Justin Miles Email & Phone Number

New Glasgow, Ns, Ca

Halifax, Nova Scotia, Ca

Information Security Officer, Threat ManagementInvestigating any and all threats to Dalhousie University from the perspective of Cybersecurity.

- Established and managed a dynamic tech enterprise, specializing in custom computing solutions and expert consultations, delivering unmatched customer satisfaction.- Dedicated to providing tailored technology products and superior customer service experiences.- Spearheaded the growth of the business, delivering cutting-edge computing solutions and unmatched customer satisfaction for over two decades.

Guelph, Ontario, Ca

- Strengthened client relationships through strategic cybersecurity initiatives, enhancing overall satisfaction levels.- Led the planning and execution of innovative IT security projects for multiple clients, ensuring comprehensive protection against emerging threats.- Introduced a suite of new cybersecurity products tailored to meet evolving client needs, driving business expansion and success.- Enhanced help desk operations through strategic efficiency enhancements, bolstering support services and significantly boosting overall performance.- Masterminded seamless onboarding procedures for a multitude of new clients, guaranteeing flawless transitions and maximizing satisfaction levels.- Guided and mentored junior IT team members, fostering their professional growth and contributing to a cohesive, high-performing team environment.

Guelph, Ontario, Ca

- Implemented a comprehensive reorganization of the Help Desk, optimizing ticket management, customer/vendor interactions, and documentation processes to enhance efficiency and service quality.- Conducted initial assessments for large Sabre customers in cybersecurity, leveraging expertise to identify vulnerabilities and develop tailored security strategies.- Participated in security exercises with customers, strengthening incident response capabilities.- Provided valuable cybersecurity insights and leadership guidance to Sabre Limited's operations.- Demonstrated expertise in documentation management, ensuring accuracy, accessibility, and compliance with industry standards and regulatory requirements.- Streamlined ticket flow processes, improving responsiveness and resolution times to enhance overall customer satisfaction and support effectiveness.

Stratford, Ontario, Ca

- Spearheaded comprehensive cybersecurity assessments, ensuring thorough evaluations and strategic recommendations to enhance clients' security postures.- Provided expert guidance in developing and implementing IT security policies, procedures, and processes, ensuring adherence to industry best practices and regulatory requirements.- Played a pivotal role as a Senior Security Advisor in conducting Cybersecurity Tabletop exercises, simulating real-world scenarios to assess and improve incident response preparedness.- Contributed as a key member of the SECURITY Products team, collaborating to innovate and develop cutting-edge solutions to address evolving cyber threats.- Led the creation of IT security promotional materials, effectively communicating the value proposition of security offerings to clients and stakeholders. Actively participated in the development of new lines of IT security materials for training, sales, and - development, enabling comprehensive support for clients and driving business growth.

Antigonish, Ns, Ca

- Led the implementation of multifactor authentication, significantly enhancing security measures and fortifying the protection of sensitive data from unauthorized access.- Directed key initiatives in network redesign, meticulously optimizing infrastructure to meet evolving cybersecurity requirements and industry standards.- Planned and executed a comprehensive desktop endpoint deployment project, ensuring seamless integration and implementing advanced security protocols for enhanced protection.- Fostered collaboration with Canadian post-secondary institutions to coordinate log collection and analysis, facilitating a collective effort to strengthen defenses against emerging cyber threats.- Initiated the establishment of a change control board and process, improving transparency and accountability in IT operations.- Managed day-to-day operations of the Vulnerability Management Program (Qualys), proactively identifying and addressing potential security vulnerabilities to effectively mitigate risks.

- Led the comprehensive deployment of multifactor authentication across Sobeys and subsidiaries, significantly enhancing enterprise-wide security measures.- Cultivated strategic partnerships with vendor SOC, amplifying threat intelligence and response capabilities.- Orchestrated the management of SIEM solutions, enhancing real-time threat detection and incident response efficiency.- Championed internal knowledge sharing through the creation of comprehensive Knowledgebase articles, empowering staff with crucial security insights.- Mentored junior IT Security Admin team, fostering skill development and promoting a culture of excellence.- Conducted rigorous vulnerability testing on internal systems, proactively addressing potential security risks to safeguard organizational assets.

- Led audits of Newfoundland Health Systems for compliance, collaborating with internal and external stakeholders to investigate and address findings effectively.- Played a pivotal role in establishing an Auditing Platform within NLCHI, ensuring streamlined compliance evaluations.- Contributed to the creation of documents and corporate auditing structures, enhancing transparency.- Spearheaded monthly Audit Cycle processes, optimizing compliance monitoring efficiency.- Championed interdepartmental auditing efforts, fostering collaboration and alignment across diverse organizational functions.- Played a key role in driving adherence to regulatory standards and best practices within the healthcare sector.

Doha, Qa

- Led campus-wide security operations at College of North Atlantic Qatar (CNA-Q), pioneering 2-factor authentication and directing enterprise-wide deployments.- Established and chaired the Software Approval Board, driving efficient deployment and ensuring compliance with policies.- Developed comprehensive training materials for SANs and orchestrated Security Awareness Week and Training Sessions, fostering a culture of vigilance.- Cultivated interdepartmental collaboration through technology training programs, promoting synergy across teams.- Conducted regular internal audits, leveraging advanced PowerShell scripting and NTFS permissions management to fortify security posture and mitigate vulnerabilities.- Orchestrated meticulous plans for mobile device usage, maximizing system security measures and safeguarding critical organizational assets with precision.

Saint John, Nb, Ca

- Spearheaded comprehensive system implementations, upgrades, and enhancements, underscoring technical acumen and leadership prowess at JD Irving, Ltd/Itd.- Established unparalleled Subject Matter Expertise (SME) as Mobile Device Management Administrator, guaranteeing peak functionality across iOS, Android, BlackBerry, and Windows phones.- Architected a robust wireless infrastructure for mobile devices, elevating connectivity and operational efficiency organization-wide to unprecedented levels.- Executed meticulous security analyses of mobility networks, employing a keen eye for detail to identify and neutralize potential vulnerabilities with precision.- Harnessed the power of PowerShell scripting for seamless automation and complex queries, revolutionizing processes and enhancing overall system performance exponentially.- Orchestrated the seamless upgrade of a vast domain from IE6 to IE8, impacting over 10,000 workstations, and ensuring alignment with contemporary web standards.

Waterloo, Ontario, Ca

- Provided integral support on the server team for Research In Motion (RIM) / BlackBerry, aiding government, military, and Fortune 500 clients.- Conducted training on email platforms and network infrastructures, facilitating efficient technology adoption.- Traveled extensively to conduct training sessions, ensuring seamless adoption of new technologies across multiple locations.- Served as a dedicated member of the SEED Team, guiding and mentoring new hires to cultivate a culture of continuous learning and development within the organization.- Recognized expert in BlackBerry Enterprise Server support, with proficiency in SQL management, PowerShell scripting, and NTFS permissions. Provided troubleshooting for Microsoft Exchange versions 2003 to 2010

Information Security Systems, Information Technology

B.Phil