Justin Mason Email & Phone Number

Eden Prairie , Mn, Us

Episource is now officially part of Optum.Responsible for the high growth retrospective risk retrieval business.

Gardena, Ca, Us

Episource is the leading provider of risk adjustment services, software, and solutions for health plans and provider groups. As an integrated platform, Episource empowers Commercial, Medicare, and Medicaid payers and providers with end-to-end risk adjustment solutions, including risk adjustment analytics, medical record retrieval, medical chart coding, and encounter submissions.As GM of Episource’s Medical Record Retrieval business, I lead a dynamic, tech-driven team of over 2,000 globally distributed professionals to support the country’s largest health plans with critical risk adjustment and HEDIS services. Overseeing all facets of strategy, operations, financials, and client engagement, I am responsible for driving growth through cross-functional collaboration, operational excellence, and continuous improvement. This role blends strategic vision with executional rigor to scale our business, delivering reliable and timely record retrieval across the U.S., while fostering strong client relationships and ensuring seamless cross-team communication.

Dublin, Ohio, Us

As an ELT member in the EverHealth portfolio, I led companies in EHR, RCM, CCM, RPM, and Behavioral Health solution categories. As President, I directed Updox, AlertMD, MDTech, and Healthwatch Chronic Care Management, delivering cutting-edge SaaS solutions.As the divisional President I owned the P&L and Go-To-Market, overseeing product portfolios, engineering, operations, customer success, support, implementation, and growth strategies for these merged entities.Updox, AlertMD, and MDTech are leading cloud-based solutions, fostering seamless interactions, effective communications, Charge Capture, Release of Information, and more for healthcare providers.Our HIPAA-compliant platforms have 470,000+ daily users, covering 150 million lives. Updox handles nearly one billion fax pages and 30 million appointment reminders annually, with over a million secure video chat minutes monthly, positioning it as one of the most reliable platforms.Connectivity spans 100+ EMR platforms, empowering end-to-end patient engagement for Practice Fusion, DrChrono, Amazing Charts, Elation, and Greenway.In May 2023, I expanded my portfolio with Healthwatch Chronic Care Management, reinforcing EverCommerce's commitment to revolutionize patient care. This aligns with goals of enhancing customer success, driving business growth, and revolutionizing healthcare solutions.

Bowie, Md, Us

Successful exit following acquisition by Nordic Capital.Executive leader responsible for both prospective and retrospective risk operations for a technology healthcare organization: Inovalon successfully completed a $6.4Bn acquisition by Nordic Capital partially based on the value created by the CDS divisions growth over the previous three years. - Over 200% year-over-year increase in SME (supplemental Member Engagement) services in 21.- Over 2 Million Medical records identified, collected and clinical reviews completed annually.- Member Engagement Services: Developing and delivering a portfolio of services to Medicare, Medicaid and Commercial member populations through multiple call center operations and clinical/ non clinical resources across the United States.- MRR/ EHR: Digital and traditional record extraction, analysis/ review and risk adjustment services.- ePass: Provider engagement services to engage, implement, train and empower providers with Inovalon's ePass platform.- Established MSO and PEO ownership structures for hourly W2 and per diem field based resources. Member Engagement Services included:• Contact Center Operations, including ~ 350 Contact Center associates (inbound and outbound), TeleHealth Platform and WorkForce Management.• Clinical field operations (Circa 1,600 per diem NP's certified to operate in over 40 states)• Ownership of 27 Physician owned practices to support Medicaid in accordance with Corporate Practice of Medicine (CPoM). • Partner Delivery Channels.MRR/ EHR (Medical Record and Electronic Health Record Review) operations, included:• Contact Center operations, including ~100 Contact center associates.• Field non-clinical resources.• On Shore processing operations. • Two offshore delivery partners.• HEDIS Operations.• Client ProjectOther:• Operational Excellence, inc. leadership of a multi-year organizational maturation program.• Business Planning and Analysis (BP&A).• Vendor Management.

Ann Arbor, Michigan, Us

Successful exit following acquisition by Verint Systems Inc.Foresee is a recognized global leader in SaaS/ PaaS based AI Voice of Customer (VOC) solutions to measure customer experience and link improvements to business outcomes- Recruited to lead the services business through a Chapter 11 event (April 2017), including organizational restructuring; realigning account structures to key verticals, building a new management team and optimizing utilization rates while reducing costs. - Leadership of the Services division with responsibility for the strategy, design, development and delivery of client services to both the ForeSee (Enterprise) and Reseller Ratings (SMB) global client base. - Member of the executive leadership team with divisional P&L responsibility.- Developed and continue to drive ‘Now, Next, Future’ strategy, which includes, Go To Market (GTM) services strategy, products, engagement models, and client engagement success initiatives.-Key successes have included the introduction of new systems, service lines and operating models, resulting in increased client utilization, profitability and higher client satisfaction.- Transformed the services division into a consulting-led, time and materials business. Implemented and embedded FinancialForce (PSA) to schedule, plan and manage global resource model.- Lead and mentor global services teams (including Implementation/ On boarding, UX (User Experience) Client Management, Consulting, Analyst Services, Enablement, Training and Support).- Spearheaded the development and commercialization of a portfolio of packaged consulting and client value add services.- Developed internal cultural initiatives including recognition programs, project groups and volunteer events to create loyalty, belonging and community against a backdrop of hiring freezes and salary challenges.

Ann Arbor, Michigan, Us

Niantic, Ct, Us

Telaid Industries designs, delivers and implements multi site digital transformation- Strategy and corporate development to develop new verticals, products and technology services; including ‘IoT’ based digital channels and 'M2M' enabled solutions, VMS (Video Management Services) and wireless services. - Led and directed business development activities, including strategic partnerships and joint ventures.- Executive ownership and management of key client accounts and their development.- Development of the customer experience and optimization journey.- Creation, development and execution of the annual marketing strategy, including marketing communications, campaigns, social media and brand messaging.- Redesigned and launched new corporate website, including messaging, branding and differentiation messaging.- Implemented Salesforce.com for sales and service customer tracking, forecasting and management.

Melville, New York, Us

- Supported 3 regions (EMEA/ APAC/ Americas) and 3 lines of business in each region (Managed, Professional and Training services).- Engage, lead and executed global transformation programs. - Led strategic customer programs, including the development and roll out of a global Professional Services Automation (PSA) transformation strategy to support customer management and intelligence for all services project and consulting engagements.- Development and implementation of Global Services Sales and Marketing programs.

Melville, New York, Us

- Established and led a PMO supporting 60 project managers and 300 services resources.- Restructured and managed services WFO solutions practice, inc. pricing, solution design, proposal development and a team of Customer Services Consultants.- Led Americas Services Financial Planning and Analysis, including Business Intelligence, VSOE, Global Price Book and Rate Cards, SOW development, budgeting and analytics.- Spearheaded strategic business change initiatives, including transitioning the business from 'Fixed Fee' to 'Time and Materials' engagements; reporting and KPI's; developing a new services methodology; and developing a new price book and analytics model to support VSOE revenue recognition and compliance.- Directed, supported and managed Services integration programs for four acquisitions.

Abingdon, Oxon, Gb

Successful exit- Led the development of the U.S. business unit- Grew the business from $5 million to $50 million in less than three years.- Executed U.S. acquisition and integration strategy, including the integration of a 50 FTE Georgia based acquisition, as well as the establishment of three start-up business units.- Executed an on-time, on-budget, $30 million technology transformation project that encompassed 110 sites over an 18-month time frame.- Led the delivery of the organizations first U.S. SaaS based platform to 25,000 users.- Established and led the National Services Group: Managed Consulting and Client Services engagements to develop and deliver client technology roadmaps and strategies.- Developed a world class multi-country blended support and delivery model utilizing in-house, outsourced and contractor delivery models. - Spearheaded systems strategy, including the implementation of business management systems (CRM/ ERP/ HCM/ SFA) across U.S. operating companies.

Abingdon, Oxon, Gb

- Led RM’s professional field and support services, workforce management, supply chain and repair center operations. Full P&L responsibility.- Delivered double digit, year-on-year growth in revenue and net profit through the introduction of new products and services while reducing operational operating expenses - Business Transformation- Re-engineered the customer service delivery and support model to increase quality and capacity while also reducing operational costs and increasing customer satisfaction- Introduced and successfully brought to market three major new service lines- Development and restructuring of back office service and support desk operations, inc. scheduling and field engineering operations.- Led and re-engineered field services operations which included outsourcing non core services- Increased profitable yearly contract business through the development of new sales campaigns, incentive programs and increasing service portfolio- Led outsourcing of selected services and business processes- Increased customer satisfaction to 92%, which resulted in RM being short-listed as one of four national finalists at the United Kingdom National Customer Services Awards (NCSA)

London, London, Gb

Leadership of group business consulting/ change inc.- Developed and executed strategy for customer support and provisioning operations to support a major consumer launch program to 8 million new service customers. - Start up of parent management company (Luxembourg based).- Developed and executed a contact center outsourcing strategy which included a blended on/ off/ near shore outsourcing of call center services (2000 FTE across 5 countries). - Business process re-engineering/ transformation of Contact Center services.- Led business systems integration (BSS & OSS) to support consumer launch program. - Internal consulting to re-engineer Supply chain operations.

London, London, Gb

Leadership of Bid and Consulting group. Leadership of group Bid function which included both Public (Government and Education) and Corporate (FTSE 250) bids from $100k to >$100mThe position also included the engagement and development of new consulting business, including the engagement, design, commercial propositions and delivery models for Managed Services, Network & Hosting Solutions.Major programs included:- Transport for London- District wide DSL/Fibre/ LES Networks including: SEGfL, NGfL and E2BM- Brewin Dolphin- France Telecom- Carrier Wholesale network services- Agilisys

London, Gb

Consultancy program fully funded by BSkyB with the objective of establishing ThinkLondon's (London’s official private-public partnership Foreign Direct Investment (FDI) agency) investor growth program. Responsible for developing new strategic propositions to position compelling solutions and financial benefits for foreign owned organizations with existing operations in London, with the primary objective to increase their investment in terms of job creation, together with the start-up and relocation of existing international business units to London. Key elements of the program included:- Global competitiveness analysis to support the business case of transference and start-up in London versus other countries- Developing and enabling the sales program, including recruiting resources, developing the GTM (Go To Market) strategy and developing and managing the sales funnel- Development of investor propositions across key industry sectors including Banking, Insurance and TMT- Client prospecting, proposition development and consulting, including facilitating, networking, identifying new partnership opportunities, providing regulatory advise and connecting with local and central government

Fornebu, No

Establishment (Start-up), management and development of Enterprise Solutions & business consulting practice for the Corporate and Government (inc. MOD) business sectors for Telenor AS, Norway's State Telecom Provider, role inc.- Development and deployment of IPR solutions inc. multi national enterprise management solutions- Sales: Pre Sales, Bid and Consulting support- Client success and services- Field delivery support- Planning, delivery and management of Outsourced Networks/ datacenter/ help desk/ support servicesMultinational matrix engagement, management and support for Euro/ ScandaNordic operations, solutions and technologies.Major projects inc. integration of 3 company acquisitions and the outsource of a major media companies IT support functions inc. technology refresh, TUPE and support BPR.Management of Program, Project and consulting teams for Enterprise Solutions, Helpdesk, Desktop & infrastructure solutions, Data Centre and remote productivity solutions.

Hatfield, Hertfordshire, Gb

Management of Enterprise Solutions & Project Delivery team working on enterprise management solutions inc. CA Unicenter, Tivoli and BMC product sets for UK and International corporate clients.Development and management of 24*7 B2B multi tenancy UK Call Center/ Service Desk service and support operations. Projects and customers included: Y2K programme for Allied Domecq/ Carlsberg Tetley; Establishment of DRM (Digital Right Management) micro payment solutions; Enterprise Network and device management solution: Save the Children Network and device management; Tivoli Enterprise solution: ACE Insurance.PRINCE2 and ISEB Project Management Practitioner

Responsibility for new business and account development for the Southern Sales territory

Msc Finance, Finance (International Economics And Finance)

Mba, International Finance & Strategy