Justin O.
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Justin O. Email & Phone Number

Senior Manager, Customer Experience at Mazda Australia Pty Ltd
Location: Melbourne, Victoria, Australia 15 work roles 3 schools
1 work email found @daimler.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Role
Senior Manager, Customer Experience
Location
Melbourne, Victoria, Australia
Company size

Who is Justin O.? Overview

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Quick answer

Justin O. is listed as Senior Manager, Customer Experience at Mazda Australia Pty Ltd, a company with 325 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a work email signal at daimler.com and a matched LinkedIn profile for Justin O..

Justin O. previously worked as Director of Sales and Marketing (i-Motor and Dealer Drive) at Carsales.Com.Au and Head of Data Driven Pricing, Corporate and Fleet Sales, Pre-Owned Vehicles and Demo/Company Fleet at Mercedes-Benz Australia. Justin O. holds Master Of Business Administration (Mba) from Deakin University.

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Email format at Mazda Australia Pty Ltd

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*@daimler.com
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Profile bio

About Justin O.

Senior executive with strong track record in the Australian market with high profile brands such as NAB, Honda, RMIT, Deakin University, Mercedes-Benz, carsales.com.au and Mazda. Successfully lead high-performance teams to drive revenue, profit and sales objectives as well as delivering outstanding customer satisfaction across the company.Core competencies: Results-driven senior executive with substantial business experience in the automotive, banking and higher education sectors. Diverse range of roles - including sales, marketing, market research, product management, ordering, supply chain management, customer experience, strategy, project management and business transformation.

Listed skills include Market Research, Automotive, Marketing Strategy, Competitive Analysis, and 36 others.

Current workplace

Justin O.'s current company

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Mazda Australia Pty Ltd
Mazda Australia Pty Ltd
Senior Manager, Customer Experience
melbourne, victoria, australia
Website
Employees
325
AeroLeads page
15 roles

Justin O. work experience

A career timeline built from the work history available for this profile.

Senior Manager, Customer Experience

Current

Melbourne, Victoria, Australia

Sep 2024 - Present

Director Of Sales And Marketing (I-Motor And Dealer Drive)

Melbourne, Victoria, Australia

  • i-Motor is a division of carsales and is the largest provider of automotive websites in Australia, as well as digital marketing services, stock integration, retail sales platforms, software development and other.
  • Develop strategic plans to drive customer acquisition and achieve revenue targets
  • Lead the sales team to execute all approved sales plans, monitor sales performance and implement timely countermeasures when required to deliver upon revenue targets
  • Build and sustain strong relationships amongst key customers and cultivate new relationships with prospective customers (OEMs and dealers)
  • Lead the process to identify and explore new markets / products to support growth
  • Work with development team on design and creation of new products to drive product yield and / or penetration into new markets
Oct 2023 - Sep 2024

Head Of Data Driven Pricing, Corporate And Fleet Sales, Pre-Owned Vehicles And Demo/Company Fleet

Melbourne, Victoria, Australia

  • Reporting to the Director of Sales, responsible for:
  • Data Driven Pricing and Sales Campaign Development – using pricing algorithm and other data, determine sales offers and discounts and work with marketing to promote to customers. Develop and manage sales incentives for.
  • Direct Fleet Sales – develop relationships with key fleet customers, including rental car companies and increase sales via this channel. Manage the end-to-end process for fleet vehicles, including ordering.
  • Pre-Owned Vehicles – Management of the Mercedes-Benz Certified Pre-Owned Program, analysis and adjustment of Residual Values for finance terms, remarketing of company owned vehicles;
  • Demonstrator Management – ordering, allocation, in-fleeting, management, de-fleeting, pricing and sales of company owned demonstrator vehicles; and
  • National Fleet Management –internal company fleet management (company vehicles, employee lease, press vehicles, promotional vehicles, regional fleet, etc.), including remarketing
Mar 2022 - Oct 2023

Head Of Retail Of The Future

Melbourne, Victoria, Australia

Responsible for Mercedes-Benz’s transition from a Franchise Sales Model to an Agency model (go-live 1 January 2022). Managed the overall project and coordinated a team of 8 working across 22 different work packages. Responsible for overall project management, dealer consultation, business case development, company transformation, development of new.

Sep 2019 - Mar 2022

Head Of Customer Experience

Melbourne, Victoria, Australia

Reporting to the Managing Director and CEO, responsible for creation and execution of Mercedes-Benz’s new CX program in Australia and New Zealand. Development of customer-centric culture with supporting processes and systems. Implementation of Salesforce CRM and integration of legacy systems and new digital tools to provide 360-degree view of the customer..

Aug 2016 - Sep 2019

Allocation Planning And Scheduling Manager, Passenger Cars

Milton Keynes, England, United Kingdom

Reporting to the Director of Sales with 10 direct reports, responsible for vehicle ordering, allocation, master data setup and supply chain management. Ordering and allocation of more than 180,000 new cars spanning over 90 model lines across 7 sales channels and 135 Dealers. Working closely with Daimler AG factories around the world to ensure products are.

Jun 2014 - Aug 2016

Senior Manager, Planning And Distribution, Passenger Cars

Melbourne, Victoria, Australia

Reporting to the Director of Sales with 5 direct reports, responsible for sales planning and reporting, sales channel allocation, vehicle ordering, inventory management, as well as logistics and distribution for Australia and New Zealand. Key achievement: Helping steer Mercedes-Benz to the number one position in the luxury car market in 2013 (until now).

Feb 2012 - Jun 2014

Product And Sales Planning Manager

Melbourne, Victoria, Australia

Responsible for customer research and market analysis, product planning, product lifecycle management, feasibility studies for new models, pricing and value analysis, negotiation with Daimler Head Office (Germany), coordination of product launches, media relations and product training. Also managed all master data, sales planning, ordering and distribution.

Oct 2010 - Feb 2012

Associate Director, Marketing

Melbourne, Victoria, Australia

Work in close alignment with professionals from creative services, strategic communication, social media, university events, media relations and unit leaders from across campus to create and implement best-in-class marketing campaigns - utilising digital and traditional communications, social, experiential, sponsorships, and more in order to achieve the.

Dec 2009 - Oct 2010

Marketing Manager - Faculty Of Business And Law

Melbourne, Victoria, Australia

Promote the Faculty of Business and Law and its courses to domestic and international students as well as business, industry, community and alumni groups. Develop creative briefs and guide creative direction to meet objectives for all advertising and public-facing communications, including print, digital, 1:1, social, publications, radio and video assets..

Jan 2008 - Dec 2009

Regional Manager – Southern Region And Western Australia

Perth, Western Australia, Australia And Melbourne, Victoria, Australia

Management of regional office, responsible for sales, service and parts objectives, dealer performance, dealer facility upgrades, as well as sales campaigns and marketing for Victoria, South Australia, Tasmania and Western Australia. Key achievements: 26.5% increase in sales while in Western Australia (compared to 10.2% growth for WA total market and 15.3%.

Jan 2005 - Dec 2007

Product Planning Manager

Melbourne, Australia

Managed a team of product managers, responsible for planning, product lifecycle management, feasibility studies for new models, specification selection, pricing and value analysis, alignment of stakeholders, negotiation with Honda Motor (Japan), coordination of product launches, media relations and product training. Key achievements: Increase in sales of.

Apr 2001 - Dec 2004

Assistant Manager, Planning And Public Relations

Melbourne, Victoria, Australia

Reporting to the Product Manager, responsible for market research and analysis, competitor analysis, price/value analysis, specification selection and recommendation, assisting with product planning and launch activities as well as development of product, press and marketing literature.

Nov 1996 - Mar 2001

Marketing Analyst, Consumer Marketing

Melbourne, Victoria, Australia

Reporting to the Head of Consumer Marketing, responsible for CRM management, KPI reporting, coordination of marketing plans and budgets, customer segmentation, research and analytical support, customer analysis and retention, product development. Analytical support for the introduction of Executives/Professionals Choice packages and introduction of Flybuys.

Nov 1994 - Oct 1996

Economist

Geelong, Victoria, Australia

Reporting to the Director of Finance, responsible for economic analysis, capital works investment evaluation and prioritisation, demand forecasting, price modelling, development of tariffs and account management (key industrial customers). Key achievements: Introduction of user pays tariff system for residential and industrial customers. Introduction of.

Jan 1992 - Oct 1994
Team & coworkers

Colleagues at Mazda Australia Pty Ltd

Other employees you can reach at mazda.com.au. View company contacts for 325 employees →

3 education records

Justin O. education

FAQ

Frequently asked questions about Justin O.

Quick answers generated from the profile data available on this page.

What company does Justin O. work for?

Justin O. works for Mazda Australia Pty Ltd.

What is Justin O.'s role at Mazda Australia Pty Ltd?

Justin O. is listed as Senior Manager, Customer Experience at Mazda Australia Pty Ltd.

What is Justin O.'s email address?

AeroLeads has found 1 work email signal at @daimler.com for Justin O. at Mazda Australia Pty Ltd.

Where is Justin O. based?

Justin O. is based in Melbourne, Victoria, Australia while working with Mazda Australia Pty Ltd.

What companies has Justin O. worked for?

Justin O. has worked for Mazda Australia Pty Ltd, Carsales.Com.Au, Mercedes-Benz Australia, Mercedes-Benz In The Uk, and Rmit University.

Who are Justin O.'s colleagues at Mazda Australia Pty Ltd?

Justin O.'s colleagues at Mazda Australia Pty Ltd include Joel Dass, Dennis De Gabrielle, Shaun Delph, Kieran Mclean, and Morgan Maraki.

How can I contact Justin O.?

You can use AeroLeads to view verified contact signals for Justin O. at Mazda Australia Pty Ltd, including work email, phone, and LinkedIn data when available.

What schools did Justin O. attend?

Justin O. holds Master Of Business Administration (Mba) from Deakin University.

What skills is Justin O. known for?

Justin O. is listed with skills including Market Research, Automotive, Marketing Strategy, Competitive Analysis, Management, Market Analysis, Product Development, and Marketing.

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