- Proficiently extract, compile, and correlate data from diverse sources.- Establish data pipelines using Azure Data Factory for streamlined data flow.- Collaborate with cross-functional teams, including project managers and business counterparts, to translate end-to-end requirements into insightful reports and dashboards.- Craft visually-coherent reports and dashboards in alignment with established business standards for clear and concise information presentation.- Implement automation and optimization of cloud-based deployment procedures.- Notable Achievement: using data engineering skills ETL process to decrease processing time of reports by as much as 98%

- Participated in cross-functional meetings with Continuous Improvement, Operations, and Engineering stakeholders.- Utilized data analysis to inform the strategic direction of Contact Center planning, focusing on key performance indicators (KPIs).- Implemented an ETL (Extract, Transform, Load) process that automated reporting by integrating data from various sources into structured data pipelines.- Established data pipelines to efficiently transfer data from diverse sources to Databricks' delta lake.- Designed departmental and company-wide KPI dashboards to enhance customer understanding and policies, ultimately improving the contact center's customer experience and revenue.- Played a pivotal role in developing the company's comprehensive analytics plan, leading high-visibility projects across multiple departments to support the plan's objectives.- Acted as the owner and subject matter expert for customer survey data, serving as the primary contact for data requests, metadata management, and statistical analysis.- Notable Achievement: Successfully automated all customer survey-related reports, resulting in a 50-hour-per-week reduction in manual efforts for team members. Additionally, introduced data visualization to senior management, enhancing data-driven decision-making processes.

- Collaborated with the Chief Information Officer to strategically plan, organize, and oversee MIS department operations, aligning them with the district's information services requirements.- Directed MIS operations towards achieving the district's mission and goals, facilitating data presentations during cross-departmental meetings.- Assisted district and campus administrative teams in effectively utilizing software supported by the MIS department, offering guidance on software usage and data best practices. - Conducted periodic training sessions for campus and district staff to enhance their software and data management skills.- Generated reports and electronic procedures as necessary to address operational needs for campus and district staff.- Set an exemplary standard for MIS team members, demonstrating strong work ethics, support etiquette, and technical professionalism.- Notable Achievement: Through cross-departmental training initiatives and improved work order inventory tracking, reduced work orders by 19%.

- Formulated SQL queries and generated reports, aligning data management activities with the district's mission and goals.- Addressed end-user support requests by creating relevant reports that catered to the needs of administration, campuses, and teachers.- Collaborated with various departments to enhance TEAMS software and other applications, fostering cross-functional improvements.- Engaged with software vendors to enhance the district's core applications, ensuring optimal functionality.- Conducted training sessions for campus personnel and business office staff responsible for managing student and business data.- Championed the accurate collection, integration, formatting, and reporting of all data required for state submissions in adherence to state data standards.Notable Achievement: Data analysis on impact of remote learning on student performance during COVID, leading to district decision to return to classroom setting, which decreased the student failure rate by 34%.