Justin Odom Email & Phone Number

Florida, United States

San Francisco, CA, US

Delivering the Internet.

Needham, MA, US

• Leading the organization responsible for the design, delivery, and operation of Tripadvisor’s live site environment and global production infrastructure. At a high level, responsibilities include:
• On-Premise Data Centers
• Cloud Infrastructure Design, Delivery, & Connectivity including a multi-cloud relationship.
• Production Network Design (WAN & Security)
• Management of Tripadvisor’s presence on the web, including CDN relationships, network partners & peering agreements
• Software Build & Release Pipelines

Needham, MA, US

Led the SmarterTravel Technical Operations team. Responsible for SmarterTravel's production footprint in both their on-premise data centers as well as within AWS Cloud environment. The team also provided support to engineering groups across the organization. Some notable projects kicked off by the team:AWS Cloud Migration - Migrated the majority of.

Boston, MA, US

• Lead the team responsible for the design and delivery of Wayfair's Global Infrastructure footprint. Key Accomplishments:
• Built a dynamic team responsible for the design, delivery, and implementation of Wayfair’s global infrastructure.
• Oversaw the site-to-site migration of Wayfair’s primary e-commerce environment. Accomplished site transition with zero visible customer impact and no unplanned disruption to the business.
• Delivered two greenfield data center builds. Collaborated with internal teams & stakeholders to deliver a cost-effective yet scalable environment to meet the needs of the business.
• Developed and maintained key partnerships with vendors, resulting in expedited delivery of service often at a significantly lower overall cost to the business.
• Drove the implementation of modern system & asset management toolsets. Provided system configuration information across the Infrastructure teams and also provided Finance capital asset information for quarterly reports.

San Jose, CA, US

• Led a globally distributed team of 20+ engineers that was responsible for designing and delivering technical solutions within the Security Technologies Group. Delivered and maintained a technology footprint of 25+ R&D.
• Co-championed the adoption and implementation of the team’s internal cloud and system automation framework. Significantly reduced the manual intervention required from engineers while driving up efficiency of.
• Supported the integration of several acquisitions into the Cisco environment. This included updating processes, systems, and integrating team workflows with minimal disruption to overall engineer productivity.
• Worked with stakeholders to drive the standardization of tools across the business unit, including solutions for source code management, project tracking, and collaboration.
• Ensured fixed asset and ISO compliance across all sites. Worked with internal and external teams for fixed asset audits and certifications.
• Responsible for infrastructure capital review and purchasing.

San Jose, CA, US

• Responsible for troubleshooting complex issues in customer environments involving Cisco's security and remote access products. Most notably Cisco NAC, Integrated Services Engine, and Anyconnect Secure Mobility.
• Represented the business unit on critical customer accounts and escalations. This included managing customer expectations and sentiment, implementing solutions in production networks and ensuring that all the.
• Served as a subject matter expert and an escalation point for Cisco TAC on the Identity Service Engine, Network Access Control, and Anyconnect/ASA product lines.
• Enhanced the quality of ISE and Anyconnect releases by supporting internal Alpha deployments of the products. This enabled engineering to run the latest software on their laptop and mobile devices significantly.
• Recipient of Cisco’s Pioneer Award for contributions to the development of the Identity Service Engine product.

San Jose, CA, US

• Team Lead/Network Engineer focused on leading an IT service group responsible for mission critical support for business crucial applications, hosts, and services. Maintenance of the core backbone network. On-Call.
• Led a team of five system engineers that provided lab and infrastructure support for engineering 24x7x365.
• Reduced customer found defects and enhanced product stability by implementing an Alpha Unified Communication solution used across engineering leveraging the business unit’s latest products. This allowed the.
• Reduced the complexity and footprint of Cisco’s Unified Communication offering by leading the first virtualization effort on Cisco UCS-B series prototypes. Reduced an 8000 agent call center from roughly 70 physical.
• Reduced incoming support requests by over 30% by standardizing lab operations and creating a centralized support model that encouraged knowledge sharing and end user empowerment.

Worcester, Massachusetts, US

Responsible for design and administration of the ECE department's servers and services. This included Student/Staff/Faculty and project file storage, e-mail services, Active Directory domains, Unix logins, and account information. Also responsible for the upkeep of the computational servers and applications including: Matlab, Cadence, Maple, HFSS, and NS.

Mobile IT consultant role.