Process customer's loan from acceptance to closing, Partner with Loan Officer, Underwriter, and Closer to provide a seamless mortgage process. Communicate clearly with each customer to make sure they understand where they are during each step of their loan application. • Worked on purchase and refinance loans including Texas refinance and VA loans• Specialized in Self-Employed applications• Managed pipeline of up to 60 loans• Recognized as one Home Loan Operations Top Performers for 2021based on loans funded and customer satisfaction.

Loan SpecialistProcess customer's loan from acceptance to closing, 100% accountability for the happiness and satisfaction of each customer I work with. Effectively manage a portfolio of loan applications with focus on converting applications to funded loans while moving the loan as fast as possible to closing.• #1 ranked associate in Minnesota and #3 in company in September 2017• #2 in Nation with personal Net Promoter Score of 81.8 in 2017• Consistently ranked as top performer in companyAssistant Sales Coach/Sales Associate Coached team on sales techniques, call performance, attendance in inbound call center. • Worked with all levels within sales. Spent 1 year working with teams that sold Capital One Mortgage products. • Educated team on digital banking products, how to troubleshoot website issues, deal with customer complaints.• Spent 12 months selling mortgages on phones with performance in top 30%.