I work with children who have been victims of abuse or neglect, whose parental rights have been terminated. I provide case management, and work to recruit permanent adoptive homes for the children on my caseload.

Responded to customers' telephone and written inquiries for the Federal Employee Program Responsible for customer service and claims processing for four BCBS plans-Texas; and New MexicoAssisted management staff in implementing new processes designed to maintain or improve HCSC's service profileChosen for a mentoring program to develop personal skills in communication, team building, and strategic plan implementation

Prepared orders for the second largest supplier of picture frame moulding in the nationResponsible for pulling, cutting, and shipping of ordersResponsible for quality control-checking orders for adherence to exact customer specifications, and adherence to in house quality standards

Responsible for timely pickup and delivery of freight for JB Hunt's customersResponsible for knowledge of and compliance with state and federal regulations with regards to hours of service, fuel and highway use, and transportation of hazardous materialsWorked through JB Hunt's recruiting department to train new drivers

Responsible for timely pickup and delivery of time sensitive freight for Stevens Transport's customersResponsible for knowledge of and compliance with state and federal regulations with regards to hours of service, fuel and highway use, and transportation of hazardous materials

Processed pre-certifications and referrals for Blue Cross and Blue Shield of Texas members and healthcare providersResponsible for customer serviceAssisted supervisory and management staff in developing new department processes and procedures Created a performance incentive plan and put into place processes to improve productivity