability testing to reduce customer onboarding time by over 75%
• Performing large-scale qualitative call-centre transcript analysis and running surveys to avoid over £1 million spend on unnecessary development
• Iterative usability and A/B testing to launch 1st zero-touch online orders and turn NPS positive
• Successfully recruit hard-to-find participants in wholesale and public sector
• Card sorting to help shape bundle offerings and website IA

London, United Kingdom

• As the Digital team's first service designer, I improved services within BT’s B2B business BT Enterprise through human-centred research and design, focusing business efforts on areas that add true value and empowering.
• BT Enterprise’s largest transformation programs, which resulted in over 50 new Agile squads and our first zero-touch online orders
• BT Group’s 2030 Ambition, which resulted in a refined value proposition, MVP roadmap and business case approved by CEO for a new offering (helped frame eventual MVP designs and testing)

London, United Kingdom

I led a team of UX designers, UI designers and user researchers to deliver designs that transformed digital experiences for BT Wholesale and a number of BT Ventures (start-up and spin-off businesses) including Fleet Solutions, IoT/M2M, Media & Broadcast, Tikit (acquired by Advanced), The Phone Book and BT Redcare. From e-commerce and service portals to.

London, United Kingdom

• I managed product design end-to-end from user research to live delivery for Ethernet and Voice Solutions’s online portals, as well as BT Wholesale and BT Ventures' (BT start-up and spin-off businesses) websites.I.
• Led research, IA, UX and UI for the creation of a Content Management System (CMS) using Adobe AEM, which saved us £1.5 million annually
• Supported my manager with a C-level presentation that helped secure £2.5 million in development funding over two years for improvements based on our research
• Led UX and UI for migration of order journeys from legacy systems; our team reduced online order time from 40 minutes to 5 minutes

London, United Kingdom

-Led Fortune 500 companies and startups to translate customer needs and business requirements into product concepts, customer experiences, interfaces and end products-Responsible for UX discovery methods including personas, customer journey mapping, user interviews and observation, and competitive analysis as well as designing wireframes using.

London, United Kingdom

-Led the development of both in-house and external B2C products across iOS, Android and desktop platforms-Planned, managed and tracked projects in accordance with Prince2 and Agile frameworks, including planning and tracking project plans, finances and human resources to deliver projects within time, scope and budget-Oversaw tech, UX and design planning.

Beijing City, China

-Provided strategic counsel to leading US-listed Chinese companies on investor relations (IR)-Led clients in quarterly earnings processes; liaised with CEO/CFOs, lawyers and auditors to determine key company messages, strategies and write earnings reports-Analysed financial databases and investor relationships to craft outreach strategies and.

Beijing City, China

-Seconded to develop digital business strategy and website revamp for leading luxury client -Synthesised primary and secondary research, including consumer and employee interviews, and performed UX and peer analysis to determine new website value proposition, IA/functions and UX

Hong Kong

-Selected for highly competitive Graduate Program; only foreigner out of 269 hired graduates -Performed audits on leading global companies; synthesised data from multiple sources using Excel

Master Of Business Administration (M.B.A.), Innovation, Entrepreneurship And Design, Merit

CORE COURSES: Strategy & Marketing, Accounting, Bringing Ideas to Market, Operations Management, Managing & Developing People, Leading.

Independent Study, Chinese Language And Literature

-Moved to Beijing after university to continue studying Mandarin Chinese -Received scholarship for academic excellence and service to.

Bachelor'S Degree, Double Major: Economics, East Asian Studies

Activities and Societies: -Semester abroad at Peking University in 2005 -President, social chair and philanthropy chair of Sigma Phi.