Justin Carter Email & Phone Number

Seattle, Washington, United States - Fully Remote

• Manages and provides account management to a portfolio of 100+ high profile business clients• Develops meaningful relationships with customers to achieve their goals with Sketch• Provides product trainings and demonstrations showcasing the Sketch application• Onboards clients setting them up for success• Maintains and fosters relationship by providing ongoing support• Monitors entitlements in key accounts and drives successful renewals and expansions• Delivers… Show more • Manages and provides account management to a portfolio of 100+ high profile business clients• Develops meaningful relationships with customers to achieve their goals with Sketch• Provides product trainings and demonstrations showcasing the Sketch application• Onboards clients setting them up for success• Maintains and fosters relationship by providing ongoing support• Monitors entitlements in key accounts and drives successful renewals and expansions• Delivers actionable and candid feedback from customers to our design and development teams Show less

Buenos Aires, Argentina - Fully Remote

• Lead an international team of technical and customer support advisors• Recruited, screened, interviewed and managed the hiring processes for the support team• Handled all tasks for onboarding, new hire orientation, and exit interviews.• Defined, implemented and tracked KPIs with a focus on creating quality experiences and improving efficiency• Wrote internal and external training manuals, support articles, and tutorial videos• Delivered feedback and bug reports from… Show more • Lead an international team of technical and customer support advisors• Recruited, screened, interviewed and managed the hiring processes for the support team• Handled all tasks for onboarding, new hire orientation, and exit interviews.• Defined, implemented and tracked KPIs with a focus on creating quality experiences and improving efficiency• Wrote internal and external training manuals, support articles, and tutorial videos• Delivered feedback and bug reports from customers to our design and development teams• Oversaw improvement rollouts in user experience to increase customer success and operational efficiency Show less

Seattle, Washington, United States

Spearheaded Interior Design firm in its operations, including implementation management, and optimization of all systems and processes. Oversaw departments ranging from finance, procurement, human resources, and recruitment, to policy, technical support, office management, and project management.

Seattle, Washington, United States

Provided Tier 2 senior-level technical support to both junior staff and customers, resolving issues through elevated telephone and chat based technical support for iOS, iTunes, iCloud, applications, and hardware.

New York, New York, United States

Assisted customers with selection and setup of new devices and applications. Sold $100K-$1M in products per week by applying product knowledge to customer service and support. Organized and hosted workshops and one-to-one trainings to educate public about products and services. Provided in-person technical support for basic troubleshooting before referring to Genius Bar

New York, New York, United States

• Open and closed store; Prepared cash tills and made daily bank deposits• Created and managed weekly schedules for store staff• Hired, trained, and mentored new employees• Inventory management, including receiving, sorting, and pricing new acquisitions of new and used record inventory, ensuring accurate records of stock levels and timely restocking.• Managed e-com website, processed and shipped online orders• Booked in-store musical performances

Chicago, Illinois, United States

Oversaw day to day operations, processed check requests, administered budgets, human resources, onboarding, payroll, policies and procedures, data management, and technical support. Supervised 6-person administrative and facilities team that provided support, mentorship, and performance reviews. Served as Acting Center Director for 6 months during leave of absence, and conducted monthly strategic planning board meetings.

Chicago, Illinois, United States