Justin Kelly Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

Bloomfield, Ct, Us

Omni-Channel CX and Analytics Sr. Manager. - Scaled Agile (SAFe) Release Train leadership roles (RTE, PM, PO) across customer channel improvement delivery and analytics teams, with focus on operating effectiveness.- Created and led the delivery and savings effectiveness governance for one of the largest co. orgs- Business Owner for new technology product delivery (chat, private message)- Contact Center Optimization through Analytics, and data driven decisions- Responsible for product roadmap, and governance process balance with NPS

Merrillville, In, Us

Oversight of customer-facing digital channels (websites, customer self-service, and IVR) including insights and analytics within the seven NiSource subsidies (electric & natural gas utilities). Large scale project work included establishing a vision, and tactical approach for corporate-wide digital transformation initiatives focused on the customer, and leading teams of contractors, consultants, and internal resources.

Columbus, Ohio, Us

Divisional head of the Product Division for Flairsoft (Flairdocs), and member of the executive leadership panel for Flairsoft. Led team on multiple large-scale projects for the division, emphasis placed on operational guidance, and fully accountable for the P&L of the division. Responsibilities include creating a business unit strategy, RFP responses/proposals, negotiations, contracts, human resource management, team management, corporate level strategy. Direct facing role with all divisional customers and sponsors.

Miami Beach, Florida, Us

Managed large-scale efforts "SmartGrid Solutions" comprising of several parallel projects to ensure a successful mobile products, including logistics for teams and mobile hardware. Managed strategy, planning, and execution guidance for a team of on-site project managers and coordinating efforts between the projects during their life cycles to maximize efficiency and profits with adherence to the operating model, process improvement and standardization. Direct work with executive team, including responsibilities that include management, planning, governance, budget, risk, and infrastructure.

Miami Beach, Florida, Us

Managed a team of technology and software professionals, responsible for the project management and software development management of both custom software solutions in for enterprise level applications, as well as a proprietary mobile handheld workforce application. Implemented numerous process improvement based on Lean and Six Sigma to eliminate waste and process overrun within operations. Responsibilities also included human capital management arm of the branch with talent acquisition, hiring process, time/performance tracking, along with employee appraisals. Technical work included interfacing with customer for requirements, conceptual design, writing functional and design specifications, organizing as well as leading both domestic and offshore development teams in the implementation effort, programming, installation development, database administration, training, quality control, writing user’s and programmer’s guides and customer support. IT Management capacity also included continuity & disaster recovery, policy planning and procedures.

Dayton, Oh, Us

Direct management of a full team of architects, developers, and database administrators for custom application solutions, and consulting projects for Fortune 100 clients. Management work included full oversight of application scoping, SDLC development of both front end UI/UX design, back-end, and through project delivery. Technical work included interfacing with clients, writing functional and design specifications, organizing and leading development teams in the implementation effort, programming, installation development, database administration, documentation and turnover to steady-state teams.

Master Of Business Administration (Mba), Management And Finance

Bachelor Of Business Administration (Bba), Management Information Systems, Accounting, Pre-Law