Justin Stephens Email & Phone Number

Kissimmee, Fl, Us

Kissimmee, Fl, Us

Washington, D.C., Us

• Analyzes company data to identify trends and make data driven business decisions• Pioneers entire catalogue of organization’s 50+ workshop and training services• Investigates past and current trends in Diversity, Equity, and Inclusion practices• Designs actionable plans to set, oversee, track, and measure DEI goals for an organization• Provides consultation in key business development strategy meetings by leveraging data• Leads and manages cross-functional teams to deliver large-scale, complex programs on time, within budget, and to the satisfaction of stakeholders• Develops and maintains program plans, schedules, budgets, resource allocation, and risk management plans to ensure effective execution of program objectives• Collaborates with product owners, business stakeholders, and development teams to define program requirements and deliverables• Manages program scope, identified and mitigated risks and issues• Facilitates decision-making and conflict resolution to ensure program success

Seattle, Wa, Us

• Analyzed data to identify and predict daily productivity trends• Collaborated with internal stakeholders to ensure efficacy of processes and procedures• Communicated regular updates to employees and stakeholders both verbally and in writing• Assessed and adjusted 150-200 employee case management files to an employee’s changing needs• Clarified human resource policies, procedures, laws, and standards for new and existing employees

Boston, Ma, Us

• Managed zone budget for 5 campuses• Built and lead team of 20+ ambassadors• Coached ERG Leaders on launching chapters and managing membership experience• Advanced culture of office by hosting various office wide membership experience initiatives• Collaborated within and across departments to ensure overall engagement• Conducted monthly zone meetings to monitor projects for success and completion• Coached and mentored ambassadors in multiple developmental areas to ensure readiness for promotion• Enhanced ERG membership engagement while developing current and new chapters• Designed initiatives focused on promoting equitable professional and career development• Supported leaders at various levels of leadership in assessing local challenges and opportunities

Boston, Ma, Us

• Managed average caseload of 150+ claims• Resolved customer complaints without supervision• Led and participated in monthly department level roundtables• Performed above set expectations, meeting and exceeding yearly goals in several objectives• Entrusted as resource within unit, often leading tier topics/trainings and answering claim specific questions• As an active Continuous Improvement Committee member, established quarterly department wide invitationals and quarterly blog posts detailing impacts made• Interpreted coverage, investigates liability, and resolves claims of varying complexity including Core, LSVI, UM/UIM, and litigated files

Boston, Ma, Us

As a Senior Claims Resolution Representative, I completed all training and requirements needed to obtain a valid Casualty Adjuster License. I was responsible for full-cycle claim resolution handling 150+ claims on average. I often led huddles and held office hours. I acted as a Team Mentor for representatives in need of assistance. I performed well within set expectations, meting and exceeding metrics in several areas. I hosted job shadows for prospective employees. I acted as a Customer Champion to design trainings and introduce improved work practices for APD reps. I designed an app-based study guide for the licensing exam used for on-boarding groups across several offices. I analyzed audit data to develop data driven enrichment sessions for new hires and tenured employees.

Boys Town, Nebraska, Us

As a Boys Town Consultant, I taught social skills to children who suffered from mental health and behavioral issues. I also taught parenting classes in group settings. I managed an average caseload of 25 families. I analyzed risk by obtaining and investigating multiple data sets. I provided intensive and professional targeted case management services to youth and families. I utilized a cognitive-behavioral, ecological model of intervention to help families adopt positive solutions to problems. I also linked children and families to resources and supports, monitored services, advocated for children and families, and assisted them in navigating through various systems. Additionally, I mentored new staff including training, development, and observation.

Orlando, Florida, Us

As a Dependency Case Manager, I completed Pre-Service Training and all tasks required to obtain State of Florida Child Protection Certification. I conducted child safety assessments and assessed client needs in order to develop service plans. I prepared case reports and testified in court. I demonstrated critical assessment skills and intervention strategies while communicating.

Orlando, Fl, Us

As a Marriott Guest Services Agent, I optimized guest experience by identifying data trends related to room service. I processed all guest check-ins, check-outs, and room assignments. I filed guest paperwork or documentation, operated a telephone switchboard station, ran and checked daily reports, contingency lists, and credit card authorization reports. I also answered, recorded and processed all guest calls, requests, and concerns along with following up to ensure each need had been met. I counted and secured bank at beginning and end of each shift and followed all company policies and procedures.

Plano, Texas, Us

As a JCPenney Customer Service Associate, I delivered excellent customer service experiences. This included selling, suggesting additional related merchandise, and maintaining merchandise/store appearance. I also developed customer relationships and assisted in training new hires.

Bachelor Of Science (Bs), Psychology

High School Diploma, High School/Secondary Diplomas And Certificates