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Justin M. Mann Email & Phone Number

Technical Program Manager at ICC Evaluation Service (ICC-ES)

Location: Nappanee, Indiana, United States 9 work roles 2 schools

1 work email found @ntainc.com LinkedIn matched

✓ Verified Jul 2026 4 data sources Profile completeness 100%

Current company

ICC Evaluation Service (ICC-ES)

Role

Technical Program Manager

Location

Nappanee, Indiana, United States

Company size

85 employees

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Justin M. Mann is listed as Technical Program Manager at ICC Evaluation Service (ICC-ES), a with 85 employees, based in Nappanee, Indiana, United States. AeroLeads shows a work email signal at ntainc.com and a matched LinkedIn profile for Justin M. Mann.

Justin M. Mann previously worked as Operations Manager at Icc Evaluation Service (Icc-Es) and Manager - Materials Laboratory at Intertek (Building & Construction Division). Justin M. Mann holds Masters, Business Administration (Mba), 3.92 / 4.00 from York College Of Pennsylvania.

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Email format at ICC Evaluation Service (ICC-ES)

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{first_initial}{last}@ntainc.com

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Profile bio

About Justin M. Mann

Accomplished Operations Manager with extensive experience in leading and growing testing operations, adept at driving operational growth, and maximizing revenue with keen focus on structural, material, and automotive testing to industry standards. Excel at initiating and integrating new services, such as plumbing testing, and leading capital expenditure projects to bolster testing capabilities. Noted for reorganizing laboratory layouts, optimizing processes, and delivering outstanding client support, resulting in a consistently-high Net Promoter Score. Possess strong leadership qualities, mentoring a diverse team of professionals and fostering a culture of excellence, and customer service. Committed to continuous improvement and operational excellence, leveraging expertise in process optimization to enhance customer satisfaction and drive business success.

Listed skills include Testing, Continuous Improvement, Quality Assurance, Project Management, and 24 others.

Current workplace

Justin M. Mann's current company

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Icc Evaluation Service (Icc-Es)

Technical Program Manager

Nappanee, IN, US

Website

icc-es.org

Employees

85

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9 roles

Justin M. Mann work experience

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Technical Program Manager

Icc Evaluation Service (Icc-Es)

Nappanee, In, Us

Operations Manager

Current

Icc Evaluation Service (Icc-Es)

Elkhart County, Indiana

Oversee P&L for multiple testing operations, focusing on structural, material, and automotive tests to industry standards. Drive operational growth, doubling revenue and standards on ISO 17025 scope within five years. Initiate and integrate new service offerings such as plumbing testing. Lead acquisition site integration and manage annual budgeting and monthly forecasting processes. Champion capital expenditure projects, completing dozens successfully to enhance testing capabilities and infrastructure. Reorganize laboratory layout to streamline workflows and increase throughput. Optimize processes, systems, and reporting structures to improve client support. Mentor and lead diverse team of over 25 professionals, fostering culture of excellence in customer service with Net Promoter Score consistently above 9.• Doubled testing operation revenue over five-year period, indicating successful expansion and efficiency improvements.• Led and mentored a staff of over 25, maintaining high Net Promoter Score (>9), reflecting exceptional customer service and team leadership.• Led and participated in Standards Development Organization (SDO) activities at ASTM, including committees C11, D07, D20, E05, and E06.• Chaired the ASTM D20.10 Subcommittee on Plastics Mechanical Properties, previously serving as Vice Chair.• Served as Vice Chair of the ASTM D20.20 Subcommittee on Plastic Lumber.• Former Chair of ASTM D20.10.01 and D20.10.02 Sections.

Nov 2017 - Present

Manager - Materials Laboratory

Intertek (Building & Construction Division)

York, Pennsylvania Area

Directed day-to-day operations, sales, and administrative functions of the Materials Laboratory, ensuring profitability and adherence to financial objectives. Developed and executed annual budgets, including capital expenditure projects and revenue forecasts. Mentored and led team of over 15 staff members, fostering culture of excellence and continuous improvement. Expanded and upheld laboratory's ISO 17025 accreditation, guaranteeing compliance with industry standards. Enhanced customer service protocols to consistently achieve Net Promoter Score (NPS) greater than 9. Implemented "Mat Lab Star" program to recognize and reward exemplary employee performance.• Successfully led team that conducted tests on components and materials to more than 1,200 distinct published standards.• Initiated and sustained an employee recognition program, contributing to high staff morale and engagement.• Maintained exceptional NPS rating above 9, reflecting outstanding customer service and satisfaction.

Aug 2015 - Nov 2017

Manager - Product Evaluation

Intertek-Ati

York, Pennsylvania Area

Supervised comprehensive product evaluation projects, ensuring adherence to industry standards such as Intertek-ATI Code Compliance Research Report (CCRR), ICC-ES Evaluation Report (ESR), and Canadian Construction Materials Centre (CCMC) Evaluation Report. Led and optimized Code Compliance Research Report (CCRR) program, coordinating team of project engineers and overseeing financial aspects. Streamlined project management processes to enhance efficiency and customer satisfaction. Collaborated with cross-functional teams to deliver thorough product assessments, fostering growth and maintaining high service standards.• Successfully managed and expanded CCRR program, aligning with critical industry compliance standards.• Optimized project management processes, resulting in increased efficiency and improved customer service.• Played key role in analyzing and maintaining the financial integrity of product evaluation projects.

Jul 2012 - Jul 2015