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Justin Leyva is listed as Journeyman Computer User Support Specialist II at CDC at NTT DATA SERVICES FEDERAL GOVERNMENT LLC, based in Snellville, Georgia, United States. AeroLeads shows a work email signal at nttdata.com and a matched LinkedIn profile for Justin Leyva.
Justin Leyva previously worked as Field Technical Support for NTT DATA at CDC at Tek Systems and IT Field Support Technician for Santander Bank at Ibm. Justin Leyva holds Bachelor Of Science, Computer Information Systems from Devry University.
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SUMMARY:Over 15 years of experience as a Computer Technician with expertise in building and configuring new hardware, repairs and maintains computers, installing and updating software, and creating and maintaining computer networks.Experience working in both public and private sectors in the information technology department, a central service center, and a retail computer sales environment. Hands on experience with troubleshooting and diagnosing problems ranging from software problems to replacing hardware or an entire operating system.Exposure to and some knowledge in the database (procedures, triggers, sequences. ) with hands on development knowledge in SQL.Exposure to SDLC (Software Development Life Cycle) with knowledge of Web related Technologies.Motivated team player with ability to adapt to any working environment and work under minimal supervision possessing excellent communicational skills.Specialties: a + certified, computer hardware, customer relations, data entry,
Listed skills include Software Installation, Technical Support, Computer Hardware, Troubleshooting, and 21 others.
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Greater Atlanta Area
Providing system support to end-users. troubleshoot end-user problems. provided support for Windows 10 migration and pc refresh.
Greater Atlanta Area
As an experienced Field Technician Representative, I performed various hardware and software related work on extended as well as short term assignments throughout the general Atlanta area. Clients include: Southern Company, CDC, Intercontinental Hotel Group, Hewlett-Packard, Clorox, Liberty Mutual, AMFAM, Dell, IBM, Xerox, NCR, Toshiba, Walmart, Pilot Flying J, Quintiles Laboratories, and AT&T. Performed PC refresh, installing and upgrading Windows OS, setup computers and server components (memories, hard drives, optical drives, power supplies, video cards, software upgrades and migrations) for the clients. Installed and deployed servers, workstations, printers, and POS machines for clients. Performed imaging, wiping, and ghosting PCs for clients. Front end support on email migration of Lotus to Outlook Exchange, Windows 2000 to Windows 7 migration, and Windows 10 migration. Troubleshoot network connectivity and install network printers. Coordinated/escalated/resolved client’s technical issues using phone, remote access (Bomgar, RDS) tools, and emails.
Greater Boston Area
Windows 10 upgrade project. migration from Windows 7 to Windows 10.
State Of Georgia
Part of the Gemalto GA ID DMV Windows 10 migration/refresh deployment team. Hardware installation, software installation, imaging, general IT troubleshooting. Travel to DMV customer service center across state of GA. update documentation and track equipment installation location.
Greater Atlanta Area
Resolved computer problems for CDC clients in person, or emails or phone. Resolving SLA tickets on timely manner. Provide technical assistance to clients either their laptop issues, or desktop issues, or phone issues.
Greater Atlanta Area
As a Field Technician, I supported Southern Company’s business partners: Georgia Power, Atlanta Gas and Light, and Southern Link Telecom. I supported SC offices throughout Fulton, Gwinnett, Dekalb, and Rockdale counties. I installed mobile device ARMS unit for GP and AGL trucks. Resolved client technical issues and managing tickets in Remedy system by phone, emails, and remoting tools. Replaced system boards, hard drives, RAM, screens, and keyboards on Dell laptops and desktops, HP laptops, and Panasonic Toughbook. Also maintained Apple products, Surface Pros, and Lenovo ThinkPad. Troubleshoot and resolved GPS and connectivity issues on Panasonic Toughbook.
Greater Atlanta Area
On the 2017-2018 years, I was part of the Windows 10 migration project. I supported the Main campus on Clifton and Chamblee campus. Performed backups, restores, run migration tool, and install Windows 10 on Dell laptops and desktops for the clients. Image new laptops and desktops with CDC Windows 10 image. Deliver and replace old lease equipment with new lease equipment to clients. Configure and setup dual and triple monitor settings. Explained the new OS to users. On the 2007-2008 years, I was part of the Hardware Asset Recovery project. Supported the Property Management in assessing properties in the campus such as monitor count and excessing surpluses equipment and replacing all CRT’s with flat panel monitors. Collected all broken printers, laptops, and desktops for excess. Performed DOD wipes and cleaning of desktop and laptop hard drives. Performed second level technical support for1500+ users in an office and laboratory environment. Used Remedy application system to manage incidents. Conducted office visits, phone calls, and emails to schedule/confirm appointments and close incident tickets.
United States
As a field technician, I travelled all over the country performing PC refresh, installing and upgrading computers and servers for Holiday Inn hotels, Holiday Inn Express, Hotel Indigo, Intercontinental Hotels, Crown Plaza, Staybridge Suites, and Candlewood Suites. Performed a complete replacement of existing servers and workstations and network printers at each hotel location. Coordinated with multiple vendors such as AT&T DSR, Micros, and local IT contractors for the refresh and interfaces. Performed site surveys on new built hotels. Performed installations on new servers and workstations and network printers on new hotels openings around the country. The installation includes:HP Server: DL320e Gen 8 or DL380e Gen 8Network Switch: HP v1910-24G Switch 10/100/1000 4sfpWorkstations: HP Compaq Pro 6300 SFF PCMonitors: HP Compaq LE2002x LED MonitorsLexmark Printers: MS610dn and/or MS810dnBackup Device: LaCie 2 TB D2 Quadra Hard Disk USB 3.0 External Hard Drive (Qty2 for Large & Super configs)UPS: HP R1.5kVA G3 1U UPS or R3.kCredit Card ReadersRocketport PCIE 8port DB25M RS232/422/48Interface PC.
Greater Atlanta Area
Install and deploy POS thin clients, credit/debit readers, printers, and scanners.
Install and deploy POS CPU units, printers, and debit/credit card readers.
Greater Atlanta Area
• IT in-house support for Clorox Company. Data migration and PC refresh for 500 + users. Performed second level escalation support for the Atlanta Clorox sites in Alpharetta, Kennesaw and Forest Park. Break-fixed and troubleshoot laptops and desktops. Supported Microsoft Exchange and Blackberry issues. Supported users with Cisco VoIP phones.
Executed test plans for the client to test new phones with the new application for compatibility. Reported any defects found to the developers and retests the resolved defects. Used different types of hardware such as Smartphones like PDAs and Blackberrys, and netbooks to test with the new application.
Performed second level technical support for 45 different branches in Metro Atlanta area. Imaging and ghosting PCs and deploying to different branches. Setup computer workstations for managers and tellers of each bank branch. Changing Network routers and troubleshoot network printers. Wiping old PCs.
Testing the software compatibility with different hardware platforms, with different operating systems, and with another application.Execute the software based on the plans and tests and report any errors or defects found to the development team.Retesting the resolved defects. Regression testing.
As a repair technician, I performed test on new system boards, memory sticks, and processors before shipping to customers. Configured/built/troubleshoot all new computer workstations, personal computers and servers before shipping to customer. Installed Windows operating systems on all new build PCs. Assisted walk-in customers in the store with their technical issues. Configured and repaired returned workstations and other components. As a warehouse associate, I picked items from customer’s sales order report for shipping. Conducted all merchandise preparation necessary to ensure that all products are ready for shipping. Scanned items using computerized scanning equipment to maintain inventory accuracy and shipping. Performed proper packing techniques to protect merchandise for shipping.
Activities and Societies: Student Governmentformerly Okaloosa-Walton Community College
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Justin Leyva works for NTT DATA SERVICES FEDERAL GOVERNMENT LLC.
Justin Leyva is listed as Journeyman Computer User Support Specialist II at CDC at NTT DATA SERVICES FEDERAL GOVERNMENT LLC.
AeroLeads has found 1 work email signal at @nttdata.com for Justin Leyva at NTT DATA SERVICES FEDERAL GOVERNMENT LLC.
Justin Leyva is based in Snellville, Georgia, United States while working with NTT DATA SERVICES FEDERAL GOVERNMENT LLC.
Justin Leyva has worked for Ntt Data Services Federal Government Llc, Tek Systems, Ibm, Gemalto, and Southern Company.
You can use AeroLeads to view verified contact signals for Justin Leyva at NTT DATA SERVICES FEDERAL GOVERNMENT LLC, including work email, phone, and LinkedIn data when available.
Justin Leyva holds Bachelor Of Science, Computer Information Systems from Devry University.
Justin Leyva is listed with skills including Software Installation, Technical Support, Computer Hardware, Troubleshooting, Servers, Laptops, Hardware, and Computer Repair.
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