Organizational Impact and Leadership • Achieved a 39.74% reduction in voluntary turnover from 2022 to 2023 by driving initiatives in employee engagement, culture, and retention. Partnered with business leaders to implement targeted strategies that improved satisfaction and productivity across client groups. • Facilitated cross-functional roundtables with senior leadership to address organizational, change, and people-related challenges, implementing solutions through organizational design, succession planning, and project management.Data-Driven Decision Making • Leveraged data analytics to assess the effectiveness of HR initiatives and business outcomes, providing actionable insights and strategic recommendations to senior leadership to drive continuous improvement.Team Development and Employee Relations • Mentored and developed a diverse team of five HR professionals, fostering a collaborative, respectful environment with a focus on continuous skill-building and inclusivity. • Proactively managed employee relations, resolving complex issues efficiently and ensuring alignment with company policies and culture, enhancing trust and cohesion within the organization.

• Spearheaded HR programs and initiatives aligned with business objectives and built strong internal partnerships, resulting in enhanced employee engagement and retention.• Managed HR matters for the CFO, his direct reports, and their groups, while ensuring timely and high-quality delivery of HR services/programs and regulatory compliance.• Reduced the average resolution time for employee relations issues significantly through efficient investigation and resolution processes, resulting in improved employee satisfaction.• Facilitated and assisted with implementing change management activities, driving OD/Talent initiatives, and providing performance management guidance to line management.• Designed and implemented corrective action processes to improve effectiveness, resulting in improved compliance and reduced legal risks.• Prepared and analyzed data and reports, interpreted FLSA and compensation practices of all levels, and demonstrated business acumen, personal effectiveness, and credibility while championing HR programs.

• Aligned HR programs and services with business objectives by working closely with 800+ internal customers, participating in relevant staff and business meetings, and engaging in all aspects of human resources to build strong internal business partnerships.• Interacted regularly with all personnel to stay connected with their needs, maintain positive employee relations, and provide immediate attention to sensitive issues received by management and employees.• Coached and counseled supervisors and managers on policies, guidelines, and initiatives and served as a point of contact to provide support, guidance, and direction on performance improvement and corrective action matters, up to and including termination.• Managed complex employee relations issues and investigations related to alleged discrimination, harassment, or retaliation, mitigated risks by addressing high-exposure escalations quickly and effectively, and solved root-cause issues.• Designed and re-designed corrective action processes to improve effectiveness and sent them to the North American team to use as a guide when using any corrective action measures.• Collaborated with local senior operations management to implement a new rewards and recognition program and monitored and supported the closeout of ethics cases that are returned to the facility for resolution, ensuring timely review and closure of cases. This had a lasting positive effect on 300+ manufacturing employees.• Implemented processes for the COVID-19 pandemic, working alongside corporate offices to ensure compliance within internal boundaries set by the company and those externally. Utilized data analytics to develop and interpret metrics to drive decision making within the business.

• Successfully managed the human resources function during a major expansion project, overseeing the opening of two additional production lines and facilitating the increase in headcount from approximately 150 to over 400 employees.• Developed and implemented effective recruitment and onboarding strategies to efficiently scale up the workforce, ensuring the timely hiring of qualified candidates to meet production demands.• Led the creation and implementation of comprehensive safety programs and policies, resulting in a significant reduction in workplace accidents and injuries by 22%.• Conducted thorough safety assessments and audits, identifying potential hazards and recommending corrective measures to maintain a safe and compliant work environment.• Provided guidance and support to managers and employees on safety-related matters, conducting training sessions and promoting a culture of safety awareness and responsibility throughout the organization.• Collaborated with cross-functional teams to develop and revise job descriptions, ensuring accuracy and alignment with the changing organizational structure and business needs.• Assisted in the design and implementation of performance management programs, including goal setting, performance evaluations, and career development initiatives, fostering employee engagement and professional growth.

• Provided expert HR services for assigned groups, resulting in improved employee satisfaction and retention rates.• Partnered with management and employees to ensure timely completion of all HR deliverables, fostering a culture of accountability and efficiency.• Conducted annual wage surveys and evaluations, resulting in adjustments to compensation for 300+ employees, which enhanced employee motivation and maintained competitiveness within the industry.• Advised and coached employees, supervisors, and managers on employee relations issues, leading to improved employee performance and a more positive work environment.• Successfully managed new job requisitions and hiring activities, resulting in the recruitment of talented individuals who contributed to the company's success.• Conducted supervisory training for managers and supervisors during the orientation period, equipping them with essential skills and knowledge to effectively lead their teams.• Oversaw disability and Workers Compensation claims administration, ensuring prompt and fair support for employees in need while minimizing operational disruptions.

• Developed and implemented performance programs and guidelines aligned with core company values and strategy.• Designed and implemented an 8-week comprehensive training program for three cohorts, each consisting of 20 interns, seeking to enter the hospitality industry.• Maintained positive relationships with management and team members, ensuring effective communication and prompt investigation of employee relations issues.• Provided guidance on disciplinary matters, employee concerns, accommodations, and workplace injuries to ensure prompt resolution.• Assisted in the administration of Health & Safety program and WSIB claims management, ensuring compliance with legal requirements and policies.• Coordinated and facilitated training activities, including schedules, orientation, and records maintenance.• Maintained the accuracy and integrity of HR Information System and compensation records.• Provided input on business unit restructures, workforce planning, and succession planning.

Organizational Impact and Leadership • Career Choice Program Success: Spearheaded the Career Choice program globally, increasing local site participation by 575% with 27 graduates in 2016. • Engagement and Change Management: Promoted positive employee relations through surveys, roundtables, and recognition initiatives. Acted as a change agent, applying Amazon’s Leadership Principles to lead key site improvement projects.Data-Driven Decision Making • Insights and Metrics: Calculated turnover metrics for salaried and hourly associates, identifying trends and opportunities to improve retention. Produced and analyzed reports on talent trends to guide initiatives and enhance engagement.Talent Development and Recruitment • Recruiting and Onboarding: Primary point of contact for recruiting, staffing, and temp-to-perm conversions, managing all on-site transfers, promotions, and hourly hiring. Facilitated training for new leaders, contributing to a well-prepared workforce.Employee Relations and Compliance • Employee Support: Provided one-on-one HR assistance for 1600+ employees, addressing benefits, payroll, accommodations, and more. • HR Compliance: Managed I-9 documentation uploads, interview scheduling, and job requisition coordination, ensuring a seamless and compliant recruitment process.