Justin Hunsaker Email & Phone Number

Richmond, Va, Us

Estimates have put the corporate waste from ineffective presentations at over $1 billion per day. John Polk and Associates' mission is to rid the world of poor presentations while giving leaders the tools to communicate their story in a way that makes their data sing.Core Offerings:🔹Presenting to Influence Workshops: Teaching participants how to design and deliver presentations that drive action. Workshops pull together the science behind communication and influence to give participants practical ways to refine their strategy, visualize their data, and create and deliver effective presentations.🔹Presentation Coaching: Helping strategic leaders learn how to make their ideas compelling to motivate others to action. Analytic leaders learn how to visualize data to make insights clear and actionable. All leaders learn how to tell stories and remove the noise that interferes with their message.🔹Presentation Infrastructure: Partnering with organizations to establish professional, branded presentation and slide templates that enable teamwork and dramatically reduce development time.

New York, Ny, Us

Led cross-functional integration team with 20+ associates to allow FinTech acquisition GradFin to continue to innovate and grow, supported with KeyBank resources and scale, while managing to a higher level of regulatory scrutiny. Reported to the Chief Digital Officer of KeyBank and General Manager of Laurel Road, KeyBank’s digital bank for Healthcare.● Tripled consultations and doubled sales within six months serving as Integration Lead for an acquired FinTech focused on student loan consulting. Enabled continued entrepreneurial innovation and growth, supported by corporate resources and scale, while managing to a new level of regulatory scrutiny through extensive risk management.● Launched a new product, Income-Driven Repayment (IDR) Membership in less than six months.● Coordinated enterprise-wide development program, LevelUp, increasing employee engagement.

Cleveland , Ohio, Us

Built a team of 10+ product managers / owners, coordinating work for 6+ Scrum Agile squads with an annual budget of $9MM. Managed all account opening and wellness products for the Consumer and Business Bank as well as targeted projects in Commercial. Reported to the Chief Digital Officer. ● Improved digital account opening pull-through rate 40% and reduced account opening time to less than five minutes by delivering an omnichannel account opening experience for Consumer Checking and Savings.● Tripled digital checking originations in one year through digital improvements and partnering with marketing.● Enabled $11B in approvals through the Paycheck Protection Program (PPP), the 7thh highest financial institution, by implementing a digital application in < 1 month based on rapidly changing specifications from the Federal Government.● Increasing average client product solutions by more than 50% and doubled branch credit card originations by iteratively improving Financial Wellness Review and enabling over 1MM reviews over three years.● Launched Credit Card Originations, Small Business Check-In, and Business Lending experiences.● Achieved 90% engagement (above 80% target) on All Associate Surveys with multiple teams over multiple years.

Cleveland , Ohio, Us

Managed stakeholder council for client centricity governance and an Agile team (scrum) of 10 associates performing the ideation, design, build, and delivery of a new branch experience for business clients. Reported to Head of Business Banking.● Won the 2019 Monarch Innovation Award Honorable Mention from Barlow Research Associates and delivered 3X program cost in incremental revenue by creating the Small Business Wellness Review. Delivered full lifecycle from ideation to design to implementation in six months with entrepreneurial approach. ● Executed change management for 5,000+ branch bankers at 1,000+ branches with technology and training rollout. ● Used Design Thinking principles to reimagine the branch experience for Originations and Small Business Owners.

Mclean, Va, Us

Led two Agile teams (Kanban and Scrum), owning $10MM P&L, analysis, strategy, prioritization, and implementation for 230,000 customers and 750+ branches. Served as Chief of Staff for Managing VP of Small Business Bank.● Achieved JD Power Small Business Bank #1 in Northeast for 2015 (previously #5) with a 30-point increase in Net Promoter Score (NPS) through governance, ownership, simplification, and culture change delivered through coordinated change management.● Invigorated in-branch Small Business iPad experience, adding full product suite, referrals, and digital applications.● Presented “Don’t Follow Trends, Start Trends” talk at Customer Experience for Financial Services (CXFS) 2015.● Taught Design Thinking Crash Course, Creating Effective Presentations, Effective Communication, Action Cycle Management, and Decision Traps to over 1,000 associates.

Mclean, Va, Us

Managed a team of 15 associates performing strategy, analysis, budgeting, capacity management, and quality control for 700 back-office associates located in eight sites. Reported to Senior Director of Strategy and Analysis. Served as Chief of Staff for Vice President of Deposit Operations.● Delivered cost savings of 27% ($4MM+) and reduced paper usage by 100 tons annually as product owner of bank client statements.● Reduced branch costs 11% ($14MM+) through digitization and footprint rationalization. Saved $2MM in annual revenue from branch selection.

Mclean, Va, Us

Led a team of seven associates performing forecasting, capacity management, and budgeting for 1,000 call center associates at five sites. Reported to Senior Director of Strategy and Analysis.● Drove $1.5MM+ in cost savings through flex teams, shift bids, shift offers, and new hire class timing. Improved call center forecasting using statistical models and capacity / demand funnels.

Managed a team of 15 engineers with a budget of $2MM, completing a 30-month project to modernize a sub-system of air traffic control communications. Reported to the company owner.● Delivered a 30-month project ahead of schedule by three months modernizing an air traffic control communications sub-system requiring high-reliability with a team of 15 engineers.● Achieved Integrated Capability Maturity Model (iCMM) Level 3 certification by creating four standard operating procedures, 30+ document modifications, and implementing training.

Melbourne, Florida, Us

Led nine engineers responsible for team coordination, technical decisions, and communication between engineers across four locations. Reported to Site Director.● Designed User Interface (UI) for multiple features working with user groups and experts.● Experienced with full software lifecycle: Requirements, Architecture, Software Development, Testing, and Deployment.

Mse, Executive Master'S Of Technology Management (Emtm)

Ms, Computer Information Systems (Cis)

Bs, Mathematics