Justin Smith Email & Phone Number

Vernon Hills, Il, Us

Focused on our cloud-first infrastructure and hybrid-data center transformation, I oversee the DevOps, Platform and Application Automation, Database Svc, ITSM-CMDB, System Engineering, Server & Desktop Virtualization, Storage Platforms, VDI, Citrix, and IBMi Power systems teams which support our internal Technology teams. Across these practices, I provide thought and technical leadership to our teams in the art of possibilities.With full-stack expertise, CDW Technology helps design, orchestrate and manage technologies that drive business success. We create a strategic advantage for our customers, partners, and coworkers by delivering scalable, flexible, and modern technology and performance platforms to help drive our business forward.CDW offers many advantages that makes working here so special: excellent leadership at every level of the organization supports a customer- and coworker-centric culture focused on excellence that attracts and retains great people and encourages a hybrid work environment and a host of other amenities.Our commitment to sustainable and socially responsible technology implementation is far-reaching – it is apparent in what we offer, how we serve customers, how we work with our vendor partners and how we engage in our communities.

Vernon Hills, Il, Us

At its core, CDW technology delivers five outcomes for customers and coworkers: Innovation, Cost Management, Agility, Risk Mitigation and Experience. Responsible for system engineering, virtualization, automation, storage platforms, VDI, Citrix, IBMi Power systems, Database, and Enterprise Business Intelligence (EBI) teams.CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs ~13,900 coworkers and has revenues in the billion.

Rochester, Ny, Us

Responsible for PCI/SOC II readiness and development of infrastructure, and project management practices.

Geneseo, Ny, Us

Responsible for Coast Professional's Infrastructure and Security resource teams. These responsibilities include Coast's Data Centers, Back-Office Systems, Cloud Services, Network, Voice, Support, and Security Services. Led the technical design and continued advancement of core security and infrastructure service capabilities and availability across the enterprise.

Long Island City, Ny, Us

Provided leadership to manage and support the company‐wide technology infrastructure teams which include: Systems, Storage, Network, End User Computing, Help Desk - Call Center, Data Center and Database teams. Responsible for accessing and concurrency of the systems and identifying opportunity s to bring better value to Fidel's users. Staff consists of 4 Managers, 3 Architects, and 80 Engineers and Support Specialists to which the position provides leadership, direction, and mentoring.Accomplishments:• Implemented IaC while capitalizing on VMWare VRA/VRO, Puppet, and Chocolately that resulted in decreasing deployment time from days to minutes and weeks to days for whole multi-server environment.• Led migration/process development efforts in transition of ITSM tools (HEAT to Service Now) – this resulted in redefining how work was done across the enterprise and led to work-tracking and automated approval which allows the company to have paperless approval and higher customer satisfaction with tool.• Spear-headed continuous improvement initiative that created a common authentication platform utilized across the enterprise through implementation of new Microsoft Active Directory.• Implemented Enterprise Storage refresh and concurrency initiatives which resulted in company move to Storage Virtualization and ability to be vendor agnostic, implementation of Continuous replication and recovery technology allowing for real time recovery of systems and elimination of data loss.• Implemented and managed Critical Infrastructure Team – established preventive maintenanceprograms and staff training. This resulted in a facility that has been active for 4 years with 100%uptime and a history of zero injuries.• Leveraged career development skills and mentor programs to promote over 10 direct reports intoleadership roles.

92866 Issy Les Moulineaux Cedex 9, Fr

Continuation of global position to strategically work to globalize the Facility and HRIS functions of the company. Served as program manager, and advisor that developed detailed specifications, and project plans in alignment with key business needs and critical milestones. Partnered with direct support teams, executive leadership, and client groups to drive business results, and exceed customer expectations and overall needs.Accomplishments: • Leveraged ITIL process knowledge to create a portfolio during the first phase of a global facilitiesmanagement (CMS) program that resulted in subsequent successful project launches.• Course corrected electronic payroll register project that resulted in successful project deploymentwithin 12 months of a tool that saved $250K.

92866 Issy Les Moulineaux Cedex 9, Fr

Developed and led pre-active and adaptive international team of architects, engineers, and administrators. Created and maintained blueprints on strategic direction of services for executive leadership while capitalizing on emerging technologies. Served as an international leader who focused on budget planning, and long-term forecasting that resulted in the first global operations team for the organization. Accomplishments: • Utilized Lean Six Sigma skill set to implement ITIL processes to measure optimal performance and developed a continuous improvement model that resulted in the technical infrastructure ability to support over 70K users with 99.99% availability and capability to grow in support of over 300K users. • Aligned countries/affiliates on a standard centralized messaging platform which resulted in savings of approximately $5M, and with additional cost reduction and with reuse of technology this also provided an additional $2M in cost avoidance. • Created a portfolio of ‘core applications’ that delivered demonstrable business results that were engineered to provide on-demand services as required, which resulted in a simplified offering with an established exception and change-of-scope processes to address one-off needs. • Managed financial constraints across multiple countries into a centralized approach to identify future cost savings opportunities. • Spearheaded an emerging/first-to-market global organization (FTEs in Paris, France and Williamsville, NY), which provided a business value-add instead of a cost center that resulted in a single team to enhance and improve the services. • Worked closely with the executive committee to isolate an IT governance process for new projects and strategic development, this allowed for “Right Time/Right Technology” projects aligned to budget.

92866 Issy Les Moulineaux Cedex 9, Fr

Architected and engineered all aspects of the Messaging and Collaboration services for Sodexho North America. Implemented and configured Exchange and Messaging system (including version upgrades); maintained company web-mail and managed global messaging infrastructure. Accomplishments: • Developed a strategic approach to manage local (North America) and Global needs with a highly extensible infrastructure. Established and maintained a strategy to meet the needs of the corporation. This allowed for greater standardization across the enterprise and the start of globalization in the service. • Managed and tracked IT budgets and capital expense tracking for major messaging projects (about $1M per year), which ensured that the company received top-quality hardware/software and improvements while remaining within or under budget. • Negotiated contract prices for new technology to maintain competitive edge with minimal expenditures. • Planned and managed the implementation of future messaging technologies, this included the research and build-out of these new services which allowed for better sustainment and user acceptance/efficiency. • Responsible for the established environments SLA of 99.99% availability, this created a “first-time” accountable service for the company and our customers. • Mentored others and provided training and support when necessary to keep operations running smoothly which resulted in comprehensive documentation for policies and procedures.

92866 Issy Les Moulineaux Cedex 9, Fr

Oversaw all aspects of Messaging and Collaboration for Sodexho North America. Implemented and configured all Exchange and messaging system upgrades; maintain company webmail and external access; managed global messaging infrastructure.Accomplishments:• Established and maintained a messaging and collaboration strategy to meet the needs of the corporation.• Developed a strategic approach to managing local (North America) and Global needs with a highly extensibleinfrastructure.• Designed and maintained a complex messaging infrastructure with constant availability for company resources and mobile work force. This resulted in a more productive workforce throughout the Company.• Manage IT budgets and capital expense tracking for major messaging projects (about $1 million per annum). Ensured that company received top‐quality hardware and software improvements and upgrades while remaining within budget.• Negotiate contract prices for new technology to maintain competitive edge with minimal expenditures.• Continually identify cost‐saving opportunities.• Planned and managed implementation of future messaging technologies. Research and implement new technology tools, including Anti‐Spam, content management, mobile messaging devices, and instant messaging servers.• Responsible for messaging environments established 99.99% availability for all users connecting to these systems.• Implement comprehensive documentation for policies and procedures.• Mentor others effectively; provide training and support when necessary to keep operations running smoothly.

92866 Issy Les Moulineaux Cedex 9, Fr

Washington, Dc, Us

2nd Marine Expeditionary Forces: Information Systems Coordinator Non‐Commissioned Officer Managed and administered an operations team which was responsible for critical Marine Corps battalion and base operations. Responsible for mobilization and contingency planning as well as budget and financial forecasting, worked with outside vendors to hire effective consulting hardware and software support.Accomplishments:• Supervised a (9) member IS staff.• Built a network operations team responsible for the internal Infrastructure.• Trained junior Marines and administrators.• Implemented asset management plan for inventorying equipment• Provided technical support on a LAN supporting more than 15,000 users.

Washington, Dc, Us

In Pursuit Of Mba, Business And Information Systems

Education record

Education record