Justin Jacob Email & Phone Number

Sydney, New South Wales, Australia

Australia

As Team Member, I was responsible for providing exceptional customer service by welcoming customers, responding to any enquiries, and helping them in locating items, with focus on generating favourable feedback and increasing shop loyalty.Additionally, one of my key tasks is to monitor sales trends and inventory levels, ensuring that supplies are replenished as needed and waste is minimised. I take pride in maintaining optimum product availability for our customers.One of the most rewarding aspects of my job is being able to train and supervise new team members. By sharing my knowledge and experience, I am able to improve team performance and productivity.

Pune, Maharashtra, India

As a Business Development Representative (BDR) in my freelance capacity, I helped businesses grow by identifying and reaching out to potential clients. Leveraging a variety of methods such as cold calling, email marketing, and social media outreach, I successfully located and contacted numerous prospects.In collaboration with sales, marketing, and product development teams, I created creative messaging and marketing materials that helped drive engagement with potential clients. Also, I produced and delivered weekly/monthly reports on key performance metrics such as lead generation, outreach activities, and conversion rates.Following are some of my major achievements during this tenure: Supported in establishing agent contact in Sri Lanka, Bangladesh, and Oman, and substantially expanded offering. Identified patterns and modified outreach strategies using data analytic tools that led to increased efficacy and sales. Established and maintained relationships with key suppliers and partners, which resulted in increased product portfolio and sales revenue.

Pune Area, India

During my time at Forbes Marshall Pvt. Ltd. in Pune, I served as a Marketing & Sales Engineer for the International Operations (INTOPS) team. In this role, my primary focus was on developing worldwide AU and MRO accounts in order to augment sales and revenue in accordance with the company's stated objectives.One of my key responsibilities was to monitor Greenfield and Brownfield projects, which involved budgeting, tracking, offer submission, and execution, as well as competitor analysis. I also developed techno-commercial project proposals for diverse product lines such as Steam Distribution & Process Instrumentation. This required a deep understanding of the technical aspects of the products and the needs of our clients.It’s worth mentioning that, I monitored order execution from booking through shipment from techno-commercial aspects, encompassing commercial areas like payment receipt & linking, commission payouts, and banking-related activities such as Letters of Credit and Bank Guarantees. Lastly, I played a key role in evaluating Key Performance Indicators (KPIs) with stakeholders and clients. Key Result Areas:• Focusing on promoting and selling Instrumentation solutions and extending support to Field Sales Engineer / Country Managers onsite (South Asia – Sri Lanka, Bangladesh, Nepal / South East Asia - Thailand , Indonesia , Malaysia / Middle East and North Africa / Turkey / Australia).• Developing techno-commercial offers for various product range (Steam Distribution & Process Instrumentation).• Imparting training to Field Engineers / Country Managers about Field Management System & Facilitating its implementation.• Quarterly analysis on SBU (Strategic Business unit) Performance and Driving initiatives for having sustainable and high profit business with Actual User and MRO Focus.• Monitoring entire order execution from booking to dispatch from techno-commercial aspect including commercial areas.

Pune Area, India

Master Of Business Administration - Mba, Major In Marketing

Bachelor Of Technology, Instrumentation And Control

Honors In Electronic Product, Reliability And Testing, Engineering