• Oversee installation;• Ensure back-up systems operate effectively;• Purchase hardware and software;• Provide the ICT technology infrastructures for an organisation;• Contribute to organisational policy regarding quality standards and strategic planning.ties meet these needs;• Planning, developing and implementing the ICT infrostructure and obtaining competitive prices from suppliers to ensure cost effectiveness;• Scheduling upgrades and security backups of hardware and software systems;• Researching and install new systems;• Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision;• Ensuring that users adhere to software licensing laws;• Providing secure access to the network for remote users;• Securing data from internal and external attack;• Offering users appropriate support and advice;• Managing crisis situations, which may involve complex technical hardware or software problems;• Mentoring and training new ICT support staff;• Keeping up to date with the latest technologies.

• To drive the delivery of Scope of Works within the committed deadlines as per agreed specifications. • Ensure prompt scheduling (internally and externally) of all required meetings, creative design, strategy sessions, workshops, software development, testing, go-lives, etc. as per project plans. • Obtain sign-off of Scope of Works internally and externally. • Account Management - attend client meetings as required and manage client expectations. • Proactively identify issues and risks to delivery together with mitigation plans. • Provide accurate client status/feedback reports per commitments internally and externally. • To ensure regular and frequent updates on assigned Projects and Contracts progress and status using available systems and tools. • To proactively manage and resolve client escalations related to service delivery matters. • Develop and implement accurate service delivery reports for Management to enable analyses and feedback. • Maintain high customer satisfaction levels (Internal & External), in keeping with the TNMA brand. • To proactively contribute to service delivery process improvement, process development and the implementation thereof. • Ensure compliance to company policies, procedures and systems. • Maintain service delivery quality measures. • Scrum Master

• Content update • Ensure that the site is tested after content and to be assessed and reviewed on a daily basis to ensure data integrity and accuracy. Entries must always be current and latest industry news and reviews to be added whenever necessary.• Ensure that the Site achieves optimum and budgeted sales by monitoring and following up on orders placed.• Ensure that the Margin is monitors and that the Web Site achieves TOP.• Implement initiatives in order to develop customer relations and create a customer centric shopping environment.• Engaging with regards to initiatives and Competitions.• Continuous communication with regards to general site content changes.• Continuous communication with regards to product content changes.• Continuous communication with merchandise department and Suppliers regarding products listed on the website.• Ensure that recommendations are made to key stakeholders regardingand market trends.• Settle all orders once customer details have been verified.• Check that verification is accurate to reduce risk of fraud.• Liaise with Courier Company regarding any problem deliveries and to ensure customer satisfaction. • Follow up any complaints with customers and escalate any issues where necessary to ensure customer satisfaction.Teams and Departments (Internal and External) that I project managed are stated as below;• IT – Product data sync• Marketing – Product Enrichment• Admin and security – Policy and procedure development• Finance – Order Payment Recon• RAM Courier – Waybill Consignment integration• PayU – Payment Gateway integration• Blake – Order settlement process• Altech Autopage and iGroup – Website and CMS development• Afrihost Website Hosting