Justin Ow Email & Phone Number

Manage technical projects. Write change requests. Deploy servers. Make lending easier, faster, and cheaper.

Costa Mesa, California, United States

Resident expert of LendingQB's Web Service API- Guide developers on how to best use LendingQB's web service (API) offerings by leveraging my extensive knowledge of LendingQB system behavior and mortgage operational practices.- Facilitate discussions between external developers and internal product owners to communicate business requirements for future web service features.-- Vendor partner wanted to integrate an external pricing engine. I gathered business requirements from our vendor partner and packaged them for our product owner and developers. Feature is now critical feature for all our pricing engine integrations.- Led initiative to improve API documentation and design playbooks for commonly used operations, drastically reducing project turnaround times and reducing number of staff dedicated to training on APIs.Document Integration ExpertAs principal contact to LendingQB's largest document partner, I work with our document provider to troubleshoot and resolve customer issues and system-to-system integration issues.- Led integration through the industry-wide transition to ULAD and MISMO 3.4, allowing our users to continue producing compliant documents without disruption.- Maintain open line of communication with partner vendor to resolve urgent issues and add new features to enhance our integration.Consistently ranked highest on my team in customer satisfaction."I know this took attention above and beyond from both of you and I really appreciate your efforts on behalf of our mutual client. I look forward to working with you again - your commitment and professionalism are really appreciated." -Vendor partner to MeridianLink"You've been a huge help throughout the project" -Customer of MeridianLink"You are absolutely spot on, we appreciate the level of detail in your response below and the guidance provided." -Customer of MeridianLink "Justin, thank you so much. You have been absolutely fantastic." "I second this!" -Vendor partners to MeridianLink

Costa Mesa, California, United States

Supervise and refine processes for the Customer Support team of LendingQB. LendingQB (now MeridianLink Mortgage) is ranked #1 in customer support in the Mortgage Loan Origination Software space.- Implemented mature helpdesk processes, enabling team to achieve customer satisfaction ratings of 97%+- Hired and supervised team of 7 technical support representatives.-- Rebuilt team morale, slashing staff turnover from 88% to 39%-- After departing this role, I continue to be invited by other team managers to help interview their candidates- Designed a new career matrix, defining long-term career paths and increasing staff retention. A derivation of this career matrix is still in use today."Your team feels confident that you have their back." -Manager during a performance review

Costa Mesa, California, United States

Top rated Technical Support Representative responsible for understanding and resolving customer issues with LendingQB loan origination system (LOS) via phone, chat, and email.- Star member on team with reputation for tackling the most challenging technical and regulatory issues for our customers. - Created automated reports that extract and transform data from LendingQB data layer to 3rd party specifications. - Pioneered the ability to extend XSLT-based reporting tool to export previously inaccessible data from LendingQB. This allowed our customers to proactively validate data in their loans and identify bottlenecks in their operations.- Introduce data wrangling techniques with Excel to quickly identify invalid/missing data in customer-supplied user account imports, preventing countless headaches for my fellow colleagues.- Led a small task force to write documentation and deploy multi-factor authentication (MFA) for 100+ client systems. Internal and external documentation is commonly cited and still in use today. - My keen eye has prevented leaks of PII and loss of mortgage records, preventing loss of $100,000+ in fines and loss of goodwill."Justin O. was very helpful getting this issue resolved quickly through support. Thanks!" -Customer of MeridianLink"You are THE BEST chat guy over there. Truly, you are. You always find my problem quickly and have guidance as well." -Customer of MeridianLink

La Jolla, Ca

- Led 90-member organization of high-achievement students to promote professional development, social etiquette, and community involvement.- Managed 16 officers in charge of outreach, finance, recruitment, and campus involvement.- Increased membership by 20% and oversaw annual budget in excess of $7,000.- Collaborated with Career Services and student councils to host all-campus career fairs and resume workshops.- Represented UC San Diego at Tau Beta Pi National Convention in Lexington, Kentucky.

Kyoto, Japan

Traveled to Doshisha University to utilize their high-resolution CT scanner and investigate cartilage structure at detail levels not available in UC San Diego. Created 3D models from scanned data to evaluate bone degradation/osteoporosis progression using qualitative grading scale.- One of 23 accepted into highly competitive NSF-funded research abroad program (PRIME).- Standardized and documented CT scanner operation protocols for future English-speaking users.- Presented findings at 4th International Symposium of the UCSD-Doshisha Imaging Research Center.