Consult, implement, manage, and troubleshoot a variety of technologies:* SCCM/MEM including architecting, management best practices, application packaging, OS deployment and task sequence development* Intune* Microsoft Certificate Services including: Enterprise PKI build-out, integration with Azure/Intune, Jamf, Google Workspace (Chromebook management), and various firewall/VPN/identity services* Powershell custom script development including: - Automating SCCM role-based server pre-req installations - Automating SCCM driver package creation and dynamic model based driver package installation during OS deployment task sequences - Automating the collection and identification of SCCM applications and packages for potential retirement and/or removal - Automating the collection of Exchange Server distribution groups, comparing against existing distribution groups in Exchange Online (M365), then creating if necessary and then replicating existing on-prem group memberships into Exchange Online.* Network troubleshooting and resolution leveraging Wireshark, Fiddler, and other tools* Web application/site troubleshooting and resolution including IIS and Apache hosted solutions* Web API (REST and SOAP) automation and scripting leveraging Powershell* MS SQL interaction and query building using both Powershell and SSMS* Advanced Active Directory architecture, build out, troubleshooting, and supportI'm known as someone willing to learn whatever skills are needed to help develop solutions for customers to meet their needs or to help troubleshoot and/or fix existing problems.

* Responsible for the management, maintenance, support, and development of all hardware and software utilized at each of the ~2300 Casey's locations, comprising more than 12,000 individual endpoints* Development: - Created Powershell module comprising more than 2,500 lines of code to assist in automating the monthly Microsoft Windows patching process, removing several previously manual and laborious steps - Powershell scripts to automate the process of adding new/modified scripts developed by the team to the globally approved lists in CarbonBlack to avoid CarbonBlack from blocking those scripts store-side once distributed - Powershell script leveraging Git and Github to automate local commit pushes to remote repository, along with integration into an existing script release process to a local file server - Powershell scripts that automated sanitizing incoming data files from individual stores before getting imported into a SQL database - Powershell script that automated signing scripts with a certificate before entering the release pipeline - Roughly 100+ novel Powershell and Batch scripts during my employment automating or improving existing processes on endpoints* Architecture, development, testing, and implementation of a new imaging and OS deployment process to replace an existing older process: - Migration from using LanDesk to Microsoft Deployment Toolkit and Windows Deployment Services - Automating every aspect of the imaging process from initial OS deployment to post-imaging setup and configuration at the store - This automation consisted of at least 20 novel Powershell scripts that included leveraging custom WPF UI elements and a new C# library - The new process reduced total imaging and setup time from roughly 2 hours down to 30 minute on average and eliminated the need for technician intervention at numerous steps of the old process, requiring only someone to connect a machine to the network and PXE boot it

* Responsible for the maintenance and administration of a SharePoint 2016 site collection * Work with XML and JSON data extensively when developing custom Powershell reports pulling data from SharePoint sources* Developed a custom workflow to email users based on data in a list and that would automatically escalate that communication if no action had been taken * Reorganzied permissions site-wide into a role-based access approach, utilizing SharePoint Groups and removing individual user assignments on site resources * Created a Powershell driven process utilizing the SharePoint REST api and html requests to consolidate data into a single Excel file to provide a report on current permissions; who is assigned to which role, what does that role currently have access to, and what level of access * Developed a custom document library and associated custom content type that replaced an existing standard library and a separate list that was used to track those documents, leveraging the properties of the custom content type - Enhanced the default asp.net form for this document library to provide a smoother and better user experience and added additonal functionality through use of Javascript * Document my workflows and other functions heavily in Visio to provide clear visual explanations to those that directly utilize the workflows * Leverage both Excel and Access to troubleshoot issues with data in large lists, and provide some minimal automation

* Responsible for primary support of a SharePoint 2013 production environment - Key contact individual for users of the environment - Assessed, researched, and provided feedback on any resource requests for additional enhancements or work on SharePoint - Developed ehnancements for users, including custom workflows and lists, that replaced an existing Excel spreadsheet, improving collaboration and efficiency of the process* Built a SharePoint 2016 development environment utilizing Hyper-V on a local machine, including Server 2012R2 VMs for an Active Directory Domain Controller, SQL 2016 server, enabling SSL communication for the SharePoint IIS websites, and establishing a DFS share to provide client-side access to the files on these VMs* Support and maintain licensing servers for AutoCAD and SPSS software* Built a Windows 10 1809 image process utilizing both WDS and MDT that includes automated processes for updating the reference image that requires very little user interaction. - The imaging process is automated, requiring only a network pxe boot, and can image physical machines, virtual machines, and produce a VMware Horizon View Gold Image. - This process has cut the imaging time for a physical laptop down to 30-45 mins from the previous 1.5-2 hour process.* Provide 2nd and 3rd level support across multiple systems

* Held both Team Leader and Squad Leader positions during combat deployment to Afghanistan in 2010-2011* Company Unit Prevention Leader responsible for the accurate collection of urine samples with 0 errors for 2 years while holding this responsibility* Currently hold a Secret Security Clearance

* Lead an on-boarding project of approximately 1000 users under the department's direct software and hardware support* Coordinated multiple groups to troubleshoot more advanced issues and deliver resolution resulting in less down-time and improved customer satisfaction with IT* Certified HP repair technician responsible for diagnosing and repairing 50-100 HP laptops and desktops per week* Member of several working groups spanning multiple disciplines and areas of business involved with developing IT policies, procedures and best practices.* Highly sought after throughout the company to provide leadership in several high level projects, including a project to develop an enterprise standard to apply to Apple desktop and laptop systems to enable the deployment of that hardware within the network* Supported and worked with Citrix (XenApp/XenDesktop), VMWare, Active Directory, Group Policy, SCCM, McAfee Endpoint Encryption, Office 365, Symantec Endpoint Protection, Skype, Avaya telephony, and several related technologies and systems

* Continued to manage the operation of the Service Desk Express by continually reviewing and refining processes as necessary and looking for ways the SDX can contribute positively to the Principal community as well as overseeing the development of a 2nd physical location.* Identified and resolved a known issue with the version of web based software utilized by approximately 500 individuals to process insurance claims payments resulting from a server upgrade and involved web and networking specific aspects.* Worked with OS/image deployment (MDT/SCCM systems) team to test and improve new Corporate image being deployed to over 15,000 devices.* Developed technical processes and procedures to image and integrate MacOS devices into the corporate environment including AD integration, a system daemon to block removable USB drive access, and creation of login scripts in bash to mount DFS network shares

* Created both the processes for running and operating the Service Desk Express (SDX), a walk-up service desk, and the documentation necessary to efficiently and accurately track customer interactions* Directly managed schedules and performance of 4 other technicians staffing the SDX including mentoring, teaching, and corrective advice.* Solution focused troubleshooting of both hardware and software on both Principal and personally owned equipment, including Apple, Android, and Blackberry mobile devices* Developed strong relationships with many different infrastructure teams both inside and outside of the IS community which has directly led to solutions for customers and helping to resolve known system issues.

* Receive 40-50 calls per day from individuals who call in on a variety of technical questions providing resolution if possible or escalating to a technician if necessary* Collaborate with other specialists and technicians to troubleshoot and problem-solve more complicated issues to achieve a first-call resolution* Consistently maintained a >90% first call resolution rate

* Utilized Job Control Language (JCL) on an IBM Mainframe to manipulate client files and reformat them to an in-house format* Managed, scheduled, and coordinated weekly or monthly updates to databases and files with accountmanagement and client* Analyzed job logs and dumps to problem-solve and trouble-shoot errors during job runs to successfully restart and complete job runs* Documented program and job processes using flow charts and written documentation* Self-taught advanced JCL techniques utilizing available references and documentation to provide better, more robust solutions* Created custom JCL procedures to accomplish job goals and meet client needs* Managed multiple ongoing projects, each with their own priority and deadline

* Maintained and administered 4 separate computer labs comprising approximately 125 computers, scanners, printers (including large-format), projectors, and other AV equipment in a hybrid Windows and Mac OS environment* Responsible daily for reviewing any problems-hardware or software-and providing solutions for those items* Supported a faculty of approximately 30, plus a student user base of over 1000* Accountable for maintaining accurate records for over $25,000 of various AV and computer related equipment available for checkout by students in the College of Education* Drafted and published guidelines for the Ethical Use of administration software by student assistants andemployees