Team Management- Improved team billable utilization to 85%- Conduct hiring and other HR administrative tasks- Define individual goals and conducted performance reviews- Forecasting and budgeting for revenue and and resource needsProgram Management- Management of the project backlog- Provide program management for projects with greater than $1 million budgets- Coordinate items for escalationPMO- Led the PMO Committee- Standardized project deliverables and implementations- Established a turnkey implementation process, reducing timelines from 12 months to 3-6 months- Set employee continuing education goals- Developed a 9 month employee on-boarding and training procedure- Developed an executive management dashboard to provide better insight into ongoing implementationsSales- Provide PS Team responses to RFPs- Develop and negotiate Statement(s) of Work- Develop and negotiate change management documents- Define PS Team back to base sales goals- Understand customer needs and recommend useful products & servicesCommittees- Management Team- PMO Committee- Professional Services Implementation Review- Custom Development Committee- Implementation Executive Committees- Sales Committee

Implementations:- Implemented large, multi-million dollar contracts of the Facility Force platform to municipalities, counties and states within the USA- Provided best practice recommendations to align the suite of software to customers’ business processes.- Provided recommendations for additional products where they aligned with customer needs, equating to additional sales up to $250,000/year and greater customer satisfaction- Where custom solutions were required, translated customer needs into functional requirement specifications- Coordinated project tasks with other teams: LDAP/SSO, custom development, business automation, queries/reports trainingProfessional Services:- Provided software training, mentoring and best practices guidance to junior team members- Assisted the PMO Director in building out the PMO Center of Excellence- Consistently a top performer on the team (90% - 120% utilization and billability per year)Product Management:- Worked with customers to document product enhancements (via JIRA) and further discuss these improvements with Product Managers

Implemented large scale projects of the AiM IWMS/CMMS platform for:- Universities throughout the USA, including those rated within the top 20 public schools in the nation by US News and World Report - Municipalities, counties and states within the USA- Multinational IT Systems projectsTraining: - Providing instruction and training guides to various universities, states and municipalities on the following services:O&M • CPPM • Keys and Access • Motor Pool • FCA • AiM IQ • BIRT Reports • Go Mobile AppsProduct Management:-Produced the documentation for the Quickstart product line, which provides customers with an off-the-shelf solution that would reduce implementation times from 8-12 months to 3-6 months -Developed requirements for complex custom development solutions, including reports, interfaces and new products- Assisted in the development of requirements and specifications used to link the AiM IWMS to various Financial Systems of Record, including: SAP, CGI Advantage, Peoplesoft, Banner and Kuali.

• Project Management- Facilitated creation of a daily J-Code drug waste report stored within patients’ electronic health records- Assisted in developing the project documents for the Lawson 10.1.x upgrade- Assisted in the facilitation of a server upgrade to the primary data warehouse• Gathered the requirements for over 40 projects- Identified the data elements & data sources for a MSHA/ETSU/State of TN collaborative research study on regional NAS births- Mapped the data elements for 835 & 837 claims data from X12 EDI to tabular format- Identified the data elements/business processes for the development of 4 OLAP cubes, including:- - A corporate-wide dashboard for daily statistics (visits, procedures, daily census)- - A physician practices cube integrated with payer metrics to mitigate $17 million at-risk revenue• Developed use cases and coordinated testing of major upgrades to the Navicare and Report Portal applications• Assisted in the planning & workflow redesign of the new vendor/application security review process - Coordinated the review process for 5 new applications • Standardized BA project documentation for the IS Financial Applications Department• Produced deliverables within an Agile Project Management framework

System Administrator for the Assetworks AiM IWMSProject Management-Converted Fixed Asset Planning from Excel to a solution that leveraged the IWMS and analytics engine.-Facilitated the move of University Housing assets to the AiM IWMS.-Managed the manual timecard process to one integrated with Banner payroll. Responsibilities included: planning, testing, documentation, reports development, user training, support.-Assisted the lead project manager in the implementation of the AiM Capital Planning and Project Management (CPPM) module.-Provided support for the AiM IQ Data Warehouse, including development of new data sources, creating analytics dashboards and providing training. -Developed a Utilities “Management by Exception” Dashboard, which identified a primary steam line leak, saving $30,000 annually.Primary responsibilities also included:-Systems analysis/data integrity, using MS SQL-Developing BIRT reports-Coordination of system upgrades/testing for AiM and AiM IQ (6.4 - 8.x)-Web designer for the Physical Plant website

Careers and Employment Section Writer

A three hospital system with a physician practice component - 1600 employees• Produced the conversion documents to transfer the employment data of 1600 emees from (Kronos) to (Lawson). - Completed the transition within a record breaking 5 month time-span, under budget, and with an error-free first payroll. - Received “Most Likely to Succeed in IT” Award at the ARHS Lawson Implementation Ceremony.• Designed a paperless performance management custom solution that was implemented system-wide for completion of annual and 90 day reviews.- Developed the suite from existing open-source software (limesurvey.org), saving ARHS $30,000 to $60,000 per year.- Created and tested the system in a 2 month production window.- Provided statistics used by senior administration and BOT annual report.• Developed the compensation reports that mapped the organization’s positions to regional market data used by senior administration for market and equity budgeting. • Designed forms, macros and VBA scripts for Microsoft Excel, Word and Outlook.• Developed a wellness management reporting tool to send private health data to over 700 employees.• Developed automated tools used for reconciling vendor benefit statements.• Established reporting for department managers, available in real-time, to meet HR metrics, such as turnover, FTE budgeting, skill-mix, and benefits/compensation.• Documented a 160+ page step-by-step process and training manual, detailing the position’s duties and responsibilities (available for review upon request).• Managed employee equity and helped limit layoffs during times of economic hardship.• Assisted in the revitalization of an underutilized Human Resources department.

Acquired by ARHS in June 2007A Critical Access Hospital with SNF & Home Health component - 250 employees• Developed HR analytics for the Leadership Team and BOT. Including: turnover statistics, new hire reporting, and benefits analysis.• Coordinated the hospital newsletter, including design, content, and distribution.• Coordinated applicant interviews, new hire paperwork, and benefits enrollment.• Represented HR for daily operations in the absence of the HR Director.• Worked with CFO on special projects.

• Led a team of 6 admissions representatives.• Consistently held the lowest data entry error rate within our team.• Assisted in scheduling, training, and coaching of staff.• Worked with CFO and Business Office Manager on special projects.