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Justin Moore is Chief of Staff to the CEO at FactSet (NYSE, NASDAQ: FDS), an S&P 500 financial technology, data and software company. In this role, he collaborates with FactSet’s Executive Leadership Team and drives cross-functional strategic initiatives in areas including Board of Directors reporting, external engagement (with clients, partners and investors), organizational goals and metrics, internal communications, and talent and culture. He is also an ex officio member of the firm’s Operating Committee.Justin started at FactSet in 2014 and spent several years in Client Solutions, managing service, support and success teams covering some of the firm’s largest client relationships. He then did a stint in Business Operations (budget/P&L management, workforce planning, product and sales ops, data analysis, KPIs and reporting, etc.) for what is now the Dealmakers & Wealth business line before becoming Deputy Chief of Staff in 2022.Justin earned his BA in Economics from the University of Pennsylvania. He is an avid amateur chef and (slowly but surely improving) pickleball player.
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Chief Of StaffFactset Nov 2023 - PresentNorwalk, Connecticut, UsChief of Staff to the CEO. Focus on cross-functional projects and strategic initiatives, Board of Directors reporting, external engagement (clients, partners and investors), talent and culture, organizational goals and metrics, and internal/external communications. Ex officio member of the Executive Leadership Team and the firm's Operating Committee. -
Vice President, Associate Chief Of StaffFactset May 2022 - Nov 2023Norwalk, Connecticut, Us"Deputy" Chief of Staff to the CEO. First person in role. Focus on special projects and strategic initiatives, internal communications, client and partner relationships, BoD and executive-level reporting, and FactSet's people and culture.
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Vice President, Associate Director Of Operations: Research & AdvisoryFactset Apr 2021 - May 2022Norwalk, Connecticut, UsBusiness Operations for FactSet's Research & Advisory business unit, including work on budget/P&L management, KPIs, resourcing and workforce planning, product development ops, data analysis, reporting, sales ops and more.
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Vice President, Associate Director: Client SolutionsFactset Jun 2019 - Apr 2021Norwalk, Connecticut, UsI was promoted to lead our customer success team covering FactSet's Strategic Client Group for the Americas, made up of the firm's 30 largest clients across the buy side and sell side. I also launched a focused and dedicated client service program for our SP&A (corporates) business. I managed a team of 15 responsible for retaining nearly $100M of ARR and achieved ~95% revenue retention. I also spearheaded a cross-functional task force which created and scaled a globally consistent training/onboarding program for new subscribers to FactSet.
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Manager: Client SolutionsFactset Oct 2016 - Jun 2019Norwalk, Connecticut, UsI managed a team of 5 to 10 customer success consultants and a book of client accounts worth $30M+ in ARR. I built and developed relationships with group heads, influencers and C-level client contacts to drive engagement and revenue retention. I developed a mentorship program for the New York client service team to drive retention of top-performing and high-potential junior employees.
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Senior Consultant: Client SolutionsFactset Apr 2016 - Oct 2016Norwalk, Connecticut, UsI implemented FactSet for several new strategic clients across several workflows and firm types, growing our footprint on the sell side. I created a four-part new hire training program on FQL, FactSet's proprietary coding language used to query data in Excel (and elsewhere), which is now taught to every new hire globally in FactSet's client service organization.
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Consultant: Client SolutionsFactset Sep 2014 - Apr 2016Norwalk, Connecticut, UsI managed support, service and training for a book of mid-market, boutique and regional investment banks, brokers and other sell side firms. I produced a weekly memo analyzing major news stories and events in M&A, corporate activism and the capital markets which was distributed to a global audience of consultants, salespeople and product strategists.
Justin Moore Skills
Justin Moore Education Details
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University Of PennsylvaniaEconomics
Frequently Asked Questions about Justin Moore
What company does Justin Moore work for?
Justin Moore works for Factset
What is Justin Moore's role at the current company?
Justin Moore's current role is Chief of Staff @ FactSet.
What is Justin Moore's email address?
Justin Moore's email address is ju****@****ail.com
What is Justin Moore's direct phone number?
Justin Moore's direct phone number is (866) 322*****
What schools did Justin Moore attend?
Justin Moore attended University Of Pennsylvania.
What skills is Justin Moore known for?
Justin Moore has skills like Software As A Service, Microsoft Word, Project Management, Powerpoint, Microsoft Excel, Relationship Management, Analytics, Team Leadership, Factset, Customer Success.
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