Justin M. Mendelson Email & Phone Number

Atlanta Metropolitan Area

In this capacity, I lead operational initiatives to drive revenue, growth, and customer satisfaction across business-to-business engagements, continuous improvement efforts, and claims and call centers in the US and Canada. I direct strategic and tactical operations, ensuring alignment with corporate objectives and the approved Annual Operating Plan. I manage a comprehensive workforce, training, vendor relationships, and performance metrics to enhance operational efficiency and service delivery.

United States

Within this organization, I oversaw General Liability, Auto Liability, Product Liability, and Workers Compensation lines by managing local claims operations leaders, Third Party Administrators, and outside panel counsel. I directed strategic initiatives for the Claims operation, enhancing company-wide risk management practices. I analyzed, recommended, and implemented claims management processes to reduce total cost of risk, safeguard assets, and preserve earnings and brand equity. Additionally, I supervised claims oversight and management, encompassing Workers' Compensation, auto liability, general liability, and third-party property damage.

United States

While serving this role, I delivered expert oversight to the specialty auto claims field operations division, managing over 1,400 full-time employees. I coordinated with all business lines including product, underwriting, marketing, and IT to meet business goals in a cost-effective manner. I communicated with other top line claim executive business leaders to establish assessment metrics and measurement techniques. Additionally, I managed the Specialty Department's P&L with direct responsibility for loss cost containment and expenses.

United States

During this time, I supervised all aspects of managing general agent (MGA)/third-party administrator (TPA) operations, covering Material Damage, Total Loss, Subrogation, SIU, as well as Training and Claims Compliance departments. I ensured adherence to departmental contractual, regulatory, and corporate requirements. Additionally, I managed cross-organizational project leadership and formulated new organizational policies.

United States

I guided managers and claims adjusting staff in administering both litigated and non-litigated auto casualty claims. I ensured strict compliance with state laws, company policies, and operational guidelines while reviewing casualty claims. I maintained the adherence of the Claims Department to licensing and Department of Insurance regulations. Additionally, I managed the performance of all contracted litigation vendors.

Atlanta, Georgia, United States

During my tenure, I served as a key member of the Atlanta Claims Center Executive Management Team, leading managers within the auto, commercial, and homeowner's liability lines for Alabama and Georgia. I offered insights and recommendations for the creation of claim management strategies, working closely with field product line managers and home office product leadership. Additionally, I collaborated with business partners to ensure a comprehensive understanding of claim strategies aligned with business plans.

New Mexico, United States

Acted as key member of multiple corporate planning committees to develop strategic plans that set the direction for the company’s future growth. Managed all aspects of property and casualty claims organization for the state