Area Leader
CurrentMulti-unit Leader overseeing KPI achievement and growth, facility management and the workforce management framework, including annual review process, development, benefit administration, and employee relations. - Create and lead HR project plans and initiatives, including stakeholder communication and engagement, timelines, and reporting on project deliverables to influence future people strategy at a business-wide level. - Reduced turnover by 43% through a talent retention campaign by leveraging cross-functional partnerships to engage the Store Leader population in professional development and greater performance management.- Reduced hiring costs and increased employee retention through comprehensive streamlining of onboarding processes; responsible for the onboarding and training of multiple Store leaders within an 18-month period.- Drove 32% YOY increase in top line sales in 2023 with only +1% increase in traffic through targeted sales training and grassroots local marketing campaigns, having partnered with internal marketing team.- Increased contact sales by 340%+ in 2022 leveraging internal and external partners to facilitate training and development plans including daily targets for all employees and leadership huddles for low performing units. - Achieved highest employee satisfaction results in area with average of 87% of employees reporting “highly satisfied” and 100% “intending to remain at Warby Parker for the next 5 years.- Lead weekly conference calls presenting results from prior week, lead trainings on standards and selling techniques, and encourage team to create a leadership mindset.
