Justin Macdonald Email & Phone Number

Brisbane, Queensland, Au

Just SDA Management is a unique Specialist Disability Accommodation (SDA) Provider within the National Disability Insurance Scheme (NDIS) that supports Queensland and will operate nationally in 2023.We provide our clients with the necessary expert guidance and specialist knowledge for SDA projects nationally from their inception to completion and ongoing management in an effective and affordable way.

Brisbane, Queensland, Au

Just Advisory Services is a specialist consulting firm that provides support and guidance for each and every aspect of projects, businesses and organisations that provide community or social benefit including Specialist Disability Accommodation (SDA) within the National Disability Insurance Scheme (NDIS). For individuals, organisations and businesses looking to align themselves to the Global Sustainable Development Goals (SDG's) Just Advisory Services can help you every step of the way.Just Advisory Services have extensive experience in the Social Enterprise, Social Impact and Disability sector and have assisted many projects nationally with the analysis, development, implementation and expansion of projects, organisations and businesses.Our role is to provide the expert knowledge and experience to help you and your organisation navigate the challenges and processes associated with the development, analysis and growth of your organisation in your specialist field.Our experience provides you with the confidence that your project and organisation will be set up for success and provide the necessary guidance to provide you peace of mind.

Sydney, Nsw, Au

The Social Impact Hub works and collaborates witha broad range of purpose-driven organisations to influence, champion and accelerate change and shift the dial.We support the Social Impact Sector through four channels:1. Advisory services - Supporting organisations through consulting, strategy and guidance2. Eco-system building through connection, networking, advocacy and collaboration3. Impact education - sharing our ESG and SDG and Social Impact knowledge with the broader corporate sector to improve knowledge, information and awareness of the United Nations Sustainable Development Goals (SDG's)4. Capital Mobilisation - To empower, support and scale profit for purpose organisations to achieve a greater positive impact within the community, a target cohort or demographic or the environment.The Social Impact Hub's Professional Impact Network (PIN) is an innovative and selective member network that leverages the talent of its highly skilled members for social good. PIN members offer high-quality support and advise to social purpose organisations and collaborate to share expertise, knowledge, insights and by doing do help build and influence best practice models for the Social Impact Sector.

Southport, Queensland, Au

I have been honoured and appointed to the role of Adjunct Industry Fellow in the Menzies Health Institute QLD within Griffith University. This role has been confirmed and appointed based on the leadership and standing in the NDIS and Disability community and the willingness to support academics, students and those operating within and around the Disability and NDIS sectors.This role is an important role that is responsible for continuing the best practice research approaches, continued teaching and learning and providing insights, experience and sharing knowledge in the sectors around the NDIS, Specialist Disability Accommodation (SDA), Disability and Social Impact.It is an honour to have been invited and to have accepted this honorary adjunct industry fellow role.

Brisbane, Queensland, Au

Inclusive Futures: Reimagining Disability is a Griffith University-led, collaborative alliance between people with disability, key research, educators, industry and health and social organisations. Its aim is to solve the most pressing real-world challenges in the areas of disability and rehabilitation

Sydney, Nsw, Au

Enactus is a network of leaders committed to using business as a catalyst for positive social and environmental impact. We educate, inspire, and support young people to use innovation and entrepreneurship to solve the world’s biggest problems.

The Research for Development Impact (RDI) Network is a network of practitioners, researchers and evaluators working in international development. We believe overcoming poverty and injustice requires effective partnerships that link quality research, policy and practice for international development. The Network has been fostering stronger connections between NGOs and universities since 2009.Working in close partnership with ACFID, the Network functions as a key cross-sectoral platform for shared learning and action in the international development sector.The Network exists to lead, stimulate and support:• Effective, ethical development research practice• Cross-sector partnerships and linkages• Uptake and use of evidence in policy and practiceA committee of individuals representing ACFID Full and Affiliate Members provides strategic oversight of the Network and its activities.The RDI Network is financially supported by the Australian Government Department of Foreign Affairs and Trade (DFAT).

Brisbane, Queensland, Au

As a sessional academic I have the opportunity to teach, educate and help undergraduate students and the leaders of tomorrow in learning more about the concepts of Social Enterprise, Social Impact and Sustainable Development Goals. We cover everything from ideation, to iteration to implementation and all the necessary challenges along the way.

I founded One Volunteer as a passion project to support the Not-For-Profit sector through technological innovation an removing the time consuming tasks, want to know more, check out this video on what it's all aboutBy taking care of the little things the Not-For-Profit can focus and take care of those that need it most.For more information on One Volunteer please check out our website: https://www.onevolunteer.com.au/

I have extensive experience in managing small to medium scale residential projects and developments ranging from $50K to $50 Million AUD both in the UK and Australia. My focus is moving into subdividing residential sites in the greater Brisbane area through Joint Venture partnerships.My skills include:► Project managing countless projects to a successful conclusion and profit return► Successfully managing complex and restricted timelines to ensure project remains on schedule and on budget including forecasting, scheduling, pricing, through effective risk mitigation strategies and project management techniques.► Managing large teams of stakeholders through complex structural projects and challenges.► Managing complex budgets, profit/loss analysis and cashflow frameworks► Advanced problem solving and conflict management skills► Developed strong negotiation strategies to ensure project was managed to a profitable conclusion.

Sydney, Nsw, Au

The Social Impact Fellowship is a transformative program for aspiring change-makers seeking to explore their purpose and understand how they can drive greater social and environmental impact through their work and beyond. The fellowship is a 4 month program which talks, discusses and exposes the fellows to each and every aspect relating to the successful businesses operating in the Social Enterprise and Social Impact sector.

Our vision is to deliver 1,000 NDIS SDA properties so that 2,500-3,000 people with disability who have high physical support and complex needs can live with dignity in homes that increase their independence and help them live a more enabled and independent life.Since the inception of the NDIS, Disability Housing Solutions have been at the forefront of Specialist Disability Accommodation (SDA) and can proudly celebrate the first High-Physical Support house in both the ACT and QLD. We have a complex and broad portfolio of properties that cater for a wide range of clients. This portfolio continues to grow month on month as more partnerships are developed and places Disability Housing Solutions as one of the prominent Social Enterprises operating in this sector.Through partnerships with Social Impact and Superannuation funds, Institutional investors and private investors we are able to collectively deliver a unique and bespoke investment product with extensive impact socially within our community whilst deliverable a long-term stable and strong return. It is through these successful partnerships that has established a strong foundation of properties that will ensure we achieve our goal over the next 4-5 years.Disability Housing Solutions’ are a Specialist Disability Accommodation (SDA) provider which supports and manages properties that are built to the highest standards to empower the individuals and their independence whilst living there. Being an SDA provider is a complex offering as we are supporting individuals with bespoke and tailored needs. It requires patience, empathy, determination, grit, and a whole range of skills to ensure our participants are supported each and every step of the way through their journey.

Murarrie, Brisbane, Qld, Au

► Manage national multi-channel customer portfolio responsible for 15-25,000 interactions monthly. The National portfolio includes: new families, existing families, complaints and feedback, corporate program, and state based partnerships including the AMEP (TAFE) program and Increased Access Program (IAP) for dis-advantaged and at-risk families.► Successful end-to-end project design and implementation of a permanent high-performing multi-skilled customer experience team generating in excess of $120 Million revenue annually.► Increased sales conversion results by 31% per month across the national channel within 6 months resulting in an additional $3 Million revenue per month.► Delivered a 30% reduction in resolution time for national complaint portfolio of 670 centres.► Successful project design and delivery of the KPI and incentive framework to drive growth through quality conversations and alignment to organisation goals► Increased customer sentiment Net Promoter Score (NPS) result across all communication channels by 160% from +35 to +56 within 3 months of implementation. Voice channel NPS result was increased to industry leading result of +70 NPS.► First contact resolution increased from 56% to 87% in first 3months of implementation.

Sunshine Coast,, Queensland, Au

At A Grade Properties, we specialise in finding our clients high ranking investment properties that will stack up long term as a solid investment. We also specialise in purchasing property through your SMSF (Self Managed Superannuation Fund) to help provide solid returns for you into your retirement.We take the hard work out of it as we conduct all the independent research, source the best couple of options for you leaving you to make the final choice. We then will hold your hand through the entire building process to ensure it stays on budget and on time with tenants ready to move in from the first day to ensure you are maximising your investment income.We have a range of property tools we use to match your scenario, including: - House and land packages - Dual Occupancy Properties - Townhouses - Apartments - NDIS Specialist Disability Accommodation - Modern Share housing

Brisbane, Qld, Au

► Managed operations as the only Branch Manager overseeing processes across two locations (Strathpine and North Lakes) and managing two diverse and multi-skilled teams at a whole of branch level to deliver on sales targets► Promoted internally to manage and launch inaugural concept store and lead Flagship Branch with all RACQ services in one location (North Lakes) and achieved Most Improved Branch (Strathpine)► Researched, developed and implement new procedures in the concept store to achieve business expectations, manage complex risk frameworks, privacy and compliance requirements, internal business rules and guidelines, workplace health and safety guidelines and IT limitations► Defined and created risk controls, balances and checks and developing new business rules to address span of hours and risk levels in-branch with multiple staff operating cash daily► Developed an effective operating rhythm to ensure daily tasks across the entire business were completed including cheque clearance, daily banking, opening/closing branch and safe etc. Achievements and Project Work:► Project Work: Key stakeholder in concept store project for North Lakes► Project Work: Project lead in Leadership KPI Development and implementation ► Promoted internally to launch and lead Flagship store and concept store October 2017► 2016/17 Most Improved Branch in Retail network – Strathpine► Successfully managed Strathpine branch through re-location transition August 2017► Successfully managed North Lakes branch through relocation October 2017

Brisbane, Qld, Au

APRG is a full service HR Solutions business with expertise in Talent Management and Workforce Solutions and is proudly 100% Australian owned & locally operated. Provided consulting advice and develop new and existing business relationships and provide a value adding service to clients in the financial industry specialising in the Credit Union, Superannuation and government financial bodies Project Managed and implementing HR solutions with partnered clients including leadership coaching and development, psychometric analysis and benchmarking, process analysis and best practice modelling, performance management and designing of job descriptions Provided guidance and career counselling to candidates and clients within my portfolio including screening, psychometric assessment, interviewing, and coaching Within the team I achieved a 300% growth rate in temporary assignments over July and August with one client which assisted in improving service levels across the lending operations division

Brisbane, Qld, Au

Queenslanders Credit Union are focused on our Members, not on our profits. This means we can pass on affordable, quality products to you and we measure our success on your happiness. That's why we say we're banking that's personal. ► Managing and leading two high performing multi skilled teams to achieve our sales targets through a first contact resolution strategy. ► Identifying and creating tailored development and training programs to empower staff to assist customers with enquiries including products such as insurances and personal lending.► Maintaining high levels of communication within the team and across the business to ensure organizational objectives are met within set guidelines.► Pro-actively reviewing existing workplace practices and designing and implementing new practices to promote efficiency, save time but will ultimately improve the customer experience

Adelaide, Sa, Au

► Managed a team of 12-15 consultants to achieve all sales and service targets set►Led an inbound team to drive sales in personal lending, residential mortgage lending, general insurance and loan protection products to assist our members meet their financial goals►Worked with multiple stakeholders to ensure the smooth delivery of our services, including credit assessment, risk assessment, loan documentation and our branch network►Provided the team with leadership acting as a mentor to instill a culture that aligns personal values with organisational purpose and strategy►Motivated consultants through the development of new incentive ideas and strategies

I built and created a unique and bespoke wine tasting company entertaining clients with a unique visit to one of Adelaide's many wine regions. We focused on provide special experiences with small boutique wineries and sharing some of the hidden gems around Adelaide and its surrounding regions.

Southbank, Victoria, Au

- Managed a multi-site team of 100-120 tradespeople, site supervisors, surveyors and engineers across residential and commercial projects in central London. Focused on projects ranging from £250,000 to £65 Million - Developed new business and expansion of existing relationships through on site meetings, conference calls, pitch meetings to directors and senior management, site expansion, cold calling, warm leads, and client referrals- Reported performance monthly to senior management and company directors, discussed new strategies and ideas and implemented these changes- Managed and maintained administration and sales systems to monitor team performance. Results used to identify common trends, new opportunities and leads to better adapt to our clients current and future needs- Designed, proposed and negotiated tenders up to £22 Million for medium to large scale residential and commercial contracting and sub-contracting.

- Managed a team of 12-20 people to achieve personal, team and department targets collectively on a daily up to quarterly basis- Monitored performance and quality control of individuals through call monitoring, one on one coaching sessions and personal development plans to ensure customer experience maximised- Attended recruitment days to assess new candidates and their suitability to the role within the company, using a range of interview processes to match individuals with position requirements- Developed new strategies and incentives to ensure targets met e.g. inter-team challenges to improve team branding, individual challenges, inter departmental challenges, KPI and conversion rate challenges, resulted in significant increased performance

Master Of Business Administration - Mba, Business

Graduate Certificate - Gpa 6.5, Business Administration

Prince Ii - Accreditation, Project Management

Prince Ii - Project Management - Foundation Program, Project Management

Diploma, Business

Diploma, Management

Bach Science & Bach Education (Incomplete)

Sace 1 & 2, Maths 1, Physics, Chemistry