Justin Looi Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, My

• Application Support Specialist | Microsoft Dynamics 365 Finance & Operations• Business Process Analysis: Analyze business processes, assess risks, workflows, and master data before project initiation.• Stakeholder Liaison: Serve as the primary contact between key users and external stakeholders, including system implementors, to ensure efficient issue resolution.• SharePoint Development: Designed and implemented a ticketing system and leave tracker using Microsoft SharePoint to monitor project progress, issues, and activities.• Power BI Reporting: Developed Power BI dashboards to track project progress and generate insightful reports.• Testing & System Validation: Led system testing phases, including System Integration Tests (SIT) and User Acceptance Tests (UAT), ensuring system functionality and readiness.• Documentation: Reviewed policy documents, functional specifications (FSD), and produced comprehensive user guides for the project team.• Meeting Management: Organized and documented key project meetings.

Selangor, Malaysia

• Project Leadership: Led office relocation project planning, testing, and implementation, ensuring smooth transition of IT infrastructure.• High-Profile Meeting Support: Provided technical support for high-stakes meetings, including Board of Directors and CFO conferences.IT Training: Conducted internal IT training sessions for employees, enhancing technical knowledge across the organization.• Cross-Regional Collaboration: Worked closely with regional support teams to ensure coordinated IT efforts and support across multiple locations.• Security & Compliance: Managed the Security & Compliance matrix in alignment with ISO 27001 standards, ensuring data protection and regulatory compliance.• Budget & Vendor Management: Oversaw budgeting, vendor selection, and procurement of IT equipment, ensuring cost-efficiency and quality.• SDLC Planning: Directed SDLC planning and procurement activities to enhance the organization's IT infrastructure and capabilities.

Kuala Lumpur, Malaysia

• Ticketing System Management: Managed ticketing system, ensuring service level agreements (SLA) are met within the established timelines.• End-to-End IT Support: Provided comprehensive user support for all IT technical incidents, delivering efficient resolutions and maintaining high user satisfaction.• IT Training: Conducted internal IT training sessions for employees to improve technical proficiency and system use.• Regional Collaboration: Worked closely with APAC support groups to ensure consistent IT service delivery across the region.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Project Lead - Enhancement of existing IT infrastructure. Source, plan & execute.• Management of IT purchases & administrative processes• End-to-end user support related to all IT technical incidents

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• IT Infrastructure Enhancement: Led the sourcing, planning, and execution of projects to enhance existing IT infrastructure, driving system improvements.• Procurement & Administration: Managed IT purchases and administrative processes, ensuring timely acquisition and cost-effective solutions.• Comprehensive IT Support: Provided end-to-end user support for all IT technical incidents, ensuring fast resolution and user satisfaction.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Remote Support: Provided technical support to clients via email and phone.• Ticketing System Management: Managed ticketing system, ensuring SLA compliance and timely issue resolution.