Justin Payne

Justin Payne Email and Phone Number

Senior Inbound and Outbound Sales Manager @ Brightspeed
Youngstown, Ohio, United States
Justin Payne's Location
Youngstown-Warren area, United States, United States
Justin Payne's Contact Details
About Justin Payne

As the Vice President Operations at Advanced Call Center Technologies, LLC (ACT), I have over 25 years of experience in leading and managing diverse teams of professionals across multiple locations in the call center / BPO industry. I am passionate about delivering exceptional customer engagement and satisfaction for ACT and its clients, and I have a proven track record of achieving results and driving growth.My core competencies include strategic planning, problem solving, project management, client account management, and call center staff training and development. I partner with the internal team and clients to understand their needs and customer strategies, and I leverage data to identify and execute opportunities to improve performance. I also effectively communicate with business partners and members of the leadership team regarding overall performance and status, trends, best practices, problem resolution, and risk mitigation. I am a customer success expert who applies a data-driven approach to ensure quality, efficiency, and innovation for ACT and its clients.

Justin Payne's Current Company Details
Brightspeed

Brightspeed

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Senior Inbound and Outbound Sales Manager
Youngstown, Ohio, United States
Justin Payne Work Experience Details
  • Brightspeed
    Senior Inbound And Outbound Sales Manager
    Brightspeed
    Youngstown, Ohio, United States
    View
  • Advanced Call Center Technologies, Llc
    Vice President Operations
    Advanced Call Center Technologies, Llc Jan 2023 - Present
    Berwyn, Pa, Us
    > Partner with the internal team and clients to understand their needs and customer strategies to produce results.> Effectively communicate with business partners and members of the leadership team regarding overall performance and status, trends, best practices, problem resolution, and risk mitigation.> Leverage data to identify opportunities to improve performance for our business partners and execute plans to achieve results.> Work with business partners, vendors, IT, and functional business owners within the call centers or work at home to ensure that the systems and tools are current, efficient, and meet the business needs.> Attainment of all performance measures for both sales and service that include KPIs such as close rates, saves rates, VOC, WOC, Service Levels, AHT, etc..> Identify opportunities to expand services both vertically and horizontally (within current lines of business or to new lines of business.
    View
  • Sitel Group
    Vice President
    Sitel Group May 2020 - Dec 2022
    Miami, Fl, Us
    View
  • Vxi Global Solutions, Llc
    Vice President Of Operations
    Vxi Global Solutions, Llc Aug 2014 - May 2020
    Los Angeles, California, Us
    View
  • Vxi Global Solutions, Llc
    Managing Director
    Vxi Global Solutions, Llc Oct 2009 - Aug 2014
    Los Angeles, California, Us
    Responsible for the performance, staffing, and quality of a major client for VXI across multiple sites in the US and Philippines.
    View
  • Directv
    Vendor Manager
    Directv Feb 2008 - Oct 2009
    El Segundo, Ca, Us
    View
  • Prc
    Operations Manager
    Prc 2007 - 2008
  • Reese Teleservices
    Operations Manager
    Reese Teleservices Jul 2003 - Feb 2007
    View
  • Mci
    Sales Supervisor / Operations Manager
    Mci 1998 - 2003

Justin Payne Skills

Call Centers Vendor Management Management Bpo Outsourcing Workforce Management Customer Experience Sales Customer Satisfaction Contact Centers Process Improvement Call Center Performance Management Operations Management Leadership Crm Training Team Leadership Customer Service Change Management Customer Retention Telecommunications Quality Assurance Account Management Coaching Telemarketing Team Management Service Delivery Program Management Business Process Improvement Employee Engagement Inbound Marketing Business Development Recruiting Business Analysis Employee Relations Sourcing Offshoring Talent Acquisition Avaya Call Center Development Strategic Planning

Frequently Asked Questions about Justin Payne

What company does Justin Payne work for?

Justin Payne works for Brightspeed

What is Justin Payne's role at the current company?

Justin Payne's current role is Senior Inbound and Outbound Sales Manager.

What is Justin Payne's email address?

Justin Payne's email address is ju****@****tel.com

What is Justin Payne's direct phone number?

Justin Payne's direct phone number is +171957*****

What skills is Justin Payne known for?

Justin Payne has skills like Call Centers, Vendor Management, Management, Bpo, Outsourcing, Workforce Management, Customer Experience, Sales, Customer Satisfaction, Contact Centers, Process Improvement, Call Center.

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