Justin Hunsaker Email and Phone Number
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Justin Hunsaker is a Lead Consultant of John Polk & Associates with over 20 years of people management experience. He won the Barlow Monarch Innovation Honorable Mention for KeyBank’s Small Business Review and regularly achieved an impressive 90% employee engagement rate. Justin earned an Executive Master’s of Technology Management from the University of Pennsylvania and the Wharton School. Throughout his career, Justin has launched new products and coached associates at all levels at multiple Fortune 500 banks and several FinTechs.​ Justin is a highly skilled workshop facilitator and consultant, with a passion for human-centered design that he applies to improve all aspects of his coaching. For over five years, he taught and developed content for the "Creating Effective Presentations" workshop for Capital One. With John Polk, Justin is on a mission to rid the world of poor presentations and empower leaders with the tools they need to communicate their ideas effectively. Justin teaches workshops and consults with corporations and individuals on a variety of topics, including presentations, communication and influence, people management, product management, and career transitions. Coaching / Consulting / Training• Communications / Presentations / Influence• People Management• Product Management• GSD• Career TransitionTransformation and Delivery• Governance• Program Management• Agile Delivery• Change Management• FinTech Integration• Influencing / CommunicationProduct Management• Vision and Strategy• P&L Accountability• HCD and Passion• Risk Management• Entrepreneurial Approach• Data-Driven DecisionsTeam Leadership• Hiring and Build Out• Coaching and Mentoring• Training and Development• Collaborative Problem Solving• Team Engagement and Retention• Cross-functional Teams
John Polk & Associates
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Lead ConsultantJohn Polk & Associates Apr 2023 - PresentRichmond, Va, UsEstimates have put the corporate waste from ineffective presentations at over $1 billion per day. John Polk and Associates' mission is to rid the world of poor presentations while giving leaders the tools to communicate their story in a way that makes their data sing.Core Offerings:🔹Presenting to Influence Workshops: Teaching participants how to design and deliver presentations that drive action. Workshops pull together the science behind communication and influence to give participants practical ways to refine their strategy, visualize their data, and create and deliver effective presentations.🔹Presentation Coaching: Helping strategic leaders learn how to make their ideas compelling to motivate others to action. Analytic leaders learn how to visualize data to make insights clear and actionable. All leaders learn how to tell stories and remove the noise that interferes with their message.🔹Presentation Infrastructure: Partnering with organizations to establish professional, branded presentation and slide templates that enable teamwork and dramatically reduce development time.
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Svp, Senior Director Digital, Fintech Integration Lead For Gradfin, Laurel RoadLaurel Road Jul 2022 - Apr 2023New York, Ny, UsLed cross-functional integration team with 20+ associates to allow FinTech acquisition GradFin to continue to innovate and grow, supported with KeyBank resources and scale, while managing to a higher level of regulatory scrutiny. Reported to the Chief Digital Officer of KeyBank and General Manager of Laurel Road, KeyBank’s digital bank for Healthcare.● Tripled consultations and doubled sales within six months serving as Integration Lead for an acquired FinTech focused on student loan consulting. Enabled continued entrepreneurial innovation and growth, supported by corporate resources and scale, while managing to a new level of regulatory scrutiny through extensive risk management.● Launched a new product, Income-Driven Repayment (IDR) Membership in less than six months.● Coordinated enterprise-wide development program, LevelUp, increasing employee engagement. -
Svp, Senior Director Digital, Originations And Wellness Products, Consumer BankKeybank Jan 2019 - Jul 2022Cleveland , Ohio, UsBuilt a team of 10+ product managers / owners, coordinating work for 6+ Scrum Agile squads with an annual budget of $9MM. Managed all account opening and wellness products for the Consumer and Business Bank as well as targeted projects in Commercial. Reported to the Chief Digital Officer. â—Ź Improved digital account opening pull-through rate 40% and reduced account opening time to less than five minutes by delivering an omnichannel account opening experience for Consumer Checking and Savings.â—Ź Tripled digital checking originations in one year through digital improvements and partnering with marketing.â—Ź Enabled $11B in approvals through the Paycheck Protection Program (PPP), the 7thh highest financial institution, by implementing a digital application in < 1 month based on rapidly changing specifications from the Federal Government.â—Ź Increasing average client product solutions by more than 50% and doubled branch credit card originations by iteratively improving Financial Wellness Review and enabling over 1MM reviews over three years.â—Ź Launched Credit Card Originations, Small Business Check-In, and Business Lending experiences.â—Ź Achieved 90% engagement (above 80% target) on All Associate Surveys with multiple teams over multiple years. -
Svp, Senior Director, Business Banking Client Centricity And Digital TransformationKeybank Aug 2017 - Jan 2019Cleveland , Ohio, UsManaged stakeholder council for client centricity governance and an Agile team (scrum) of 10 associates performing the ideation, design, build, and delivery of a new branch experience for business clients. Reported to Head of Business Banking.â—Ź Won the 2019 Monarch Innovation Award Honorable Mention from Barlow Research Associates and delivered 3X program cost in incremental revenue by creating the Small Business Wellness Review. Delivered full lifecycle from ideation to design to implementation in six months with entrepreneurial approach. â—Ź Executed change management for 5,000+ branch bankers at 1,000+ branches with technology and training rollout. â—Ź Used Design Thinking principles to reimagine the branch experience for Originations and Small Business Owners.
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Svp, Business Director, Branch Segment Strategy And Customer ExperienceCapital One May 2014 - Aug 2017Mclean, Va, UsLed two Agile teams (Kanban and Scrum), owning $10MM P&L, analysis, strategy, prioritization, and implementation for 230,000 customers and 750+ branches. Served as Chief of Staff for Managing VP of Small Business Bank.● Achieved JD Power Small Business Bank #1 in Northeast for 2015 (previously #5) with a 30-point increase in Net Promoter Score (NPS) through governance, ownership, simplification, and culture change delivered through coordinated change management.● Invigorated in-branch Small Business iPad experience, adding full product suite, referrals, and digital applications.● Presented “Don’t Follow Trends, Start Trends” talk at Customer Experience for Financial Services (CXFS) 2015.● Taught Design Thinking Crash Course, Creating Effective Presentations, Effective Communication, Action Cycle Management, and Decision Traps to over 1,000 associates. -
Vp, Senior Operations Analysis Manager, Strategy And AnalysisCapital One Jul 2010 - May 2014Mclean, Va, UsManaged a team of 15 associates performing strategy, analysis, budgeting, capacity management, and quality control for 700 back-office associates located in eight sites. Reported to Senior Director of Strategy and Analysis. Served as Chief of Staff for Vice President of Deposit Operations.â—Ź Delivered cost savings of 27% ($4MM+) and reduced paper usage by 100 tons annually as product owner of bank client statements.â—Ź Reduced branch costs 11% ($14MM+) through digitization and footprint rationalization. Saved $2MM in annual revenue from branch selection.
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Vp, Operations Analyst Manager, Call AnalyticsCapital One Mar 2007 - Jul 2010Mclean, Va, UsLed a team of seven associates performing forecasting, capacity management, and budgeting for 1,000 call center associates at five sites. Reported to Senior Director of Strategy and Analysis.â—Ź Drove $1.5MM+ in cost savings through flex teams, shift bids, shift offers, and new hire class timing. Improved call center forecasting using statistical models and capacity / demand funnels.
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Consultant, Engineering LeadProgressive System Engineering, Incorporated (Psei) 2003 - Mar 2007Managed a team of 15 engineers with a budget of $2MM, completing a 30-month project to modernize a sub-system of air traffic control communications. Reported to the company owner.â—Ź Delivered a 30-month project ahead of schedule by three months modernizing an air traffic control communications sub-system requiring high-reliability with a team of 15 engineers.â—Ź Achieved Integrated Capability Maturity Model (iCMM) Level 3 certification by creating four standard operating procedures, 30+ document modifications, and implementing training.
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Lead Software EngineerHarris Corporation 1996 - 2003Melbourne, Florida, UsLed nine engineers responsible for team coordination, technical decisions, and communication between engineers across four locations. Reported to Site Director.â—Ź Designed User Interface (UI) for multiple features working with user groups and experts.â—Ź Experienced with full software lifecycle: Requirements, Architecture, Software Development, Testing, and Deployment.
Justin Hunsaker Skills
Justin Hunsaker Education Details
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University Of PennsylvaniaExecutive Master'S Of Technology Management (Emtm) -
Florida Institute Of TechnologyComputer Information Systems (Cis)
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University Of FloridaMathematics
Frequently Asked Questions about Justin Hunsaker
What company does Justin Hunsaker work for?
Justin Hunsaker works for John Polk & Associates
What is Justin Hunsaker's role at the current company?
Justin Hunsaker's current role is My passion is helping technical and analytical people create clear, concise, credible, and compelling communications so they can turn their ideas into reality🔆Speaker🔆Coach🔆Consultant🔆Trainer.
What is Justin Hunsaker's email address?
Justin Hunsaker's email address is ju****@****ank.com
What is Justin Hunsaker's direct phone number?
Justin Hunsaker's direct phone number is +140536*****
What schools did Justin Hunsaker attend?
Justin Hunsaker attended University Of Pennsylvania, Florida Institute Of Technology, University Of Florida.
What skills is Justin Hunsaker known for?
Justin Hunsaker has skills like Project Management, Cross Functional Team Leadership, Leadership, Change Management, Banking, Consulting, Business Process Improvement, Business Strategy, Analysis, Analytics, Financial Modeling, Data Analysis.
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