Justin Ratcliff Email & Phone Number

Lexington, Ky, Us

Vogent (vogent.ai -- formerly Elto AI) is a humanlike, low-latency, customizable voice AI for enterprise.We are full-service, and work directly with your call centers to develop an AI that speaks just like your agents do. We have deployed solutions for large companies in healthcare, staffing, logistics, pharmaceuticals, market research, travel, and more, saving tens of millions of dollars on call center costs while increasing customer metrics (e.g. CSAT) significantly.Think we could work for you? Find time at http://calendly.com/elto/elto_get_started, or reach out to j@elto.ai for a consultation.

San Francisco, California, Us

San Francisco, California, Us

Making quality mental health care affordable & accessible for anyone.

New York, Us

The RevGenius community is a great global network of business professionals. As a member, you gain access to job postings, job search resources, sales threads, marketing threads, tools/software threads, event postings, and more. Join (it's free) and introduce yourself! https://vrlps.co/vhw5mr0/cp

Providing training and operational services surrounding cold outbound campaign management and customer experience management. Projects have included but are not limited to: Persona Identification & Messaging Training Deck, Campaign Management Internal Experience Gap Analysis, Customer Timeline Experience Gap Analysis, Cold Email Copywriting Workshop, Tech-Stack Review, Brand Management Workshop, Internal Messaging/Pain Point/Value Matrix Review, Ideal Customer Profile Workshop, Contracted Cold-Calling, Team Training Appearances, Marketing Playbook Creation

Chicago, Il, Us

Built and launched an affiliate marketing program from the ground up. This role required me to do significant market research into b2b specific affiliate practices before operationalizing the mechanisms required to make the program work. Although we ran everything through the ReferralRock platform, copywriting was essential at almost every stage. Each end-user action typically had an outbound message associated and the web pages had to be branded. The member sign-up approach was no different from outbound business development. Outside of building the operations for the program, I also created a system of outreach similar to that of a regular outbound sales process. I would contact individuals through an email/phone/text sequence, conduct a demo, and then have them agree to apply to the program. From there I would qualify the individual and then move on to onboarding. I also created an affiliate marketing playbook that was distributed to all new members explaining more about the program along with additional marketing and copy material. The program was launched and running successfully.

Chicago, Il, Us

Shortlist, by Recruit Rockstars, delivers 10 high-qualified candidates in just 10 days. 10x faster and 10x cheaper than Headhunters. Passive job-seekers that are employed but open to new opportunities; the rockstars you want but can't find through job boards. -> Tell us about your ideal candidate, approve a few of your perfect fits, and receive 10 names in 10 days. It's that easy. It's that quick. It's that effective. Learn more about the recruiting process in Jeff Hyman's bestselling book "Recruit Rockstars", found at recruitrockstars.com. If you want to experience the future of talent acquisition (and budget management) send me a DM! Your first Shortlist is half-off!

Denver, Colorado, Us

Duties included but not limited to authoring SOPs (50+ in my time with CIENCE), operational KPI upkeep (built and maintained an advanced excel sheet), strategic project management, workforce management, budgeting, purchasing, NPS // Customer Success tracking, efficiency planning, data auditing (in 100+ sub-industries), and operational training.

Denver, Colorado, Us

Oversaw all day-to-day activities in the US-Based SDR office. From the time I first took a leadership position to the end of my tenure in this specific role, I was an integral part of scaling our 20 person team to an office of 150 employees. I helped build the framework for that growth with scalable processes and consistent training on the craft of cold outbound. During my time as the leader of the largest US-Based department, CIENCE received the following awards: - Clutch Top 100: #1 Top Lead Generation Companies (22'), #40 Fastest Growth (22'), #9 Sustained Growth (22'), Top Voice Services [#1 in both Lead Gen Services & Outbound Call Centers] (21')- UpCity: National Excellence Award (22')- Comparably: #47 Best Operations Team (22'), #50 Best Global Company Culture (22'), # 69 Best Company Outlook (22'), #32 Best Company Culture (21')- Great Place to Work - Certified (21'/22')- Digital.com: Call Center Service Award (21')

Denver, Colorado, Us

In this position, I managed a group of Team Leads that oversaw and individually trained SDRs. I provided weekly office-wide trainings on cold-calling, outbound strategy, account "red-flag" identification, and the psychology behind sales development. I led our daily morning stand-up meetings and implemented a plethora of changes inside of the SDR process. This role was hands-on with struggling accounts that had entered into churn status and required consistent client specific data auditing. Also, during this period of time, I implemented and onboarded the Orum parallel assisted dialing platform into our outbound calling operations. Depending on the SDR and their specific data sets, we saw anywhere from a 1.5X to 2X increase in dial output.

Denver, Colorado, Us

This was a client facing role that heavily relied on the presentation of bi-weekly data reports. I also managed a team of 24 SDRs that required handling a book of business spanning 70+ accounts. I held bi-weekly 1:1s with each SDR, conducted individual training/coaching, taught the team how to dissect account data, and implemented changes to the different inputs of a campaign. I worked closely with the Campaign Strategy team to rework copywriting in scripting/templating and crafted tailored approaches depending on each SDR's style/acumen. I became very adept at the engagement platform SalesLoft during this time period, as it was a major portion of my daily tool usage.

Denver, Colorado, Us

Made 200+ click-to-dial cold-calls (no Parallel Assisted Dialer assistance) per day representing a myriad of solutions across multiple industries. As a MoM top performer (meetings/appointments booked, activities made, positive reviews), I was able to succeed inside of multiple markets with clients that offered vastly different products. I have an exceedingly positive outlook on the Sales Development Representative role as a whole, and believe that it can be a career choice for many. With the right mindset, technology, and focus on the craft, anyone can use the SDR role to set the foundation needed for a successful career in or outside business.

Lexington, Kentucky, Us

I helped individuals deal with substance addictions/abuse, suicide risk, and stress management while assisting to find community supports, acceptable housing, and work towards repairing social relationships. Upon admission of a primary client, I conducted a psychosocial assessment, a DLA-20 functional assessment, a substance use assessment, activity assessment, suicide risk/self-harm assessment, constructed a clinical formulation, and a recommended diagnosis. During their stay I provided face-to-face consultation in order to develop and implement a personal recovery plan using evidence-based practices. I increased psycho-education about the nature of their illnesses through 1-on-1 sessions and group modules. (Group modules taught thus far include: Symptom Education, Applied Psychology, Eco-Therapy, and Creative Journaling.) I worked directly with outside agencies (Mental Health Court, Drug Court, ACT Team, DIVERTS Team, NAMI Lex, SSI Office, Health Care Appointments, etc.) in order to maximize the client’s therapeutic potential by increasing their support system. {As a shift preceptor I was responsible for training new employees during their orientation period. As a member of the Infectious Disease Control Committee I have designed trainings, created procedures to increase safety, and supervise acceptable hand washing techniques.}

Plano, Texas, Us

It was a commission-based on-site B2C closing position that required extensive product knowledge, rapport building, active listening, time management, post-sale relationship management, task optimization, customer service skills, public interaction, and great organization. I sold appliances, mattresses, and window coverings.

Phoenix, Arizona, Us

Management position that required public interaction, report keeping, event planning, customer service, money counting, customer de-escalation, and associate supervision.

Required travel to coal mines in the Eastern and Midwestern portions of the United States, collecting samples from these sites, along with laboratory testing of collected samples. Coordination and cooperation with the management at each site was imperative (task scheduling, communication, relationship building, and emphasis on our services).