- Work with the Customer, internal Verizon groups, external vendors, external carriers and Verizon's suppliers to provide technical support of Customer incidents for Verizon's Customers.- Work on Incident tickets using Verizon's ticketing system.- Work on Change Request tickets using Verizon's change request system.- Provide support for global operation environment working on 24x7- Troubleshoot, isolate and restore customer services.- Have strong verbal and written… Show more - Work with the Customer, internal Verizon groups, external vendors, external carriers and Verizon's suppliers to provide technical support of Customer incidents for Verizon's Customers.- Work on Incident tickets using Verizon's ticketing system.- Work on Change Request tickets using Verizon's change request system.- Provide support for global operation environment working on 24x7- Troubleshoot, isolate and restore customer services.- Have strong verbal and written communication skills and have the ability to work in a team environment.- Engaged on internal projects related to the network management tools- Technical escalation for incidents, change requests and lead teams created to address wide scale issues affecting customer's network.- Performs technical activities for multiple technologies and/or customers- Follows basic technical procedures for incident triage- Conducts analysis of incidents using basic troubleshooting commands- Works with some supervision Show less

• Installation & configuration of a company’s computer hardware operating systems and applications.• Monitoring of server health and load consumption and balancing • Ensures all servers are up and running• Monitor Lan, Wifi, Switch, Hubs, and Routers Performance and resolve issues• Logging the queries of clients• Analysis of call logs in order to discover any underlying issues or trends.• Performing electrical safety checks on the company’s computer… Show more • Installation & configuration of a company’s computer hardware operating systems and applications.• Monitoring of server health and load consumption and balancing • Ensures all servers are up and running• Monitor Lan, Wifi, Switch, Hubs, and Routers Performance and resolve issues• Logging the queries of clients• Analysis of call logs in order to discover any underlying issues or trends.• Performing electrical safety checks on the company’s computer equipment.• Responding to call-outs in a timely fashion.• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.• Participate in all MIS Team related projects• Provide assistance to Network Administrator task Show less

• Assists in the implementation of the Security Mission i.e., to protect our people, locations, equipment, funds, intellectual property, in partnership with business and support functions throughout the company.• Performs reviews on cases/referrals from initial receipt of enquiry to archiving; including sending the appropriate communications to SGS affiliates and coordinating data collection and/or investigation on Document Verification, Due Diligence, Pre-travel Security Advice Requests… Show more • Assists in the implementation of the Security Mission i.e., to protect our people, locations, equipment, funds, intellectual property, in partnership with business and support functions throughout the company.• Performs reviews on cases/referrals from initial receipt of enquiry to archiving; including sending the appropriate communications to SGS affiliates and coordinating data collection and/or investigation on Document Verification, Due Diligence, Pre-travel Security Advice Requests, Travel Security alert monitoring, High Risk Airlines alerts, Manual PNR uploads, and Security Incident Reports) within the protocols set by the Global Corporate Security team • Ensures the accuracy, integrity and data security of Global Corporate Security Information (findings, reports, databases, etc.) from processing to archiving.• Analyzes cases/referrals based on Corporate Security guidelines, processes, and performance standards set by the Global Corporate Security team• Generate timely and accurate reports within the performance standards set by the Global Corporate Security team Show less

• Diagnose and provide a path to resolving inquiries related to aspects of the client customer practice • Diagnose and provide a path to resolving inquiries related to all aspects including device configuration, networking and account management• Accurately record all interactions via email handling systems, as well as internal support tools • Achieve contact center metrics including customer satisfaction, customer availcapability as well as schedule adherence and accuracy •… Show more • Diagnose and provide a path to resolving inquiries related to aspects of the client customer practice • Diagnose and provide a path to resolving inquiries related to all aspects including device configuration, networking and account management• Accurately record all interactions via email handling systems, as well as internal support tools • Achieve contact center metrics including customer satisfaction, customer availcapability as well as schedule adherence and accuracy • Recognize and adjust his/her approach to all levels of customer's practice • Educate customers on support options, and steps being taken to resolve their issue • Communicate positively with team members, customers and other Outsourced Suppliers Show less

• Generate test plans, procedures, and work instructions before releasing a specific product• Setup and configure test setups, fixtures and instrumentation as required by the test plans and or test standards• Ensure the accuracy and consistency of data results through thorough documentation processes• Operate a variety of computer automated and manual test equipment• Oversee several test projects simultaneously and provide scheduling support to operations.• Write test… Show more • Generate test plans, procedures, and work instructions before releasing a specific product• Setup and configure test setups, fixtures and instrumentation as required by the test plans and or test standards• Ensure the accuracy and consistency of data results through thorough documentation processes• Operate a variety of computer automated and manual test equipment• Oversee several test projects simultaneously and provide scheduling support to operations.• Write test reports• Design test fixtures as required per customer requirements, test plan and test standards• Validate test methods• Execution of tests in strict accordance with the quality system• Research about the latest technological trend and recommend to the company through proposals with objective to improve existing and new products.• Develop any technological automation, etc. to make products be the solution on the constant needs and wants of the market Show less

• Assist customers in rescheduling of installation date and time• Help customers with their order concerns (TV, Internet, Phone)• Setting customer’s proper expectations of their installation appointment by providing correct and accurate information• Provide excellent customer service by following the AT&T’s Service Promise

• Troubleshooting of computer systems, printers and other applications.• Give assistance and act immediately on service request for all departments.• Install, configure and maintain a network for the entire Pasay City Hall departments• Responsible for installing the operating system for all computers in all departments• Provide help desk support on computer matters for all departments• Configure and manage internet and network accounts for all users.• Installing and… Show more • Troubleshooting of computer systems, printers and other applications.• Give assistance and act immediately on service request for all departments.• Install, configure and maintain a network for the entire Pasay City Hall departments• Responsible for installing the operating system for all computers in all departments• Provide help desk support on computer matters for all departments• Configure and manage internet and network accounts for all users.• Installing and configuring computer hardware operating systems and applications;• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;• Replacing parts as required;• Setting up new users' accounts and profiles and dealing with password issues;• Working continuously on a task until completion (or referral to third parties, if appropriate);• Prioritizing and managing many open cases at one time Show less