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Justin P. is listed as People Focused Leader | Customer Centric Culture Transformation | Lean Optimization | Business Growth | Multi – Discipline Services Management | Fostering Award Winning High Performing Teams at yourtown, a company with 418 employees, based in Brisbane City, Queensland, Australia. AeroLeads shows a work email signal at y7mail.com and a matched LinkedIn profile for Justin P..
Justin P. previously worked as Art Union Contact Centre Manager at Yourtown and Head of Customer & Employee Experience (Residential Aged Care, Home Care & Retirement Living) at Churches Of Christ In Queensland. Justin P. holds Advanced Call Centre Management Certificate, Distinction from Birmingham City University.
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People-focused leader working within community services, finance, performing arts, education, aromatherapy, motor, and railway sectors. Excelled and demonstrated success within shared services, people and culture, contact centres, business transformation and innovation, aged care, business development, and retail. Results-oriented with strong operational and project capabilities achieving significant contributions in continuous improvements for optimization, customer, and employee experiences. A stellar reputation for delivering award-winning strategies to create multiple high-performing teams and healthy working relationships as part of customer-centric cultures where staff flourish to reach their full potential and business decisions centre the customer for a healthy ROI.
Listed skills include Performance Management, Crm, Business Process Improvement, Call Centers, and 37 others.
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A career timeline built from the work history available for this profile.
Brisbane, Queensland, Australia
Leading a 40+ workforce, 7 days per week operations of Art Union Fundraising Contact Centre functions, including Retail (open homes), Data Processing, Administration Teams, and Corporate Reception. Supporting and enabling front-line team members to exceed all Service, Sales, Donations and Governance KPI’s aligned to 10 Prize Home and 6 Prestige Car Draws.
Brisbane, Australia
Leading a strong diverse team responsible for partnering across multiple service streams to execute the customer and employee engagement framework. Supporting and enabling front-line team members in Residential Aged Care, Home Care, Retirement Living, Housing, Children, Youth, and Family Programs, including Volunteer Engagement and Student Placement.
Brisbane, Queensland, Australia
Responsible for business transformation related to the design of a corporate strategy that included governance, quality, business growth, partnerships, and customer transformation across South East Queensland for Residential Aged Care, Home Care, Allied Health, Child Care, Oz Harvest, and Career Keys (RTO). Key responsibilities were establishing new.
Sydney, New South Wales, Australia
Responsible for managing all business operations and business growth. Provided Business Process Outsourcing (BPO) solutions and Business Intelligence (BI) consultancy services. Clients included Yamaha Motor Australia, Gloria Jeans, Investment Property Masters, and Victoria Emergency Information Line (Advisory Board Member).
Sydney, Australia
Responsible for the consultative development of the customer service teams of multiple organizations. Key attributes included overseeing service streams across 3 brands. In addition, customer transformation programs, people and culture initiatives, customer experience and service standards, coaching practices, and performance growth within contact centre.
East Brisbane
This 6-month contract had the responsibility to project lead, design, and implement a 10-seater contact centre, telephony infrastructure, and systems, refined Omni-channels, call scripting/ training, customer experience/ engagement lifecycle analysis, recruitment and performance management framework design including relevant policies and procedures.
Darra, Brisbane
Responsible for the day-to-day business operations and business development in Australia whilst leading a strong customer service team, including warehouse logistics distributing naturopath products produced around the world to over 10k Australian Young Living Members frequently per month.
Southbank, Brisbane
Responsible for the operation, profit and loss, and performance of the largest event ticketing in Queensland, QTIX a subsidiary of QPAC. All QTIX teams were under my leadership as they included box offices, call centre, group sales, subscriptions, events, and contracts/ agreements.
Milton, Brisbane
Milton, Brisbane
Other employees you can reach at yourtown.com.au. View company contacts for 418 employees →
Nunzio Giurastante
Colleague at Yourtown
Mile End, South Australia, Australia, Australia
View →
SK
Shalini Karmarkar
Colleague at Yourtown
Australia, Australia
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JK
Jo Kerr
Colleague at Yourtown
Queensland, Australia, Australia
View →
SK
Stephanie Kubank
Colleague at Yourtown
Adelaide, South Australia, Australia, Australia
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JL
Jaymie Lewis
Colleague at Yourtown
Lapstone, New South Wales, Australia, Australia
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LR
Liam Robson
Colleague at Yourtown
Sydney, New South Wales, Australia, Australia
View →
KN
Katrina Newsome
Colleague at Yourtown
Greater Sydney Area, Australia
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MM
Michele Mceachern
Colleague at Yourtown
Greater Brisbane Area, Australia
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EC
Eden Coonan
Colleague at Yourtown
Greater Brisbane Area, Australia
View →
MK
Matt Karger
Colleague at Yourtown
Brisbane, Queensland, Australia, Australia
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Quick answers generated from the profile data available on this page.
Justin P. works for yourtown.
Justin P. is listed as People Focused Leader | Customer Centric Culture Transformation | Lean Optimization | Business Growth | Multi – Discipline Services Management | Fostering Award Winning High Performing Teams at yourtown.
AeroLeads has found 1 work email signal at @y7mail.com for Justin P. at yourtown.
Justin P. is based in Brisbane City, Queensland, Australia while working with yourtown.
Justin P. has worked for Yourtown, Churches Of Christ In Queensland, Wesley Mission Queensland, Amelia Primus Enterprises Pty Ltd Trading As Big Plum Consultancy (Bpc), and Percepta.
Justin P.'s colleagues at yourtown include Nunzio Giurastante, Shalini Karmarkar, Jo Kerr, Stephanie Kubank, and Jaymie Lewis.
You can use AeroLeads to view verified contact signals for Justin P. at yourtown, including work email, phone, and LinkedIn data when available.
Justin P. holds Advanced Call Centre Management Certificate, Distinction from Birmingham City University.
Justin P. is listed with skills including Performance Management, Crm, Business Process Improvement, Call Centers, Management, Team Leadership, Leadership, and Coaching.
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