• Develop recruiting strategy and lead team responsible for staffing airport and call center operations• Team successfully hired over 17,000 team members in 2022 and 11,000 in 2023• Motivate and inspire high-performing team of two team leads, eight recruiters, and one specialist• Train team on proactive and efficient recruiting practices to meet KPI metrics and diversity goals• Hold RPO vendor accountable for high performance, and manage relationship to create value• Recruit for executive-level roles, requiring heavy sourcing and influencing senior leader decision-making in partnership with People Business Partners• Coach team members through one-on-one and team meetings, goal setting, and performance conversations

• Motivated and enabled a team of recruiters and vendor partners to recruit airline professionals• Oversaw efforts to quickly re-staff post-pandemic airport and call center operations• Adopted and enhanced high-volume recruiting model, allowing for successful spring, summer, and winter peak hiring efforts which yielded over 12,750 external job offers at 173 hiring events in 2021• Developed data-driven methodology to standardize and simplify headcount analysis for frontline recruiting

• Recruit for management and support staff roles for various corporate workgroups including, but not limited to, Airport Operations, Reservations, Marketing, Customer Loyalty, Digital Customer Experience, and Finance• Orchestrate full lifecycle recruiting for management and support staff positions using Taleo and SuccessFactors applicant tracking systems in collaboration with PeopleScout RPO• Act as a consultative advisor and partner to business unit leaders, and influence hiring decisions that drive business initiatives• Develop recruiting strategies with hiring managers and act as a consultative advisor and partner to business unit leaders, influencing hiring decisions that drive business initiatives• Provide a remarkable and memorable candidate and hiring manager experience• Coach Talent Coordinators to better utilize skills and processes to more efficiently and effectively serve clients• Act as a resource to hiring managers in conducting behavioral interviews, and facilitate selection process and discussion, ensuring effective, legal recruiting practices are followed• Lead significant project aimed to increase diversity of hires within leadership ranks

• Recruited management, support staff, and high-volume union team members for various operational workgroups including, but not limited to, Airport Customer Service, Reservations, Customer Planning, and Premium Customer Services• Orchestrate full lifecycle recruiting for management and support staff positions using Taleo and SuccessFactors applicant tracking systems in collaboration with IBM and PeopleScout RPO’s• Act as a consultative advisor and partner to business unit leaders, and influence hiring decisions that drive business initiatives• Develop recruiting strategies with hiring managers and act as a consultative advisor and partner to business unit leaders, influencing hiring decisions that drive business initiatives• Provide a remarkable and memorable candidate and hiring manager experience• Act as a resource to hiring managers in conducting behavioral interviews, and facilitate selection process and discussion, ensuring effective, legal recruiting practices are followed

• Partnered with account managers to support recruiting efforts within RPO recruiting model• Managed all open and approved job openings within the applicant tracking system• Created various detailed reports on a weekly and ad-hoc basis for internal and external customers• Collaborated with Training & Development to rectify training and hiring needs and ensure alignment• Conducted new employee orientation and oversaw onboarding efforts, including I-9 work authorization verification• Facilitated internal and rehire candidate eligibility processes and maintained tracking spreadsheets• Provided support for low-volume recruiters as needed, including reviewing resumes, organizing interviews, drafting and sending offer letters

• Responsible for full lifecycle recruiting for all management and support staff positions at Phoenix airport• Worked closely with PeopleScout RPO to organize hiring strategies based on workforce needs and manage company-wide mechanic hiring process, while abiding by union contract• Coordinated the onboarding process for new hires while acting as a liaison between candidates, recruiters, and hiring managers• Ensured compliance with all OFCCP and FAA policies along with company regulations and procedures• Inputted applicant data and tracked applicant flow using MyPeopleScout and Taleo applicant tracking systems• Coordinated candidate interviews, onboarding appointments, and travel

• Lead projects intended to improve current processes, solve issues, or automate procedures• Benchmarked internship best practices among other employers to develop a uniform company-wide internship policy, then socialized new policy with business unit leaders• Worked closely with other interns, analysts, managers, and directors to complete goals and projects as a team• Utilized various systems such as MyPeopleScout, Oracle, SharePoint and Workbrain to research information, perform analyses, and draft reports

• Only student worker chosen to assist researching, developing, and implementing a new student recruiting management system, Talisma• Inputted and analyzed data in Talisma using Excel• Counseled, assisted, and communicated with prospective students via phone, email, and social media• Addressed students’ problems and answered questions professionally and in a timely manner

• Created, developed, and executed a nationwide salary survey within the healthcare sector in an effort to give the company a competitive edge and create credibility for employer within the industry• Advertised salary survey through various methods: media ads, professional resources, cold calls, emails, social media• Collaborated with coworkers to complete ad-hoc projects