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Douglas, Im

Douglas, Isle Of Man

Derivco designs and develops the most trailblazing technology for the online gaming and e-commerce industries. The Derivco group employs over 2,000 people in Australia, Isle of Man, Malta, South Africa, Spain, Sweden, U.K. and U.S.A.At the heart of Derivco is our people, employing the brightest minds in technological innovation. We believe that everyone has a role to play in making the impossible possible!

Isle Of Man, United Kingdom

1. Implementing Capacity Management, planning and understanding in company2. Identifying appropriate SDLC models and looking to continually improve delivery3. Defining, forecasting, and evaluating all aspects of budgets for my Teams 4. Manage relationships for application partners, suppliers, vendors, and contractors including contract negotiations and RFPs5. Collaborate with Technical leaders and Peers on Application requirements and strategies6. Define, Manage, Lead, Implement and Maintain the Strategies for Development Teams7. Ensure documentation and processes are in place to comply with Audit requirements8. Define Dev Teams OLAs and SLAs and measure performance against them and implement improvements9. Plan, develop and implement new systems and ensure proper functioning of existing systems10. Lead and participate in all phases of application development lifecycle11. Ensure implementation of company procedures and policies and act as a medium of communication for my Teams and company12. All line management responsibilities for Team members13. Identify, define, manage, and review team KPI metrics on delivery, gaps, and lessons learnt14. Creating visibility, trackability and accountability for delivery and dev backlogs15. All recruitment activities such as Job profiling, screening, interviewing, and hiring16. Server as critical issue point of contact and escalation for Incident Management (also RCA)17. Coach/Mentor, building skills and identifying knowledge gaps in Teams and company18. Serve as Project Manager for Business-As-Usual (BAU) or in-Domain work19. Work with managers to ensure system compatibility across the company20. Coordinate with management in developing long term plans for application development21. Consult Directorship on serious concerns and issues relating to application development22. Manage cost and quality improvement activities by implementing new effective processes

Isle Of Man

Manx Telecom Group Trading is the leading telecommunications provider on the Isle of Man, we’re over 130 years old, and what we do touches the lives of almost every individual and business on the Isle of Man. We are committed to making significant investment in people and technology to deliver world class communications and customer experience. We are known for delivering innovative technology.Positions held in period:• Latest Role: IT Applications Development Manager for Group• IT Applications Development ManagerMajor Achievements:* In my 1st year I matured our delivery model and implemented dev stream and backlog visibility, capacity management, Team structures, and delivery processes to the benefit of the company.* I have successfully passed all internal and external Audits of my portfolio, teams, and processes, including but not limited to Financial Audits, Governance/Process Audits, Security Audits, ISO Audits, BABT Audits. * In my 1st year I also created 2 distinct teams with their own structures, operating models, and processes. (namely; Manx Telecom Development Team + BSS [Business Support System] / OSS [Operating Support System] Teams)* Within 18-months I took over and brought another business until into my portfolio -namely, the Data Management and BI [Business intelligence] Reporting Team* Within my 2nd year I took over another Development Team from another company in the Manx Telecom Group - namely; Partitionware Development Team* This has culminated in a total number of 4x Teams under my remit – along with a total of 18x direct reports and an additional 4x independent professional services contractors who are embedded into my Teams.* Most recently I have identified, established a relationship, defined an operating model, and produce contractual agreements for incorporating a Software Development Houses’ professional service to supplement and support our internal development capacity and delivery requirements

City Of Johannesburg, Gauteng, South Africa

BBD Group – South AfricaBBD is South Africa’s largest custom (Bespoke) software development company with a footprint in many of South Africa’s biggest blue-chip companies such as Telecommunications, Banking, Government, Medical, Insurance, Treasury industries to name but a few. Current staff complement exceeds 900+ IT professionals with offices in South Arica, India, Netherlands, and United Kingdom/London.Positions held in period:• Last Role: IT Executive• Last Role: Delivery Manager• Project & Programme Manager• Release Train Engineer• Scrum Master• Business AnalystBBD Clients worked for in period: Vodacom Group Limited (Subsidiary of Vodafone)  Discovery Health PTY LTD – Vitality Business Unit South African Revenue Service (SARS)Major Achievements:* Joining BBD as a Business Analyst in April 2011 and through career progression I was recognized and promoted to IT Executive in BBD by September 2014 (within 3.5 years)* Being a Senior Executive on BBD’s largest account (Vodacom) – both in Revenue/Profit and Staffing* Being instrumental in driving the success and proving the model of BBD’s offshore India office - to the point where it has become a strategic asset in BBDs portfolio of companies and service offering.

City Of Johannesburg, Gauteng, South Africa

• Account management at senior levels - including complaints and resolution management• Building long-lasting and mutually beneficial relationships at all levels with the client• Ensure timely and accurate delivery of technology solutions and services within the clients’ delivery models• Managing and overseeing staffing, hiring, training, disciplining and performance reviews (between 100 - 140 staff)• Guide, coach and mentor individuals of various levels, disciplines, and abilities• Develop, manage, and prepare best fit for purpose teams for the clients’ needs• Supervise individual allocation to assure attainment of apt business and personnel development goals• Ensure teams buy-in on client’s strategic vision and changes through change management principles• Manage multiple areas of technology within multiple divisions and units• Manage 3rd party integration partners to ensure delivery to requirements within timelines• Provide project/programme management and leadership for every aspect of software development and delivery• Align and guide client on new delivery improvements, technology changes and solutions• Supervise and lead efforts to develop business and technical roadmaps of all projects• Be involved in strategic plans to accomplish technical as well as business objectives with the client• Lead liaison on account billing, contract negotiations and operating model• Preparation, evaluation and reporting on operating and capital budgets• Create strategic plans and goals and convert them into easy workable models• Stay up to date on current company offering and industry trends• Identify new business opportunities and prospects for further growth within the client and externally• Provide steer, management and oversight on all billing operations related to the client• Develop and refine unit strategy and fit into BBD's organizational strategy and vision

City Of Johannesburg, Gauteng, South Africa

During this period, I worked for ‘Vodacom Group Limited (Subsidiary of Vodafone)’ for my employer BBD* My BBD role during this period was Delivery Manager and all the respective duties and responsibilities were performed both in my internal capacity for my BBD development teams as well as for the client to ensure we delivered the desired solutions.* On the clients side I held many roles in their own teams as part of the service offering and delivery model which included, Project and Programme Manager, Release Train Engineer and SCRUM Master as well as Delivery Manager and Account Executive.* Given the nature of my employer (BBD) - a leading bespoke software development house - my responsibilities and duties were usually carried across as I transitioned through different clients/accounts.* Whilst I took on new roles and additional responsibilities during my time with BBD, I was also required to wear multiple hats and fulfil the needs and roles our customers required. For example, and as such, my role culminated as an IT Executive for BBD directly, whilst also being a Delivery Manager for our customer. * Furthermore, there were also times where I was trained up and asked to perform roles at a customer such as Release Train Engineer or SCRUM master as further examples.* With this context my duties and responsibilities have been rolled up and summarised under my "IT Executive" role

City Of Johannesburg, Gauteng, South Africa

During this period, I worked for ‘Discovery Health PTY LTD – Vitality Business Unit’ for my employer BBD* My role during this period was Project and Programme Manager and all the respective duties and responsibilities were performed both in my internal capacity for my BBD development teams as well as for the client to ensure we delivered the desired solutions.* Given the nature of my employer (BBD) - a leading bespoke software development house - my responsibilities and duties were usually carried across as I transitioned through different clients/accounts.* Whilst I took on new roles and additional responsibilities during my time with BBD, I was also required to wear multiple hats and fulfil the needs and roles our customers required. For example, and as such, my role culminated as an IT Executive for BBD directly, whilst also being a Delivery Manager for our customer. * Furthermore, there were also times where I was trained up and asked to perform roles at a customer such as Release Train Engineer or SCRUM master as further examples.* With this context my duties and responsibilities have been rolled up and summarised under my "IT Executive" role

City Of Johannesburg, Gauteng, South Africa

During this period, I worked for ‘South African Revenue Service (SARS)’ for my employer BBD* I was again promoted and my role during this period was Delivery and Project Manager and all the respective duties and responsibilities were performed both in my internal capacity for my BBD development teams as well as for the client to ensure we delivered the desired solutions.* Given the nature of my employer (BBD) - a leading bespoke software development house - my responsibilities and duties were usually carried across as I transitioned through different clients/accounts.* Whilst I took on new roles and additional responsibilities during my time with BBD, I was also required to wear multiple hats and fulfil the needs and roles our customers required. For example, and as such, my role culminated as an IT Executive for BBD directly, whilst also being a Delivery Manager for our customer. * Furthermore, there were also times where I was trained up and asked to perform roles at a customer such as Release Train Engineer or SCRUM master as further examples.* With this context my duties and responsibilities have been rolled up and summarised under my "IT Executive" role

City Of Johannesburg, Gauteng, South Africa

During this period, I worked for ‘South African Revenue Service (SARS)’ for my employer BBD* I was promoted and my role during this period was Project Manager and all the respective duties and responsibilities were performed both in my internal capacity for my BBD development teams as well as for the client to ensure we delivered the desired solutions.* Given the nature of my employer (BBD) - a leading bespoke software development house - my responsibilities and duties were usually carried across as I transitioned through different clients/accounts.* Whilst I took on new roles and additional responsibilities during my time with BBD, I was also required to wear multiple hats and fulfil the needs and roles our customers required. For example, and as such, my role culminated as an IT Executive for BBD directly, whilst also being a Delivery Manager for our customer. * Furthermore, there were also times where I was trained up and asked to perform roles at a customer such as Release Train Engineer or SCRUM master as further examples.* With this context my duties and responsibilities have been rolled up and summarised under my "IT Executive" role

City Of Johannesburg, Gauteng, South Africa

During this period, I worked for ‘South African Revenue Service (SARS)’ for my employer BBD* My role during this period was Business Analyst and all the respective duties and responsibilities were performed both in my internal capacity for my BBD development teams as well as for the client to ensure we delivered the desired solutions.* Given the nature of my employer (BBD) - a leading bespoke software development house - my responsibilities and duties were usually carried across as I transitioned through different clients/accounts.* Whilst I took on new roles and additional responsibilities during my time with BBD, I was also required to wear multiple hats and fulfil the needs and roles our customers required. For example, and as such, my role culminated as an IT Executive for BBD directly, whilst also being a Delivery Manager for our customer. * Furthermore, there were also times where I was trained up and asked to perform roles at a customer such as Release Train Engineer or SCRUM master as further examples.* With this context my duties and responsibilities have been rolled up and summarised under my "IT Executive" role

City Of Johannesburg, Gauteng, South Africa

1. Interview and work with clients to understand their business and expectations.2. Accurately document current state of business processes and work flows;3. Manage systems in place and projects relating to the Business Unit.4. Analyse new business and projects to assess cost, feasibility and application fit.5. Oversee the implementation of systems from Planning through to After Service Satisfaction. (plus SDLC)6. Work closely with Sales, Support and Training as current or new projects impact those areas.7. Mentor other Business Analysts as appropriate and share best practises and process knowledge.8. Assist in, facilitate or manage Product / Partner selection where appropriate.9. Develop business cases to assess process improvement opportunities.10. Conduct User Requirements sessions according to established methodologies (UML etc);11. Facilitate and coordinate multiple business process development and re-engineering initiatives.12. Define and quantify specific cost savings opportunities from instituting process changes;13. Translate complex business needs into functional IT Solution and documents.14. Work closely with developers & end users to ensure technical compatibility & user satisfaction;15. Sell new technologies and product offerings/solutions to our clientele.16. Secure information and identify key issues & relationships (cause-effect relationships).17. Plan proper assignments of personnel and appropriate allocation of resources.18. Support BPR (Business Process Reengineering) strategy, approach, methodologies & tools19. Negotiate, organise, prepare, monitor & evaluate work performed by vendors.

City Of Johannesburg, Gauteng, South Africa

1. Manage a staff compliment of 28 people in a Credit Collections & Development Environment.2. Ensure achievement of staffs’ individual KPA’s as assessed through frequent sessions.3. Manage and delegate project activities and tasks to empower staff and grow their abilities.4. Communicate, enforce and verify achievement of client SLA’s both internally and to clients.5. Facilitate decision making processes as appropriate, serving as liaison between managers.6. Adjudicate disagreements on approach to ensure an integrated focus for the overall project.7. Ensure 100% compliance with section 74 of the Magistrates Court Act of 1974.8. Gain buy-in/advocacy and build ownership and support for workplace initiatives.9. Propose new projects, build sponsorship, gain resource commitments & drive project.10. Help clients & stakeholders to question their assumptions and determine their needs.11. Manage human capital and financial resources within the organisations constraints.12. Seek opportunities to leverage the company’s technology and expertise.13. Develop a quarterly strategic business plan and present to the board.14. Compile Forward Planning Targets for all portfolios and construct into Budgets.15. Ensure that budgets are adhered to and balanced. Control Expenditure to needs.16. Maintain a standard of Zero forced audits of systems and Zero breach of Client SLA.17. Prioritise projects of minimal to moderate complexity within given time frames.18. Apply management principles & techniques to the management of all organisational resources.19. Recognise the interrelationship that connects seemingly isolated incidents within the organisation.

City Of Johannesburg, Gauteng, South Africa

AVANTedge Group is a Software Development House focusing on three main business Verticals namely; Legal, Medical and Motor Industries. The company has a focus on delivering a full complement of software solutions to these markets.Positions held in period:• Last Role: Special Projects Manager• Implementation & Technical Manager• Project Manager• Senior Developer / Team Lead• Software Engineer / DeveloperMy career path and progression at AVANTedge was unprecedented in their history at the time and was often referenced as a “poster” to other staff for what can be achieved with the right attitude, focus and dedication. By the time I had left I had hit a glass ceiling in the organization and I was beginning to be used more to deal with complex or problem areas than any natural career progression.

City Of Johannesburg, Gauteng, South Africa

Major Achievements:* I progressed through a career path from developer to Special Projects Manager in a very linear organization within a relatively short period of time.* I personally designed and developed an inhouse accounting application from scratch, which was still in use when I left, and ran the books for 6 companies within the AVANTedge group.* I achieved a zero backlog on outstanding Implementations - which was deemed impossible by my predecessor - as I had inherited a large volume of outstanding implementations stemming back for over two years prior to getting it up to date.* I amalgamated two previously separate departments (Implementation & Technical) each with no structure and policies into one new department, under my management, and with new operating standards and protocols.* I put in place HR procedures and policies for my team, which once proven, were adopted by the other departments in the company such as Non-Conformance Tracking and KPI measurables and documentation.* I implemented a Remote Technical Support tool (Spiceworks) and procedures to minimize the amount of IT Technical Call Outs which are a huge cost incurrent for the company.* I put in place functional specification documents and executive summary document templates for project scopes which were adopted and utilized for all project work.* I designed, enhanced, and maintained a call logging system that was in use for our software Support departments to handle all facets of Customer Service and Help Desk including reporting, call escalation and statistics

City Of Johannesburg, Gauteng, South Africa

1. Fulfil any Special Project needs the company have in different business areas2. Add value within or set up new departments in the organization.3. Now: A New Initiative for company to have a QAT Department.4. Assist in the setting up and procedure structuring of the newly formed QAT.5. Impart PM & Quality skills and knowledge on the new QAT Department.6. Earmarked to become the Legal Flagship Product Specialist / Owner.7. Responsible for Project Planning for the Legal Flagship Product.8. Setup and define key Testing Methodologies, including Test Packs, etc.9. Using my Project Management skills put in place practical processes.10. Responsible for all Business Analyst Report creation in applications.11. Ensure design goals are met and delivery does not exceed scale.12. Ensure quality of design and operational control characteristics.13. Key Account Manager and liaison for all dev needs for new Collections App.

City Of Johannesburg, Gauteng, South Africa

1. Manage Staff Compliment of 7 and all Human Resource requirements.2. Implement structures, policies and procedures where there were none.3. Align the department goals to the strategic vision of the organization.4. Manage and reduce the backlog of Product Implementations.5. Envision and Implement Business Improvement Processes.6. Improve productivity and control of Technical Consultants.7. Project Manage the entire Implementation process across departments.8. Make sure that the SLA requirements are adhered to and delivered on.9. Align business focus on our core Maintenance clients.10. Quality Check all Technical & Software Implementations.11. Monthly report backs to Board of Directors on progress & statistics.12. Stock Control and distribution both internally and to clients.13. Manage all Internal Technical & IT Requirements & requests.14. Create and Design Implementation Manuals & Checklists.

City Of Johannesburg, Gauteng, South Africa

1. Drive development process to ship product on time. 2. Manage product specification—primary project architect. 3. Facilitate communication and negotiation within the team. 4. Maintain the project schedule and reports project status. 5. Drive the implementation of critical trade-off decisions. 6. Develop, maintain, and execute the project master plan and schedule7. Drive and manage risk assessment and risk management.8. Investigate new Project Management Methodologies.9. Handle Ad hoc Projects as directed by the Board of Directors.10. Technical Lead on new Accounting Product for Medical Market.11. Create Product Specification Documents for development cycles.12. Create Executive Summary Documents for development cycles.13. Build Strong Relationships with Project Stakeholders, both internal & external.14. Create Test Packs for various applications given various scenarios.

City Of Johannesburg, Gauteng, South Africa

1. Manage the workload and delivery of the Junior Developers.2. Responsible for all Pre-Development Analysis & Design.3. Develop all In-House applications, Call Logging and Accounts.4. One-Stop-Shop for everything related to the in-house applications.5. Drive development process to ship product on time.6. Specify the features of physical design for the application.7. Estimate time and effort to complete each feature and Communicates it.8. Supervise the building of features by Junior Developers9. Prepare product for deployment with Product Builds.10. Drive usability and user performance enhancement trade-off.11. Drive implementation of critical trade-off decisions to be made.12. Ensure developers thoroughly test the product.13. Conduct KPI’s on the junior developers at regular intervals.14. Responsible for Release Note documentation and Training.

City Of Johannesburg, Gauteng, South Africa

1. Responsible for Pre-Development Analysis & Design.2. Responsible for Release Note documentation and Training.3. Responsible for all development of In-house Call Logging Application.4. Responsible for all development of In-house Accounting Application.5. Responsible for all development in Legal Debt Collection Package.6. Understand business expectations and develop to them as required.7. Test Cycle all development done to ensure QAT Standards.8. Grow development skills through self tutelage and experience.9. One-Stop-Shop for everything related to the in-house applications.

City Of Johannesburg, Gauteng, South Africa

B.B.A. (Bauling Business Applications) was a Sole Proprietorship which focused on delivering quality customized business software solutions to their clientele across a broad spectrum of industries, such as Legal Market, Reservations and Event Management. On taking the decision to specialise in the field of development I joined B.B.A. in the capacity of Software Engineer and Business Analyst. This was a significant challenge as it was like nothing I had studied or worked in before.We dissolved the business as out largest customer (Legal Interact, too later become AVANTedge) wanted to establish an in-house R&D division and as we did the majority of their development, they wanted us to become the corner stone of the R&D division.As they were our biggest client and already consuming majority of our available time preventing us form developing any of our own software solutions, we decided to sell the business and our services to them in a buy-out.• Meet with clients and understand their business requirements for potential software offering.• Develop proposals for clients with development points, costing and simulated designs where applicable.• Un-clutter client request and deliver on actual application requirements, with the clients end goal always paramount.• I took client specifications and architect the necessary database requirements and user interfaces.• Engineered Software solutions for clients based on their schematics or business needs whilst maintaining the integrity of the app.• Learn development fundamentals on job whilst still delivering on client expectations within realistic timelines.• Responsible for Pre-Development Analysis & Design which was evaluated by the owner before submitting or implementing.• Responsible for Release Note documentation and Training once product was implemented and installed on site.• Test Cycle all development done to ensure Standards and expectations were met by both the client and us.

City Of Johannesburg, Gauteng, South Africa

ExxonMobil Corporation is a multinational conglomerate consistently in the top of the Fortune 500 companies. The South African operation was primarily centred around the selling, distribution, marketing, blending, warehousing, and re-induction of Mobil Lubricants into the local market as well as fuels to passing Marine Trade and exporting into Africa from the central hub.Positions held in period:• Last Role: Logistics & Order Fulfilment Specialist• Senior Logistics & Order Fulfilment Consultant• Marine Order Fulfilment Consultant• Import & Export Order Fulfilment Consultant• Order Fulfilment ConsultantExxonMobil was my first foray into the corporate world in a permanent position. Being baptized into the working world in one of the world’s largest organizations was a blessing and offered me a glimpse into what would later become a driving force for me in my career.I was hired and joined Mobil Oil but was there to see the larger organization through its monumental merger with Exxon and the obvious ramifications experienced all the way through to the South African operationI started in Order Fulfilment (managing orders from initiation to delivery to billing) and worked my way into positions in exporting/importing and marine distribution - followed by roles in logistics, warehousing, distribution, blending and supply chain management. Culminating in a role that saw me as a Specialist in the logistics and Order fulfilment space across the South African operation.

City Of Johannesburg, Gauteng, South Africa

Major Achievements:* I progressed steadily through the organization with regular promotions and position changes along with a new and diverse portfolio with each change.* I received a number of awards for my dedication and my new endeavors initiated. My first promotion came within my first 7 months of joining the company.* I created a central FSP (Forward Supply Plan) for the organization which took current inventory levels, Max & Min Stock levels, Lead times, Production time, Production capacity, into consideration and was used to control our entire production cycle, including our blending operation.* I created the companies first TAR (Trading Accounts Receivable) report on request of the Financial Director. The report continued to be use until I left and was part of our monthly reporting to Brussels & Fairfax offices* I was made the central point of contact for the external auditors (PWC) for all areas within my portfolio.* I was also made part of our own internal Auditing committee and reported on audits to head offices in Brussels and Fairfax. I was also part of the ISO certification committee.* I became a knowledge base from which the company would draw on various projects and special initiatives and often spearheaded or project managed new initiatives.* Due to my knowledge especially in my areas I became a central trainer in the organization, and this was made part of my portfolio to train all new staff or orientate visitors or other department staff into the Logistics and Order Fulfilment portfolio of responsibilities

City Of Johannesburg, Gauteng, South Africa

1. Conduct Cost To Serve Analysis for Logistics and Order Fulfilment.2. Coordinate & implement training for existing &new staff on L&OF functions3. Liaise with Business Managers on their input regarding the forecasting.4. Give Assistance in both Legal and Admin requirements for L&OF.5. Responsible for liaising with External Auditors both on systems & stock.6. Part of the Internal Audit Committee & involved in ISO certification.7. Part of job was CMPP/TL - Customer Master Pricing Professional & Team Lead8. Part of Job was PIC – Process Improvement Coach for Logistics & OF.9. Oversaw procedure and statistics on C.O.G.S (Cost Of Goods Supplied)10. Supply chain coordination from warehouse to delivery and sign off.11. Responsible for all Pricing Master Files and the administration thereof.12. Challenge all existing processes and identify improvement possibilities13. Implement principles of DOAG (Delegation Of Authority Given) for L&OF

City Of Johannesburg, Gauteng, South Africa

1. Redesigned & managed a FSP (Forward Supply Plan) for the entire company. 2. Designed & Administrated a Back Order report for all business lines & locations.3. I was the central liaison between OF, Logistics and distribution. 4. Managed all physical stock takes & reporting variances thereafter. 5. Generated, Maintained and reported on Negative Margin billing. 6. Liaise with all divisions & supply business statistics (e.g. New Customers, etc.)7. Coordinate stock transfers and relocations between locations & Blend Plant. 8. Investigate deviations for processes such as Un-invoiced Orders etc. 9. Administrated Stock recons for Madagascar & Mozambique.10. Set and Implemented Maximum & Minimum stock levels per location.11. Manage the OF delivery principle (OTIF) – On Time In Full.12. Support for OF Manager, Logistics Coordinator and Blend Coordinator.

City Of Johannesburg, Gauteng, South Africa

1. Order taking and Coordination. Both Local and international.2. Forecast Marine requirements & statistics to the Blend Operation.3. Inter-Company billing for Marine shipments handled locally.4. Was promoted to 2nd IC in O.F. & handled Managers duties when on leave. 5. Responsible for training all new OF consultants on procedures & systems. 6. Assigned Customer Master File Administration Status.7. Process all Credit Applications & ensure compliance before loaded8. Central dept. liaison for all IT issues product (Accpac) & infrastructure.9. Ensure compliance to procedures and controls both for logistics & OF.

City Of Johannesburg, Gauteng, South Africa

1. Coordination of all Import requirements based on local demands.2. Coordination of all Export requirements based on International demands.3. Control Imports & Exports to ensure safety stock levels, given lead times.4. For both import & export make sure that all logistics are adhered to.5. Make sure all the legalities for both Imports & Exports are met.6. Handle all Promise To Pay and country requirements when importing.7. For all orders received follow through on the Order to Invoice process.8. Invoice and handle all Inter-Company billing for shipments.9. Instrumental in co-ordinating the forecasting of products.10. Liaise with international affiliates regarding supply and demand needs.

City Of Johannesburg, Gauteng, South Africa

1. For all orders follow through on the Order to Invoice process. 2. Liaise with logistics and distribution to ensure delivery compliance.3. Designed & administrated the company’s first client TAR reporting.4. Liaise with customers and head office distribution for Orders received.5. Follow orders all the way through to after service satisfaction follow-ups.6. Involved in Customer Satisfaction Surveys both in collating & designing.7. Manage, Monitor and report customer dissatisfaction.8. Administer and report to client and internally on all customer Queries.

N4, Financial Accounting

Entrepreneurship & Business Management Computer Practice Computerised Financial Systems Accounting Management Communication

N5, Business Management

Entrepreneurship & Business Management Computer Practice Computerised Financial Systems Sales Management

Matric, Matric

Maths Science Accounting Business Economics English Afrikaans