Senior Manager, Program Management, National Healthcare Technology Management (HTM), Strategy & Business OperationsElevated health care technology management from a regional business function into a national shared service supporting all Kaiser Permanente operating markets' capital medical equipment planning and biomedical engineering needs. Managed 3 of 7 core portfolios within the function. Implemented a strategic communications program and consultancy from the ground up, providing critical communications to ~600 geographically dispersed employees. Launched a successful departmental rebranding with nationwide reach. Directed transformation strategy and operationalized the shared service; advancing completion from 51% at hire to 92% within the first year from hire. Established the Service Contracts Management team supporting all KP markets; leading a team of 4 consultants and managed an equipment service contracting portfolio valued at $350+MM with $98MM annual spend. Received the department’s inaugural innovation award for driving solutions and improving client satisfaction in 2022.

Interim Communications Manager, Human Resources, Equity, Inclusion & DiversityVolunteered to lead equity, inclusion and diversity (EID) communication initiatives during a period of significant societal focus on the racial inequalities and social injustices faced by the underrepresented and marginalized. Prepared speeches for high visiblity EID engagements on behalf of the regional president/CEO, COO, and executive medical director of the Mid-Atlantic States.

Communications Consultant V, Employer Services, Benefit Administration & Provider ExperienceServed as chief editor and expert-level executive communications consultant leading the strategic communications program and internal and external communications planning and production needs of 110 internal clients spanning across 3 departments in the Consumer Experience & Health Plan Service division. Led network contracted provider communications during the COVID-19 pandemic to maintain ongoing awareness of Kaiser Permanente's evolving benefit, treatment and payment policy changes in accordance with evolving local, state and federal regulations. No team due to post-pandemic organizational restructuring.

Communications Manager, Employer Services, Benefit Administration & Provider ExperienceLed the strategic communications program and team supporting multiple departments in the Consumer Experience & Health Plan Service division. Served as chief editor and leader of the communications team serving the internal and external communications planning and production needs of 130 internal clients across 3 departments. Integrated a communications team vision and value proposition and deployed a new strategic vision, repurposing the team's core function within the department. Implemented a strategic consulting partnership program to provide informed, targeted, workflow-based communications support with a single point-of-contact on the team, putting the team at the forefront of communications providing expert guidance, and reducing reliance on after-the-fact editing services by >90%. Internalized network contracted provider communications, reducing annual production and distribution costs by 66%, and eliminating reliance on external vendors.

Interim Communications Manager, Appeals & GrievancesImproved customer and regulatory agency communications while decreasing escalations and repetitive regulatory inquiries on complaints and grievances filed against Kaiser Permanente's Health Plan. Trained appeals and grievance staff to integrate storytelling strategies into responses to regulatory inquiries, via individualized consultation to 30+ specialists, and monthly departmental training sessions. Combined, these efforts helped representatives to communicate with the principles of accuracy, brevity and clarity, while clearly communicating the member care continuum in which an alleged adverse event led to the filing of a formal complaint.

Senior Communications Consultant, Benefit AdministrationStrengthened how Kaiser Permanente communicates benefits to current and prospective members through end-to-end rebranding, reformatting and rewriting of all 12 available commercial D.C., Maryland and Virginia health plans, ensuring consumer-friendly positioning. Consolidated form filings by 46% and reduced associated operational spend for the individual market by 37% and the small employer group market by 22% in 2017. Launched a departmental communications program, writing and distributing all leadership communications and employee announcements.

Specialized in business development, marketing communications, social media content writing and engagement strategies for small business clients, including Washington, D.C.-based Dynamic Meditation and the Washington, D.C. service area of Breakthrough M2 Weight Loss & Wellness.

Corporate Relations Manager, Reputation Leadership & CommunicationsImproved perceptions of Allstate's iconic brand by managing the company's thought-leading, multi-stakeholder corporate reputation research program and associated communications, achieving a record-high reputation score among 4 of 7 key stakeholder groups in 2014 while launching the first international studies in 3 countries (Canada, Northern Ireland and India). Employed quantitative and qualitative research methods to gain specific, measurable insights, analyzed the results and interpreted the underlying story to develop strategic recommendations for the business; then communicated relevant insights, influenced executives, managers and employees across the company to keep reputation at the forefront of business decision-making, take prompt action on findings, meet stakeholder expectations, enhance reputation and reduce corporate risk.Reason for Leaving Company: Voluntary East Coast RelocationCompany service: January 16, 2006 - May 29, 2015 (9 years; 5 months)

Corporate Relations Associate Manager, Enterprise Communications - Social Media & Culture Change Spearheaded the business implementation of an internal social collaboration platform. Achieved more than $1MM in annual social collaboration platform licensing cost savings. Created a more seamless employee online work experience by implementing a platform that integrated with existing software/systems employees used to conduct their work. Managed the project's vendor relationship and the cross-functional implementation relationship with Allstate’s technology organization. Retained all responsibilities of Corporate Relations Lead Consultant.

Corporate Relations Lead Consultant, Enterprise Communications - Social Media & Culture ChangeDeveloped an enterprise-wide internal social collaboration engagement strategy to improve employee advocacy, collaboration, communication and ideation. Championed support for, then revitalized a marginalized internal social media platform — the only corporate communication medium that allowed for collaboration and multi-directional dialogue. Advocated for the use of social media technology for business purposes, overcoming the cultural stigma that it is leisure-oriented, leading to the development of more than 600 employee-managed communities, representing >150% community growth with tens of thousands of active monthly users. Served as lead community manager of the platform across the U.S., Canada, Northern Ireland and India. Managed Allstate's Social Media Policy and monitored the platform for employee adherence to Allstate's Code of Ethics and associated HR policies. Drafted and published C-Suite and corporate communications on the platform, including writing and posting on behalf of the Chairman & Chief Executive Officer.

Ethics Communication Consultant, Corporate Legal, Enterprise Business Conduct Fostered Allstate’s movement toward a values- and principles-based culture as the communications lead for corporate governance — ethics, regulatory compliance, privacy and corporate security. Received The Allstate Corporation’s Chairman's Vision Award — the organization's most prestigious employee award — for creating Allstate’s first web-enabled, publicly accessible, values- and principles-based Code of Ethics. Implemented comprehensive annual communication plans to engage employees and raise awareness of ethical considerations, then drafted all associated communications. (These communications were noted by Ethisphere Institute as the top factor in Allstate earning Compliance Leader Verification in 2011). Modernized internal ethics and compliance communications through discreet internal blogging about employee violations of company policies to provide real examples of unethical behavior to other employees to enhance learning. Provided executive communications support to the chief ethics, compliance and privacy officer. Planned and administered all activities, including large-scale events, related to Corporate Compliance & Ethics Week each year. Supported the development of HR policy and wrote the company's first External Board Service Policy for executive officers.

Participated in a highly-selective, full-time experiential learning and leadership development program for high potential employees, consisting of three eight-month rotational assignments. From more than 1,000 applicants, 41 participants were selected. Rotation #3Corporate Relations Lead Consultant, Reputation Leadership & Communications | Nov. 2009 - Jun. 2010Led internal communications and key metric reporting during the early grassroots development of a network of volunteer employee ambassadors, which rapidly developed into the company's most successful employee advocacy effort: The Allstate Ambassador Program.Rotation #2Senior Unit Supervisor, Risk Management Business Center | Mar. 2009 - Oct. 2009Led a team of nonexempt frontline underwriting associates to develop a collaborative work environment. Empowered the team to identify and resolve issues with minimal process adherence oversight by management. Oversaw team member performance and resolved significant employee performance issues through goal-setting and motivational strategies, ultimately preserving the jobs of several employees at risk of termination, while strengthening their performance. Implemented a departmental recognition program.Rotation #1:Regulatory Compliance Manager, Enterprise Business Conduct | Jul. 2008 - Feb. 2009Contributed to a cross-functional team that gathered requirements, conducted user acceptance testing, and deployed Allstate's first companywide regulatory compliance project management system, then developed and delivered post-implementation user training.

Subrogation Service Representative | Apr. 2007 - Jun 2008Evaluated and resolved all automobile, casualty, marine and property subrogation referrals across 5 states and the federal district (PA, MD, DE, VA, WV and Washington, D.C.), exhibiting extensive knowledge of property, automobile, and maritime liability laws. Negotiated complex settlements and advanced unresolved claims to arbitration, litigation, or collections, when necessary. Received the Claims division's top award for surpassing all recovery goals in 2007. Surpassed the region's first party personal injury recovery goal for the first time in more than 10 years. Achieved a record-setting regional property recovery of $311K on a residential fire loss resulting from a defective, out-of-warranty appliance.Claims Representative | Jan. 2006 - Mar. 2007Handled first-party auto and clear liability property damage claims from inception through resolution, consistently surpassing claim handling and customer service goals. Received the Claims division's Excellence Award for superior customer service, use of cost-conscious vehicle appraisal methods, and low rental car utilization through effective management of automobile repair cycle time.

Managed daily restaurant service, facility and financial operations. Performed daily financial reconciliation and close for all sale types.

Published a comprehensive book for current and prospective students of the University of Maine through a postgraduate internship at College Prowler (now Niche.com).