Justin Mckeon Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

- Assists with the operation of each flight by routinely prechecking safety equipment, assisting Passengers with baggage during boarding, and catering to each Passenger’s needs throughout inflight service.- Ensures the safety and comfort of each and every Passenger onboard our flights through Alertness, Problem Solving skills, and overall Guest Service.

Disney’s Magic Kingdom

• Demonstrated strong Guest Service skills, including Guest Recovery and Conflict Resolution, in partnership with various other lines of business
• Provided exemplary Guest Service to Guests of all ages, creating Magical Moments as “first point of contact” on Main Street, USA
• Contributed to a team in achieving positive Guest Satisfaction Reports by providing Courteous and Efficient service to our Guests while also keeping Safety and Show a high priority
• Provided training of upwards of 75 new Cast Members each semester on the Four Keys Basics, various Disney technology, cash handling, and location specific specialty tasks, such as: hat sewing, watch sizing, and cotton.
• Assisted Guests in various ways with the use of overall Walt Disney World knowledge, such as: Park Knowledge, FastPass+, and Memory Maker, as well as various Disney technology, such as: My Disney Experience, Shop.

Disney’s Hollywood Studios

Temporary Assignment. Ended early due to COVID-19.- Partnered with the Park Arrival Team in ensuring our Guests have a seamless entry into Disney’s Hollywood Studios and assist in troubleshooting ticket media with the use of various software.- Provided exemplary Guest Service by responding to various Guest opportunities and ensuring appropriate recovery as.

Disney’s Yacht & Beach Club Resort

- Provided prompt and friendly service to each Guest and assist with various Front Desk duties such as, but not limited to: check in/out procedures, ticket sales, dining reservations, and overall questions pertaining to the Walt Disney World Resort- Contributed to a team in achieving Excellent Guest Satisfaction Reports by ensuring our Guests are held to.

Windermere, FL

• Assisted Customers in various ways with the use of product and store knowledge and completed each transaction in an efficient, friendly manner
• Contributed to a team in raising funds for upwards of 30,000 meals for Food for Sharing through various suggestive upselling techniques catered individually for each Customer
• Recognized for excellent service in exceeding expectations by providing individual Customer needs throughout their shopping visit

Disney's Magic Kingdom

• Experienced working in a fast-paced, multi-tasked environment while aspiring to absolute Guest satisfaction through attentiveness and time management
• Proficient in Matra and Point-of-Sale Systems
• Actively performed various Magical Moments for our Guests celebrating a variety of different occasions, all while remaining in character with the theme of the land
• Ensuring Guest and Cast safety through maintaining Food Safety Guidelines
• Contributed to a team by efficiently performing and achieving Quality Service for Guests averaging a minimum of $40,000 in sales per day