Justin Mauldin Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Re-joined Tack in a part-time contracting capacity to continue implementing new features forhttps://accolader.io/ after being laid off.Increased Acolader’s admin & user visibility to the top performers in their account by adding aleaderboard with advanced filtering options.Increased Accolader’s user satisfaction & stickiness by adding emoji reactions, which became thehighest user-adopted feature in the product after its release.

Denver, Colorado, United States

(Laid off due to a reduction of force.)Facilitated the mission-critical company initiative of enabling the data transfer from the DockerizedRails app https://www.wegowise.com/ into Measurabl’s CORE app by building out new API endpoints& updating existing ones.Spearheaded the cross-team collaboration & API endpoint health monitoring by utilizing Postmanto set up collections, environments, variables, tests, & monitors for all WeGoWise API endpoints.Improved developer productivity & visibility into the WeGoWise codebase (that had very littleexisting documentation) by creating new internal documentation in Swagger & Confluence.Ensured customer satisfaction & seamless usability of the WeGoWise product by fixing reportedbugs in its Backbone front-end framework.

Denver, Colorado, United States

Grew the multi-tenant Rails app: https://accolader.io/ from a free & minimal feature set into amature fleshed-out feature set with a free & paid version by leading the end-to-end implementationof new features from concept to deployment.Increased Accolader’s user adoption by collaborating directly with designers, product owners, &project managers to develop & implement new features such as custom branding, an admindashboard, a demo account, an activity feed, filtering, & pagination.Enhanced visibility into Accolader’s Staging & Production environment’s error logs by setting upreal-time notifications & monitoring to Slack with the Heroku Add-on Papertrail.Utilized various AWS infrastructure services for Accolader such as deploying Node scripts inAWS Lambdas to hit exposed Rails API endpoints to send out scheduled email messages, settingup AWS S3 buckets for asset hosting, configuring & maintaining hosted domains in AWS Route 53,maintaining & updating SSL certs in AWS Certificate Manager, & configuring AWS CloudFronterror logging.Enhanced a client’s visibility into their mobile app’s user data by building a node service thatconsumes BigQuery data, parses it into JSON files, & then serves them up to an Angular front-endrendering charts & graphs for data analytics visualization.Increased Tack’s new client leads & improved Google search ranking by leading the websiteredesign, maintenance, & SEO optimization of https://tackmobile.com/.

Greater Denver Area

Turing students invest over 1,500 hours across seven months in becoming job-ready software developers by first learning OOP with Ruby, then building web applications in Rails, then building and consuming API's, and finally learning client-side development with JavaScript.Each of the 4 sections of the program is 6 weeks long and students spend the first week on a solo project, weeks 2 & 3 on a paired project, weeks 4 & 5 on a 4 person group project, and finally, the last week is another solo project to prove what you have learned through the section.

Greater Denver Area

My role at TrackVia was the most technical in my time doing customer service, as I assisted admin users with database design recommendations, helped them create advanced formulas in their database, and did troubleshooting of issues they were experiencing in the platform.I manually research the behavior of newly introduced bugs and used Sumo Logic to research database error logs to help identify the root causes of the bugs, and then log detailed tickets to the software engineers for triage.I also assist the Integrations Team in the testing of newly created custom integrations on customer accounts and assist the Quality Assurance team in manually testing new software version releases.This exposure to working with the software engineers so closely sparked my interest in computer programing and led me to a new career in software development.

Greater Denver Area

Working at PaySimple added a new layer of complexity to customer service, as I wasn't just learning about the funding time, the underwriting, and the third-party partners of the payment processing industry, but I was also learning how to work on a well-structured team that handled high-volumes as well. I simultaneously handle 250+ merchant inquiries a week via phone, email & chat support, while tracking and reporting on key team metrics, troubleshooting software configuration issues, facilitating third-party communications, and processing account changes all on behalf of our merchants.

Greater San Diego Area

Active Network was my first experience doing customer service outside of a non-profit, and where I learned the basics of working on a customer support team for a tech company.I taught basic software features and functionality to users of two software products in the Sports and Endurance market, as well as, problem solved technical issues and answered general support questions via phone and email.This is where I first learned how to collaborate with other departments, as I frequently needed to log tickets with the developers to resolve client software issues, and I also needed to work with the Sales, Implementation, and Accounting departments on escalated client cases to ensure their satisfaction.

San Diego, Ca

As the Customer Service Assistant, I entered customer service for the first time. After showing my value in the organization from my previous positions, I was promoted to head the team that responded to customer inquiries from the online store orders.I managed and trained a team of 3 interns on all customer service policies, systems, and processes, as well as, handled and processed all escalated customer service cases, cases of fraud, credit card disputes/chargebacks, while maintaining and updating content in the Desk.com online help desk, including all email templates and knowledge base content to customers.

San Diego, Ca

After finishing my time on the road as a regional representative, I transitioned into a role within the office, as I coordinated the logistics for the refurbishment process for all returned online store orders and merchandise.I singlehandedly received, sorted and processed 10,000+ returned Kony 2012 Action Kits, as well as, received, processed, and shipped all exchanges and order forms for Invisible Children merchandise.

San Diego, Ca & Great Lakes Area

Because of the success of my first tour, I was promoted to lead a team of regional representatives for the fall tour. Just as the tour before, it was a culturally diverse team of 4, that included a Ugandan that survived the brutality of the Lords Resistance Army, and we raise $111,259 on our 10-week tour.This made us the 2nd highest grossing team of the Fall 2011 Tour, and we also had the highest average presentation attendance on the Fall 2011 tour with 504 people per presentation.We also topped my first tour, as we coordinated, marketed, and put on 99 public speaking presentations, reaching 40,000+ people in the Great Lakes area.

San Diego, Ca & New England Area

Right out of college, I took a job to be a regional representative for the non-profit organization Invisible Children. My team was assigned the New England region and raised over $99,000 in regional retail sales to help implement a series of programs aimed at protecting and rehabilitating civilians in the Democratic Republic of Congo, as well ass, facilitating the defection of Lord's Resistance Army members. As a team, we put on 96 public speaking events, presenting to over 30,000 on a 10-week national tour. We also handled sales, accounting and inventory management of Invisible Children merchandise at each event, and used Salesforce daily to convert leads, manage contacts, create opportunities & log presentation data.

Houston, Tx

As an intern, I aided in the creation of the first “10 Days” Campaign content by collaborating with fellow interns. We developed the concept for the first "10 Days" pocket-sized pamphlet, researched advocacy messaging, and researched marketing strategies for the campaign.To finish off the internship, we were able to travel to a village in Guatemala and assist in the drilling of a clean water well, as well as, assist teaching proper hygiene techniques to the local community.

Back-End Engineering Program

- Turing is a rigorous, 7-month, 60-80hr/week software development bootcamp program. - The program combines technical instruction.

Bs, Interdisciplinary Studies, Multi-/Interdisciplinary Studies, General

Activities and Societies: Wishing Well Club President