Responsible for all transportation of Mitsubishi automotive part shipments inbound to four parts warehouses and outbound to Mitsubishi Motors dealerships. Develop and oversee parts logistics team responsible for carrier contract negotiations, transit lead time management, transportation policies & procedures and carrier routings. Responsible for developing and maintaining annual parts transportation budget and department G&A budget.Responsible for executing automotive part sales transactions to distributor partners in Latin America countries. Lead and manage export team responsible for documentation, invoicing, container booking, customer service, back order fulfillment and order fill rate management.

Responsible for all warehouse related functions within 150k sq. ft. PDC. Developed and maintained productivity standards, implemented Lean process improvements and standardized workflow to achieve industry leading and company KPI targets. Managed activities of work group staff of 15 warehouse associates, 2 office associates and 3 warehouse supervisors. Responsible developing and maintaining warehouse G&A budget.

Responsible for developing and implementing standardized work & TPS principles for 3PL warehouse teams to receive, sort, store, pick, pack and ship an excess of $29M in monthly sales of Lexus parts & accessories from three parts warehouses to over 70 Lexus dealers across 14 states. Oversee warehouse quality KPI’s, inbound and outbound shipments, put-away and picking LPH. Provide mentoring, training and development to 3PL team members, supervisors and managers to achieve KPI targets. Responsible for identifying quality and customer service barriers within Lexus dealership service & parts departments. Partner with dealer leadership to root cause and implement countermeasures to increase sales of OE parts & accessories at a higher quality, shorter lead-time, and lower cost.Lexus dealership parts manager liaison to Atlanta, Orlando & Dallas parts distribution centers (PDC,) leading PDC teams by providing operational & customer service training & support through the application of TPS (Toyota Production Systems), TQM (Total Quality Management), Kaizen and the Toyota Way; focusing on quality, customer and standardized work.

Responsible for managing the supply of OE parts to Toyota’s largest North American private distributor, Southeast Toyota. Monitoring ordering trends and fill rate for potential anomalies and implementing countermeasures to maintain an industry leading 95% order fill rate among other performance service levels.Responsible for all aspects of private distributor order management, forecasts, placement, upgrades, back-order reduction, reconciliation. Analyzing interpreted order data for various audiences (executive management, external customers, business partners.)

Responsible for managing escalated corporate Lexus Call Center customer cases for Lexus Western Area dealer’s. Resolved sales and service departments customer service issues by analyzing customer concerns, provide product knowledge and guidance, and negotiate appropriate actions (customer goodwill) ensuring owner satisfaction to Lexus customers' expectations.

Responsible for end to end processing of customer vehicles through service department. Included scheduling service appointment, creating vehicle repair order, dispatching and managing technician workload, communicated estimates on parts & labor, maintain CSI, manage team flag hours for four technicians.