Justin Merck Email & Phone Number

Frankfurt, Hesse, Germany

Develop and create regular reports on the performance and service quality of services Identifying and analyzing disruptions and problems in the area of performance and service quality and ensuring countermeasuresAnalyzing the planned changes and regular Reports on the degree of implementation Carrying out customer visits to identify needs and problems, among other thingsEnsuring customer satisfaction by managing the relevant specialist departmentsAnalyzing and subsequently optimizing customer processes to increase customer satisfaction

Frankfurt, Hesse, Germany

• Resource planning (Backfill request/management), time schedules, and task assignments. • Team training and new hires. • Managing and coordinating onsite and virtual executive support for high-profile meetings. • Setting operational KPIs. • Incident Management – working with stakeholders and SDM to effectively manage incidents and help to develop effective IM processes, aiding improved services.

Hessen, Deutschland

Frankfurt, Hessen, Deutschland

Assistance in setting up and dismantling the technical equipment for events; this includes Audio, Video, Rigging, Lighting technologies• Coordination of staff deployment• Supervision of conferences with constant customer contact• Assistance in planning European-wide conferences and events

Ausbildung, Fachkraft Für Veranstaltungstechnik

International Baccalaureate (Ib)