Justin J. Peticolas Email & Phone Number

Atlantic City, NJ, US

Beverly, MA, US

I oversee the operations of three key areas of Customer contact within the Groupize Customer Success organization: new Customer implementations/onboardings, new and current Customer training/ongoing learning, and Customer Support services.

Beverly, MA, US

I am charged with developing the foundation for a scalable and replicable implementation, onboarding, and adoption experience for Groupize Customers. The goal is to allow greater bandwidth for increased Customer implementations, shorter adoption, a reduced "time to WOW!," and improved reporting & analytics. Implementing modern project management software.

Atlantic City, New Jersey, US

[On-Call/As-Needed] I deliver “Amplified Service” by providing guests the benefits they’ve earned by being loyal Wild Card Rewards members.

Atlantic City, New Jersey, US

In addition to performing my role as a Special Events Representative, I assist department leadership with various duties such as staffing/scheduling of approximately 60 On Call Reps, event setup/shutdown, and Wild Card Rewards registration/inquiries, while acting as a leader for the On Call team.

Lehi, Utah, US

(NOTE: I was subject to a workforce reduction due to COVID-19.)I worked directly with our largest clients, as well as internal Sales, Services, & Product teams, to develop & execute account plans that enable client successes & commercial growth. In other words, help my clients get the most out of their investment with RainFocus--and for RainFocus to gain.

Minneapolis, US

I designed and delivered consulting solutions for clients and prospects, with an emphasis on how optimized configuration and deployment of meetings management solutions and other technology can support their overall SMMP (Strategic Meetings Management Program).Partnering with Account/Program Management, I accomplished this by representing the Technology.

Dallas, TX, US

• (Legacy StarCite was merged into Lanyon in 2014, which was subsequently merged into Cvent in December 2016.)
• Strategic consultant and trusted advisor to large, enterprise accounts with a goal to increase Net Promoter Score, drive adoption, and promote intended usage of the Lanyon Meetings platform (formerly StarCite.
• Partnered with Customers to understand their deliverables and goals, review and understand their business process, and develop mutually agreed upon action plans for optimizing usage and system configuration to achieve.
• Facilitated regular, in-person engagements with Customers to review action plan milestones.
• Created and reviewed scorecard reporting to track KPIs.
• Identified whitespace opportunities and engaged Sales as required.

Las Vegas, NV, US

• Product trainer for various Bally gaming systems (specializing in ACSC CMS).
• Worked with Client Project Managers to schedule, develop, and execute onsite client trainings. Tasks included needs analysis, documentation audit/creation, system configuration testing.
• Provided onsite support for properties during new product installs or system upgrades.

Dallas, TX, US

• (Legacy StarCite was merged into Lanyon in 2014, which was subsequently merged into Cvent in December 2016.)
• Product trainer for global SaaS provider of Strategic Meetings Management (SMM) solutions.
• Facilitated hands-on and demonstration-style training on StarCite’s two main products, both in-person (client site) and via a virtual classroom (WebEx Training Center):-- MeetingView (for meeting buyers) – Meeting.
• Coordinated with Global Account Management teams to design and deliver custom training for individual clients. Tasks include a needs-analysis, testing and mastering client’s configuration and accepted product.
• Designed, produced, and maintained a library of self-paced training videos (using Brainshark) which focused on individual tasks associated with StarCite’s entire platform of solutions.
• Created and maintained attendee registration websites (using StarCite’s solution) for both individual-client training programs as well as StarCite’s public-facing training offerings.

Toronto, Ontario, CA

• (as Commerce Bank)
• Facilitated both technical and soft-skills classes for new-hire employees and incumbents in order to develop their job skills while promoting Commerce’s “WOW! The Customer” culture.
• Managed the administrative side of a program for current employees seeking promotion readiness. Duties included maintaining a database of over 250 active participants, ordering program materials, orienting new.
• Acted as a Subject Matter Expert for the University’s Senior Management in the areas of Leadership & Management Development, Teller, and Customer Service.
• Mentored new facilitators joining the Training Department.
• Managed a University satellite campus. Duties included scheduling of classes and facility use, ordering and maintaining supplies, representing the Training Department to the 12 stores of the Atlantic County Region, and.

• Oversaw the operations of two players’ card centers during a specific shift. Duties included maintaining proper staffing levels based on transaction volume, coaching card center staff on job performance and Customer.
• Partnered with Player Development staff to service Customers of various rated play levels.
• Assisted Special Events Managers in executing events and promotions both on and off the casino floor.

Delft, Zuid-Holland, NL

• Assisted Customers with locating and loading products in the self-service warehouse.
• Assembled various product for demo purposes.
• Ensured warehouse was clean and free of debris in order to maintain Customer safety.

Boston, MA, US

• Responsible for accurate cash handling and transaction processing while adhering to strict banking guidelines.

Allentown, PA, Pennsylvania, US

• Held various roles in the Admissions Department for four consecutive seasons.
• Handled Guest questions/complaints, performed park-wide PA announcements, escorted VIP guests, logged lost-and-found items, and maintained attendance log which was reported to Park management hourly.
• Cash handling duties included group ticket, season pass, and main gate ticket sales.

Bachelor Of Arts (B.A.), Communication (Focus In Public Relations); Minor In Marketing

Education record