• Manages cross-functional teams of communications staff, Agile coaches, and technical staff to deliver client solutions• Consults government clients on the implementation of new SAP financial system modules and data warehousing efforts with cross-functional teams• Manages client and contractor relationships, operating as project lead on various projects• Works directly with senior C-Suite leadership to develop new, scalable, and standardized processes and strategies• Develops project frameworks and methodologies to guide the project vision, resulting in repeatable processes that capture business requirements and pain points• Implements division-level strategic procedures that ensure standardization, drives customer engagement and satisfaction, and monitors program and product implementation health metrics• Facilitates working sessions for external clients, stakeholders, and internal staff, capturing insights, asking probing questions, and developing business requirements• Integrates core team with additional teams to deliver innovative solutions, such as Robotic Process Automation and Predictive Data Analytics, to improve inefficient business practices and provide real-time data insights• Operates within and expands Agile processes through the Scaled Agile Framework (SAFe) practices to newly established government division• Spearheads the development of repeatable processes around Program Increment planning, customer engagement, use case intake, and change management• Oversees the conversion of manual data manipulation processes to automated workflows using Alteryx and Tableau

• Managed cross functional teams of data scientists, public health experts, and educational design experts to identify, design, and implement a patient safety-oriented Monitoring and Evaluations plan that was scaled and rolled out to 79 US Air Force medical treatment facilities across the world• Facilitated various working sessions with senior military and civilian leadership in order to capture analytic and program requirements across various high visibility projects• Utilized established analytic frameworks to develop the measures needed for future capabilities, to identify shortfalls, and to create solutions that addressed the shortfalls• Performed statistical analysis on large datasets from various SAP based or SQL based military healthcare data systems• Developed key metrics and automated dashboards to monitor performance and delivery of results to senior executive leadershipSelected Projects and Clients: United States Air Force Medical Service (AFMS) Trusted Care Implementation, Joint Capabilities Integration and Development System (JCIDS) for the Joint Staff, Defense Health Agency, and Department of Homeland Security; and National Capital Region Medical Directorate (NCR MD)

• Evaluated and monitored program progress, efficiency, and impact to promote completion of the Post Deployment Health Reassessment (PDHRA) and ensure access to health care for Service Members and Department of Army (DA) Civilians experiencing deployment-related health conditions• Created performance metrics on new Army policies and guidance, including the Ready and Resilient Campaign• Conducted impact assessments and coordinated across teams to resolve issues and identify best practices• Developed and documented real-time program performance in detailed monthly reports for the Vice Chief of Staff for the Army, the G-1; Director, ARD; and various program stakeholders

• Coordinated a team of Legislative Associates to ensure legislation is being tracked, while proofreading and editing outgoing alerts regarding pertinent state and federal legislation to clients• Reviewed, tracked, and analyzed legislation from all 50 State Legislatures and the United States Congress to ensure it met the strict needs of the organization’s clients• Served as a subject-matter expert in natural resources, energy, environmental, and technology issues

● Gathered, vetted, and verified public information to create detailed research documents under strict deadlines for the use of senior campaign staff● Conducted on-location research at a moment’s notice, requiring long hours and managing multiple tasks● Increased voter turn-out up to 15% by creating a priority turf-targeting database from historical voter and campaign data ● Managed two interns and up to 20 volunteers during canvassing shifts

Office of Congressman Mark S. Critz• Created a database of constituent survey data to track and report changes in district priorities• Researched military and civil energy policies, monitored bills, and scheduled caucus meetings in conjunction with Legislative Staff• Crafted high-quality constituent correspondences• Represented the Congressman in legislative staff committee meetings and hearings on small business, energy, technology, and the 2011 Pentagon Energy Security Forum

• Responded to constituent emails, letters, and phone calls under established office protocol.• Acted as a liaison between constituents and various government agencies and organizations.• Communicated complex issues from government agencies to constituents in an understandable manner.• Assisted in coordinating community outreach events.

• Effectively worked in high stress emergency situation• Developed fast paced, critical analysis skills.• Learned effective management skills in high-risk situations.• Completed 88 Hour Essentials of Fire Fighting and Landing Zone Management courses