Justin Ponciano R Mortera Email & Phone Number

Noble Park, Victoria, Australia

Dandenong North, Victoria, Australia

Melbourne, Australia

- Worked with internal and external clients to elicit their requirements and write documentation including business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis- Prioritized and managed multiple complex projects within time, technical and resource constraint- Helped to define the project management process, timeline and resources to be applied to the project and stick to deadlines- Kept track of developer’s tasks and delivery in Visual Studio ensuring that time is scheduled for them to complete their project tasks- Run test cases to thoroughly test development work prior to release to clients or ‘go-live’- Streamlined processes, improved products, etc.

Philippines

• Gathered and analysed data from clients, end-users, developers and project stakeholders through meetings, conferences, and interviews to produce project documents such as Current State, Requirement Specifications, System Design Specifications, and Guide to Personal Data Standard.• Supported project manager in project scheduling and monitoring, change request management, server solutions team engagement, weekly core team meetings, and monthly stakeholders meetings.• Facilitated daily SCRUM with software developers to track the project's progress and to manage project issues.• Led major project activities such as Data Migration, Training, and User Acceptance Testing activity through creating testing and training plan, test cases, and training materials.• Gathered and analysed data from subject matter experts, and lead designers to produce technical documents such as User Manual, Installation Guide, Configuration Guide, Error Messages Reference, Reports Reference, Operations Guide, and Applications Reference.

• Delivered documentation requirements on projects for company products and solutions such as mobile financial applications and payment systems.• Planned, established, developed, and reviewed documentation sets from developmental/technical specifications from hands-on use of interim products builds, research and interviews with developers and subject matter experts.• Contribute to interface designs and overall product quality through editors review.• Implemented and complied with team standards, quality goals, and improvement activities set by the senior technical writers.• Assisted in the preparation of sales and marketing materials, as well as working with Client's Services in gathering business requirements.• Coordinated with the Communications Infrastructure for the requirements specifications, and user manual of Internal Communications Engine (Information Systems).• Developed contents for the Internal Communication Engine.

Philippines

• Planned deliverables schedule and assignments of the project team members.• Communicated with offshore project stakeholders for project progress and status report and requirements gathering.• Created instructional materials, courseware, e-learning, and video tutorials for Blackboard Learning Management System and Nortel Networks Learning Content Management System.• Performed quality assurance testing and editing on instructional materials, courseware, E-learning, and video tutorials.• Gathered data with product developers and information architects offsite, designated by the technical writing project as subject matter experts for the Nortel Networks products to ensure the technical information is complete and accurate.• Created and updated technical publications for Nortel Networks telecommunication products.• Ensured that technical publications updates are in compliance with editorial style requirements identified by the client.

Graduate Diploma Of Information System, Information Technology, 5.667

Bachelor Of Science, Computer Science