Justin Martin Email & Phone Number

Nova Scotia, Canada

• Assigned as Primary consultant for several key clients ranging in size from 1-40 servers, 10-300 endpoints. Acting as the main point of contact for all aspects of support, project work and project planning• Provided technical project management skills to assist in upgrade activities and implementations• Provide end to end consulting services and specialized expertise in Microsoft server areas.• Provide support for ongoing and recurring infrastructure Health Checks and general audits • Completed multiple server operating system upgrades and migrations. Windows Server 2003, 2008, 2012, 2016 and 2019.• Completed many new product implementations, firewalls, switches, spam filtering and mail security. • Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations• A portion of my role is to act as a Technical Account Manager – provide clients with project proposals, upgrade paths and upon approval, prepare and execute the project from beginning to completion• Partnered with the Technical Services Manager to conduct interviews for new candidates, provided the technical portion of the interview. • Provided mentorship for new staff to get them established working for an MSP• Provided client support after hours to reduce impact on staff and downtime• Experience in working in multiple industries, Legal Firms, Medical Clinics, Manufacturing, Educational, Service Sector, Not for Profit, Financial, and others.

Toronto, Ontario, Canada

• Managed and maintained multiple clients obtained from professional business relationships and referrals• Overall management of client’s networks running of mix of Server Operating Systems and network applications• Provided both onsite and remote support for clients• Implement, support, and maintain various servers, simple to complex, running assorted Microsoft operating systems including Windows 2003 - 2012, Terminal Server, with local disks or connected to a Storage Area Network• Completed multiple server consolidation projects reducing client’s overall hardware requirements while completing infrastructure reconfiguration and upgrades • Define alternate solutions, within Company architecture including options, identifying and estimating life cycle costs and by assisting users to identify and quantify benefits• Provided daily hardware and software support for End Users• Implement and document infrastructure enhancements and changes to meet client needs• Implement and deploy secure remote access tools for clients based on user requirements

Markham, Ontario

• Managed and maintained York-Med hosted application suite remotely and onsite at datacenter• Network hardware installations and implementation in hospitals and doctors’ offices• Implementation of the Medical Desktop and MD Suite application• Managed and maintained several Health Centers networks throughout the GTA• Build remote access solutions for clients using Windows Terminal Services and Citrix with a mix of Windows Server 2003 and Windows Server 2008• Provided Level 2 support to clients both remotely and onsite• Provide Level 1 support staff with training and assistance on more senior support calls

Markham, Ontario

• Planned and successfully added an additional Golf Course to the Angus Glen Corporate Network providing a scalable infrastructure for additional growth• Completely rebuilt the new site from all aspects of IT• Managed all hardware and software for several locations across the GTA• Assisted in IT roles related to the 2007 Canadian Open Golf Tournament• Assisted in the installation of the new golf cart GPS system using property wide WiFi.

Richmond Hill, Ontario

• Fully managed 20 plus servers and 200 nodes, including a migration from NT4 to Server 2003• Planned and executed a complete infrastructure rebuild for an office move with minimal downtime• Consulted for larger clients for design and implementation for both local access and remote access solutions for running the application to its potential• Provided internal staff training on Terminal Services and Citrix , configuring printing and profile use reducing the number of support calls being escalated to senior support staff• Supervised and mentored help desk staff, delegating tasks on a priority basis, effectively making the IT department more efficient and knowledgeable• Led technical forums with internal staff informing them of upcoming changes, benefits and features in latest releases of Operating Systems and Citrix Platforms • Worked with the dev team to test builds of the application on new devices and operating systems • Maintained application documentation, focusing on Hardware and installation requirements, Wireless Technology, Citrix and Terminal Services configuration

Toronto, Ontario

• Managed and supported over 200 workstations located in 5 locations worldwide• Maintained and managed 8 servers running a mix of Windows NT 4.0 and Windows 2000• Ensured high availability of Citrix Farm for remote users, allowing staff worldwide access to the system during extended business hours• Planned, designed, implemented and tested Disaster Recovery program after the events of 9/11/01, acted as the Technical Lead for the Server Group• Performed daily routine maintenance on the AS400 and JD Edwards System• Implemented Outlook Web Access and trained staff for remote email access to external staff• Prepared documentation and conducted training sessions for staff