Justin Mecham Email & Phone Number

Salt Lake City, UT, US

Years back, I set out with a simple mission: build something that lasts, something that matters. Along the way, I built and sold four companies:3 at 7 figures and1 at 8 figures. Each one taught me something new about resilience, creativity, and what it really takes to succeed.Now, after those businesses and 20+ years in executive roles, I’m here to help.

New York, NY, US

Oversaw 500+ team members across Operations, Sales, Customer Experience, Customer Service, and more for a $1B multi-brand retail company.Key accomplishments included:Launched 5 new sales channels, generating over $30M in new annual sales per year.Boosted average order value by 15.8%, conversion rates by 18.2%, and items per transaction by 19.6%.Introduced.

Westlake Village, CA, US

Oversaw 500+ team members across Sales, Customer Service, Marketing, Operations, and more for a $4B multi-brand retail company. Key accomplishments:Launched 4 new sales channels generating $110M+ in new annual sales.Introduced AI/Tools/Automation that reduced contacts by 75%.Cut attrition by 70%, saving $2M+ in payroll, and increased employee and customer.

Paris, Île-de-France, FR

• In just 1 year managed to identify and execute major improvements in Customer Experience and sales for 12 companies that resulted in solutions worth $98 Million in new Revenue – B2C and B2B.
• Key member of Executive Committee that evaluates, recommends, and implements best Customer Experience and Sales Solutions whether voice, chat, email, or digital. Created “Program Assessment” process that deep-dives.
• Worked with clients such as: Amazon, FedEx, Home Depot, eBay, Alibaba.
• Have charge over developing and mentoring staff in center operations, solutions, and business development.

Paris, Île-de-France, FR

• Full service Customer Experience, Sales, Contact Center, and Marketing company. Company was an excellent “Profit Center” and “Customer Satisfaction Builder” for these clients by having excellent results in: customer.
• In charge of all operations, finance, accounting, IT, HR, reporting
• Included Domestic and International projects; B2C and B2B. Clients included HP, BlackBerry, QuinStreet, AT&T, Emulex, Zulily, Verizon, LendingTree, Houzz, and Overstock.com.
• Greatly decreased client’s costs while increasing client’s revenue anywhere from 5% to 250% within 3-6 months and maintained a 95% client retention rate. Several clients had us build them a new customer experience.

Paris, Île-de-France, FR

• Had complete charge of budgeting, forecasting, and analyzing $7 billion international company.
• Analyzed all financials and operations to ensure greatest profitability and ROI. Completed financial statement consolidation, cost analysis, Capex planning, and detailing/presenting actual versus budgeted results to.
• Successfully prepared financial statements (including consolidated & foreign entities). Resolved penalties/issues and identified credits due to the company saving the company over $12 million.

Founder of successful B2B SaaS Business. Business was acquired.

Founder of successful Home Decor eCommerce startup. Business was acquired.

E-commerce compression gear company - grew to 7 figures within a year. Business was acquired.

Jacksonville, Florida, US

• Prepared financial statements/reports, had lead role in budget creation and implementation and month-end and year-end closings.

Master Of Business Administration (Mba)

Leadership, Personal Development, Emotional Intelligence, Psychology Certifications

Leadership, Personal Development, Emotional Intelligence, Psychology Certifications

Leadership, Personal Development, Emotional Intelligence, Psychology Certifications

Bachelor Of Science (Bs), Accounting