The Alma Mater Society (AMS), is UBC’s official student union and is the largest student union in Canada. It represents over 56,000 undergraduate and graduate students and advocates students' interests and provides opportunities for their growth and advancement. It staffs over 300 employees, offers 6 services for students, has 6 food and beverage outlets, and runs Nest Catering. It also manages the AMS Student Nest, which is a 250,000 sq. ft LEED Platinum Certified building with food and… Show more The Alma Mater Society (AMS), is UBC’s official student union and is the largest student union in Canada. It represents over 56,000 undergraduate and graduate students and advocates students' interests and provides opportunities for their growth and advancement. It staffs over 300 employees, offers 6 services for students, has 6 food and beverage outlets, and runs Nest Catering. It also manages the AMS Student Nest, which is a 250,000 sq. ft LEED Platinum Certified building with food and beverage options, study spaces, lounge spaces, clubs and event spaces.✅ Manages the day-to-day operational and strategic affairs of the Society✅ Provides vision and strategic direction for the organizations student services and businesses ✅ Provides support and recommendations on issues and strategies to the Executive Committee and Councils on matters affecting the operations of the Society✅ Manages and supports the Senior Management team which includes HR, Student Services, Food and Beverage, Operations, Conference and Catering, IT, Finance, Marketing/Communications, and Events Show less

I provided organizational leadership for the First Year Experience and Student Engagement team (16 professional staff - 7 direct reports and 300+ student staff) on unit operations and strategic implementation. I led the development, implementation and evaluation of an integrated approach across first year experience for 7000+ first year students. Highlights of my work include:✅ Developed and influenced relationships with 48 key stakeholder groups (ranging from students… Show more I provided organizational leadership for the First Year Experience and Student Engagement team (16 professional staff - 7 direct reports and 300+ student staff) on unit operations and strategic implementation. I led the development, implementation and evaluation of an integrated approach across first year experience for 7000+ first year students. Highlights of my work include:✅ Developed and influenced relationships with 48 key stakeholder groups (ranging from students, faculty, staff and external partners) by listening and engaged them in conversations to shape and deliver a cohesive student experience through multiple programs✅ Directed the strategic plan to support both first and second year students (14,500) in their transition back to in person classes in 2021. Led the design of a new hybrid stream of orientations (Jump Start and Imagine) in addition to a virtual stream and a new 2nd Year and Transfer student welcome. This resulted in 92% of students indicating their participation improved their sense of belonging at UBC✅ Improved the experience for equity-deserving students by developing strategies and partnership that reduced barriers to participation and created opportunities to find community for LGBTQIA+, Indigenous, and Black students resulting in reports of numerous positive outcomes ✅ Managed an intricate budget of +$3 million, co-created a custom system in excel to track expenditures enabling informed decisions to maximize spending and program impacts✅ Guided the addition of EDI practices throughout numerous steps of our large scale hiring processes, which resulted in mitigating bias, increased diversity and more equitable hiring practices ✅ Co-directed the strategic and operational direction for all administrative matters in the Centre for Student Involvement and Careers, ensuring staff and students have access to clear policies and procedures and are provided a safe and functional space to operate programs and services in Show less

As the Program Director of Orientations, I led and managed the full scope of two campus wide orientation programs at UBC Vancouver: Imagine UBC and Jump Start. These programs support students to make successful learning transitions and become engaged members of the UBC community. Highlights of my work include: ✅ Developed a project management system and custom tools that enabled my team to efficiently plan and execute numerous large scale programs and events broken down into 72… Show more As the Program Director of Orientations, I led and managed the full scope of two campus wide orientation programs at UBC Vancouver: Imagine UBC and Jump Start. These programs support students to make successful learning transitions and become engaged members of the UBC community. Highlights of my work include: ✅ Developed a project management system and custom tools that enabled my team to efficiently plan and execute numerous large scale programs and events broken down into 72 annual projects✅ Re-designed staff and student staff onboarding system and tools, by creating a customizable digital hub through canvas that ensures new staff across the Centre are consistently equipped with the knowledge, tools and resources they need while easing the administrative burden for supervisors ✅ Oversaw the annual management of 80+ faculty members which included the recruitment, onboarding, administration and logistical support in order for them to enact their roles in Jump Start✅ Drove the domestic expansion of the University’s academic orientation – Jump Start (2018) to 3264 participants (79% growth in one year), by spearheading a new sustainable design which included creating two distinct streams customized to students living in residence and those commuting ✅ Spearheaded a student staff selection process to fill 300 positions from a pool of 750+ applicants by introducing a peer review component that improved efficiency by reducing staff hours by 65% ✅ Mentored and managed staff to become high performing by focusing on individual development and enhancing team culture, which led to operational success and numerous staff career advancements Show less

​The Child Care Development Group provides professional development and training opportunities to those interested in learning more about working with children or those looking to enhance their skills and abilities within the industry. Its goal is to improve the quality of care being provided to children in different child care settings across the Greater Vancouver Region✅ Planned and organized the 4 annual Circles of Caring Childcare Conference's providing the opportunity for… Show more ​The Child Care Development Group provides professional development and training opportunities to those interested in learning more about working with children or those looking to enhance their skills and abilities within the industry. Its goal is to improve the quality of care being provided to children in different child care settings across the Greater Vancouver Region✅ Planned and organized the 4 annual Circles of Caring Childcare Conference's providing the opportunity for hundreds of childcare professionals to learn, connect and enhance their skills ✅ Coordinated numerous workshops across Richmond to provide professional development for hours and opportunities for childcare staff Show less

I coordinated the development and implementation of programs and events that assisted new students transition into university, increasing retention by helping them feel supported and part of the SFU community. ✅ Developed partnerships and enhanced relationships with faculty representatives and campus partners to provide opportunities to engage with new and returning students through orientation and welcome events.✅ Executed the strategy and implementation of major student… Show more I coordinated the development and implementation of programs and events that assisted new students transition into university, increasing retention by helping them feel supported and part of the SFU community. ✅ Developed partnerships and enhanced relationships with faculty representatives and campus partners to provide opportunities to engage with new and returning students through orientation and welcome events.✅ Executed the strategy and implementation of major student transition events, impacting 12,000+ students through orientation and weeks of welcome events ✅ Increased volunteer recruitment results through implementing new strategies and improved retention by enhancing training sessions for 190+ volunteers ✅ Impacted first year student transition by administering and enhancing SFU 101 online orientation and researching and creating events and initiatives to engage students with the community Show less

I provided co-curricular advising, support, and innovative program development for undergraduate Business students, impacting their academic and career development.✅ Created 6 student resource modules through canvas and implemented training in areas such as event planning, peer mentorship, program development, strategic planning, external outreach, succession planning, budgeting, and effective communication impacting student’s career development ✅ Directly coached and supported… Show more I provided co-curricular advising, support, and innovative program development for undergraduate Business students, impacting their academic and career development.✅ Created 6 student resource modules through canvas and implemented training in areas such as event planning, peer mentorship, program development, strategic planning, external outreach, succession planning, budgeting, and effective communication impacting student’s career development ✅ Directly coached and supported 8 student club executive teams around effective goal setting, event management, and transition planning resulting in greater performance outcomes and club stability ✅ Developed resources and implemented training for students in event planning, goal setting, strategic planning, team building, external outreach, succession planning, budgeting, marketing and communications. ✅ Worked with SFU - Beedie Alumni, Faculty and Staff to build top performing international and national business case competitors. ✅ Partnered with other faculties and departments across SFU to develop resources and training materials to create the foundation for successful peer mentor-ship programs. Show less

I managed the Licensed School Age programs (+125 spaces) and Licensed Preschool Programs, transformed them into an industry leader in program innovation, customer satisfaction and staff development. ✅ Restructured the School Age programs, developed cost control practices, created revenue generating systems, and implemented customer service strategies which transformed South Arm's childcare division into a top quality service. ✅ Supervised, trained and motivated 30+ staff and… Show more I managed the Licensed School Age programs (+125 spaces) and Licensed Preschool Programs, transformed them into an industry leader in program innovation, customer satisfaction and staff development. ✅ Restructured the School Age programs, developed cost control practices, created revenue generating systems, and implemented customer service strategies which transformed South Arm's childcare division into a top quality service. ✅ Supervised, trained and motivated 30+ staff and 40+ volunteers. Increased staff retention, coached and mentored 20+ staff to professional advancements✅ Managed an operating budget of +$1 million, increased net profits by over 300% within my first year and maintained 10% growth year over year by optimizing space utilization and reducing expenses✅ Created and facilitated staff development and workshops to enhance the quality of staffing. Topics included: Risk Management, Behavior Management, Communication, Team Building, Program Planning, Personality Profiling, Policies and Procedures, Customer Service✅ Developed and directed 20+ special events, 25+ projects, and 100+ activities and recreation programs that impacted increased sense of belonging in the community for children and families Show less

✅ Led a Summer Camp in Plock, Poland for 32 youth from 8 countries ✅ Leadership and Program Development training for youth

I managed the operations and staff of a branch as part of the management training program, led the team to exceptional results around customer service, growth, profitability and operational efficiency ✅ Coordinated the fleet ensuring accurate maintenance and repairs of 100+ vehicles and directed site staff that turned the Vancouver Airport operation into one of the top 5 performing branches in BC✅ Created and implemented a Customer Service plan that has brought consistency and… Show more I managed the operations and staff of a branch as part of the management training program, led the team to exceptional results around customer service, growth, profitability and operational efficiency ✅ Coordinated the fleet ensuring accurate maintenance and repairs of 100+ vehicles and directed site staff that turned the Vancouver Airport operation into one of the top 5 performing branches in BC✅ Created and implemented a Customer Service plan that has brought consistency and accountability to provide exceptional customer service at all times. Show less

Positions Held: Vice President of Human Resources, National Development Trainee - China, National Development Team Leader