Justin Olanin Email & Phone Number

Bethlehem, Pa

As an operations technician in a 24/7 data center, I provided 1st level customer service in-person, on the phone, or by ticket support for the 75+ customers hosting their IT infrastructure remotely in the Bethlehem facility.

Reading, Pennsylvania Area

Associates Degree (A.A.S) in Information TechnologyAreas of study include; ⦁ Networking technologies and topology⦁ Help desk support⦁ Financial accounting⦁ eCommerce solutions⦁ Database systems; Microsoft SQL queries and administration⦁ Server administration; Windows Server 2012 & 2016⦁ HTML5 applications using Adobe Dreamweaver & Atom; HTML, CSS, jQuery

Reading, Pennsylvania Area

While working on the plant floor I ensured that the production line was running according to GMP standards and HACCP plans while assisting management in the long-term goal of developing and achieving SQF certification for the company. ⦁ Concurrently controlled food production line, raw materials & finished product inventory, and machine operators.⦁ Monitored and ensured a high level of sanitation by ensuring that SOPs, CCPs, SSOPs standards and HACCP plans where in place and followed.⦁ Provided strategic planning to the technical services team for the long-term goal of developing and achieving SQF certification for the production line.

Reading, Pennsylvania Area

As the assistant to the IT Director for the Reading branch of a global company; I managed the maintenance and security of the IT infrastructure including business and production systems, networks, firewalls, physical servers, and disaster recovery for both internal and remote users.⦁ Performed daily hands-on and remote troubleshooting to quickly resolve software issues locally and remotely.⦁ Proactively monitored network status/performance in a Sonicwall environment to perform issue investigations before downtime would occur.⦁ Provided off-hours support for both internal and remote users.⦁ Maintained an audit of software licensing and needs to ensure a cost effective budget and compliance.⦁ Supported the IT infrastructure including business and production systems, networks, firewalls, physical servers, and disaster recovery.

Leesport, Pa

As the systems administrator of a growing company with 5 remote branches in PA and MD; I effectively supported the operation of the company’s computer system and network while working with management to provide a cost-effective budget for hardware/software purchasing.⦁ Migrated an in-house internal web/Exchange server to a hosted service to reduce operating costs and improve security.⦁ Reduced travel costs for field service techs by implementing a Citrix application server to allow remote upload of a serial-port data logger remotely.⦁ Increased network reliability by reorganizing server-room network cables and implementing cable management organization. ⦁ Increased communications reliability by upgrading a POTS to a VOIP system for all 5 branches.⦁ Respond to user’s requests for new and enhanced information technology.⦁ Effectively supported 5 remote branches in PA and MD in person and remotely.

West Reading, Pa

As the information technology specialist for a small company; I designed, implement, and maintained a website for the company to give the business an online presence while maintaining the software, hardware, and network on the company’s personal computers. http://www.keystonesoftware.com/

Associate'S Degree, Computer Systems Technology

Computer Systems Technology Program, Information Technology

Activities and Societies: During this time I placed 1st in the 1999 Pennsylvania High School Computer Fair; Berks County IU for Web Page.