Justin Paradiso Email & Phone Number

Ontario, Canada

- Manage customer care team and processes- Oversee a high volume of purchaser and homeowner inquiries, ensuring prompt and knowledgeable responses from all teams- Provide frontline support to the customer care team- Address complaints and escalations, promptly, confidentially and effectively to achieve resolution and enhance customer satisfaction- Focus on maintaining high levels of homeowner engagement, guiding customers through the homebuying process and ensuring a positive… Show more - Manage customer care team and processes- Oversee a high volume of purchaser and homeowner inquiries, ensuring prompt and knowledgeable responses from all teams- Provide frontline support to the customer care team- Address complaints and escalations, promptly, confidentially and effectively to achieve resolution and enhance customer satisfaction- Focus on maintaining high levels of homeowner engagement, guiding customers through the homebuying process and ensuring a positive move-in experience.- Implement and evaluate touchpoints across various stages of home purchasing journey- Oversee the delivery and analysis of ratings and surveys for all teams- Provide actionable insights for improvement to management- Educate purchasers on processes to manage expectations and enhance overall experience.- Development and revision of homeowner manuals - Adhere to communication procedures, guidelines, and policies to ensure consistency and compliance.- Undertake additional duties as required by the Sales, Warranty, and Construction teams to support organizational goals and objectives. Show less

- Communicate with new home purchasers as a first point of contact post-closing- Communicate/co-ordinate with purchasers, inspectors, stakeholders, tradespeople, etc.- Process purchaser warranty claims in line with Tarion CPGs- Process Tarion warranty forms prior to and following inspections- Excellent communication skills, verbal and written- Manage/co-ordinate case file from Pre-Delivery Inspection through to Second Year- Ensure warranty items and work orders are… Show more - Communicate with new home purchasers as a first point of contact post-closing- Communicate/co-ordinate with purchasers, inspectors, stakeholders, tradespeople, etc.- Process purchaser warranty claims in line with Tarion CPGs- Process Tarion warranty forms prior to and following inspections- Excellent communication skills, verbal and written- Manage/co-ordinate case file from Pre-Delivery Inspection through to Second Year- Ensure warranty items and work orders are distributed to correct trades for repair- Concise attention to builder repair periods and completion timelines- Work under pressure through volume and deadlines- Process confidential customer care inquiries in accordance with service level agreements- Demonstrate problem solving and negotiation abilities throughout the role- Manage the warranty and service co-ordination of two full sites (300+ lots)- Prioritize claims and items based on level of urgency- Provide telephone support to purchasers, trades, additional stakeholders Show less

Toronto, Ontario, Canada

A Bell Media Communications internship focused on TSN and CTV News.