OutlineThe primary responsibility of the cabin crew is to ensure that each passenger is comfortable and safe throughout the journey while also providing exceptional customer service.Key Responsibilities•Attending a pre-flight briefing, carrying out the security search and the pre-flight duties.•Welcoming passengers on board, directing them to their seats, explaining safety precautions, and offering aid with luggage storage.•Performing the safety demonstration, checking all the passengers are wearing seat belts and cabin and the galley are secured before take-off.•Announcing on behalf of pilots and answering the passenger’s questions while flying. Also serving meals and refreshments to the passengers onboard at regular intervals.•Assuring and reassuring passengers are following the safety procedure correctly and providing first aid to the passenger when necessary.•Make sure all passengers are wearing seat belts, the cabin and the galley are secure before the landing and ensure the passengers are disembarked safely and securely.•Attend the debriefing before finishing the shift and fill out all the duty forms to make sure everything is recorded for future reference if necessary.

OutlineProviding the guests with excellent customer service from the beginning to the end where the guests leave happy with the restaurant and helping the shift manager and team to manage the restaurant efficiently and effectively where the guest service is at its maximum.Key Responsibilities•Helping the guest to find a suitable seat in the restaurant and making the necessary arrangements in the seating if needed by the customer.•Provide the guest with the menu and help them with the information they need to decide about the best choice for them and take the order for drinks and the food with any special requirement of the guest •Serve the guests with the food and drinks to the table and make sure the right cutleries and utilities are provided to them before the food is served.•Regularly check back on the guests while they are having their food to make sure the guests are happy with the food and the service. •To take the payment from the customers according to their wish if they want to transfer to the room or transfer to the company accounts make sure the payment is very easy for the guest.•Communicating with the kitchen about the orders any specialisation, the busyness of the restaurant and the feedback of the guest.•Make sure the tables and the restaurant are clean every time and prepare the restaurant for the next shift for easy working of the colleagues and shift manager.

OutlineInteracting directly with the customers to find their needs and act according to that provides equivalent support to other departments to make sure the customers leave happy from the store.Key Responsibilities•The main responsibility is to make sure excellent customer service is provided by the store to all the customers, by all the staff and be proactive to understand the customer’s needs and provide the necessities before a bad experience occurs. Also, be approachable and helpful to all the customers at anytime•Supervise colleagues to ensure that all the tasks are being completed promptly and delegate responsibility when needed. Also, Lead, coach and motivate colleagues and aid in the training and development of new and existing colleagues. On top of that make sure every team member in the team feels welcome and part of the family.•Make sure all the tasks have been completed which have been assigned by the manager and communicate any issue related to the stores and employees.•Ensure compliance with food safety, health and safety policies and procedures.•Another responsibility is stock counting. Count the stock in the store and make sure it hits the gap which is provided by the company if the gap doesn’t hit the target need to identify the issue and take accurate measures to resolve it•Place orders to the store for the smooth functioning of the store without running out of stock accept the deliveries on the delivery days and enter the stock into the system for further evaluation•Another responsibility is dealing with money opening and closing of tills, safe count, banking and delivering the money to the delivery point and ordering the changes to the store•Another responsibility is to analyze the business to identify what can affect sales in the next week forecast the sales according to the past data and current situation and make the store ready with enough stock and labour for the smooth functioning of the store

Providing the guests with excellent customer service from the beginning to the end where the guests leave happy with the restaurant and helping the shift manager and team to manage the restaurant efficiently and effectively where the guest service is at its maximum. Also communicate with the kitchen about the customer needs and specialisation and the volume of the customers in the restaurant and sort out any issue arising to the guest as soon as notified.