Get to know meI enjoy everything outdoors. Living at the beach in San Diego is something that is a little bit of a dream come true. I enjoy as many of the sunny days golfing, off shore tuna fishing and bike riding as I can fit in. Maintaining a good work hard / play hard balance has been challenging but key to keeping the stress levels down. :)Career ProfileMy goal is to contribute to a company or organization where my 25 + years of extensive customer & technical support experience will provide value. I strive to mentor, learn and implement of new technologies where applicableI am customer and finance focused, and always have maintained an elevated level of support. I support multiple North American offices from San Diego.ManagementHold Regular 1:1 meetings with direct reports to build trust and learn what drives them to come to work everyday.Team Meetings to gather support for ongoing company initiatives, review reports/metrics, and also find area's improvements can be made.Yearly performance reviewsCareer development plansEmployee recognition/rewards/promotionsSpecialtiesCRM's - Salesforce, Altiris, Remedy Remedyforce Heat Service DeskTelephony - Nortel, Meridian, Cisco, CME, AvayaDesktop Printer/copiers Security camerasNetwork monitoring - SolarWinds, OpenManage, MRTG, InsightManager, HP OpenviewOperating Systems- Windows, Linux, Unix, RedHat, Ubuntu, CentOs, VMwareESXiMessaging - Exchange 2010, Lotus NotesWeb Dev/CMS - Tomcat, JBOSS, IIS, Joomla, Dreamweaver, Flash, Shockwave, DrupalAlarms systems Fire-suppression, Power redundancy and conditioning Training - New employee’s policies software tutorials videos CBT'sENG Tools - Modelsim, Clearcase, Git, SVN, Jenkins, ADS, Real Intent, Questa, Xilinx, Matlab, Modelithics, SynplicityDisaster recovery & business continuity NetBackup, BackupExec, EPDM for EMC