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Founder And CeoEarn With CreatylSalt Lake City, Ut, Us -
Founder & CeoJustin Mecham Jun 2023 - PresentYears back, I set out with a simple mission: build something that lasts, something that matters. Along the way, I built and sold four companies:3 at 7 figures and1 at 8 figures. Each one taught me something new about resilience, creativity, and what it really takes to succeed.Now, after those businesses and 20+ years in executive roles, I’m here to help others create their own successes. Here's how I will help you:✅ LinkedIn Growth:I expertly help brands—personal and business—find their voice and grow in a crowded space. Because attention is everything.✅ Starting & Scaling Businesses:Whether you're at day one or year ten, I’ve been there. I know the twists, turns, and strategies that make growth happen.✅ Increasing Sales:Channels, better touchpoints, higher results. I know what it takes to turn sales into a real driver of growth.✅ Building Positive CulturesI believe in respect and trust, creating teams that want to stay. High retention, low turnover—it’s about building a place people love.✅ Streamlining Operations:Efficiency is key. I simplify processes to cut costs, reduce friction, and increase productivity.✅ Elevating Customer Experience:Great service is more than a transaction; it’s about listening and making sure customers feel valued. I turn service into loyalty.✅ Developing Leadership:Leaders aren’t just born—they’re built. I guide people to inspire, communicate clearly, and lead teams with impact.If you're looking for someone who’s walked the path and knows both the vision and the way forward, let’s connect. I’ve been down this road many times, and I’d be honored to help you succeed on yours. -
Vice President Of Operations & Customer ExperienceAdorama Apr 2021 - Oct 2024New York, Ny, UsOversaw 500+ team members across Operations, Sales, Customer Experience, Customer Service, and more for a $1B multi-brand retail company.Key accomplishments included:Launched 5 new sales channels, generating over $30M in new annual sales per year.Boosted average order value by 15.8%, conversion rates by 18.2%, and items per transaction by 19.6%.Introduced Net Promoter Score and increased NPS by 35 points and customer satisfaction by 19 points.Opened two new warehouses handling 100% of orders, increasing fulfillment by 27% and reducing costs by 18%.Reduced operating costs by $2M+ monthly.Established an in-house service team, repairing thousands of products monthly at 70% profit margins.Implemented new AI/Tools, CRM, telephony, chat, and messaging systems, boosting efficiency. -
Vice President, Operations & Contact CentersGuitar Center Jul 2017 - Mar 2021Westlake Village, Ca, UsOversaw 500+ team members across Sales, Customer Service, Marketing, Operations, and more for a $4B multi-brand retail company. Key accomplishments:Launched 4 new sales channels generating $110M+ in new annual sales.Introduced AI/Tools/Automation that reduced contacts by 75%.Cut attrition by 70%, saving $2M+ in payroll, and increased employee and customer satisfaction.Lowered ecommerce fraud by 21%, saving $4M annually.Implemented new CRM, telephony, chat, and messaging systems, boosting efficiency.Customer Satisfaction: Raised customer support ratings from 2.8 to 4.9 stars. -
Vice President, Customer Experience StrategyTeleperformance Aug 2016 - Jul 2017Paris, Île-De-France, Fr• In just 1 year managed to identify and execute major improvements in Customer Experience and sales for 12 companies that resulted in solutions worth $98 Million in new Revenue – B2C and B2B.• Key member of Executive Committee that evaluates, recommends, and implements best Customer Experience and Sales Solutions whether voice, chat, email, or digital. Created “Program Assessment” process that deep-dives, evaluates, and then recommends to businesses on how to best utilize their customer experience, contact centers, and operations or add an entirely new operation/processes to greatly increase customer satisfaction and revenue. • Worked with clients such as: Amazon, FedEx, Home Depot, eBay, Alibaba. • Have charge over developing and mentoring staff in center operations, solutions, and business development. -
Ceo & Founder (Company Was Acquired)Teleperformance Jan 2009 - Aug 2016Paris, Île-De-France, Fr• Full service Customer Experience, Sales, Contact Center, and Marketing company. Company was an excellent “Profit Center” and “Customer Satisfaction Builder” for these clients by having excellent results in: customer experience and event planning, inbound/outbound sales, digital sales/marketing, phone/chat/email sales and support.• In charge of all operations, finance, accounting, IT, HR, reporting• Included Domestic and International projects; B2C and B2B. Clients included HP, BlackBerry, QuinStreet, AT&T, Emulex, Zulily, Verizon, LendingTree, Houzz, and Overstock.com. • Greatly decreased client’s costs while increasing client’s revenue anywhere from 5% to 250% within 3-6 months and maintained a 95% client retention rate. Several clients had us build them a new customer experience operation and contact center operation. -
Director Of Financial Planning And AnalysisTeleperformance May 2004 - Jan 2009Paris, Île-De-France, Fr• Had complete charge of budgeting, forecasting, and analyzing $7 billion international company. • Analyzed all financials and operations to ensure greatest profitability and ROI. Completed financial statement consolidation, cost analysis, Capex planning, and detailing/presenting actual versus budgeted results to management. Implemented new budgeting and financial processes and procedures. These duties were Domestic & International and included overseeing employees in other countries and locations.• Successfully prepared financial statements (including consolidated & foreign entities). Resolved penalties/issues and identified credits due to the company saving the company over $12 million. -
Founder & Ceo (Company Was Acquired)Saas Company Oct 2015 - Jul 2016Founder of successful B2B SaaS Business. Business was acquired.
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Founder & Ceo (Company Was Acquired)Home Decor E-Commerce Company Jan 2015 - Mar 2016Founder of successful Home Decor eCommerce startup. Business was acquired.
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Founder & Ceo (Company Was Acquired)Compression Gear E-Commerce Company Apr 2013 - Aug 2014E-commerce compression gear company - grew to 7 figures within a year. Business was acquired.
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Manager Of Financial Planning And AnalysisSelect Portfolio Servicing Apr 2001 - May 2004Jacksonville, Florida, Us• Prepared financial statements/reports, had lead role in budget creation and implementation and month-end and year-end closings.
Justin Mecham Skills
Justin Mecham Education Details
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Utah State UniversityMaster Of Business Administration (Mba) -
Harvard UniversityPsychology Certifications -
Stanford UniversityPsychology Certifications -
Yale UniversityPsychology Certifications -
Weber State UniversityAccounting
Frequently Asked Questions about Justin Mecham
What company does Justin Mecham work for?
Justin Mecham works for Earn With Creatyl
What is Justin Mecham's role at the current company?
Justin Mecham's current role is Founder and CEO.
What is Justin Mecham's email address?
Justin Mecham's email address is ju****@****end.com
What is Justin Mecham's direct phone number?
Justin Mecham's direct phone number is +132387*****
What schools did Justin Mecham attend?
Justin Mecham attended Utah State University, Harvard University, Stanford University, Yale University, Weber State University.
What skills is Justin Mecham known for?
Justin Mecham has skills like Digital Marketing, Lead Generation, Loyalty Programs, Online Advertising, Email Marketing, Customer Loyalty, Digital Media, Marketing Management, Business Development, Sales Management, Marketing, Brand Loyalty.
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