Justin Doggett Email & Phone Number

Houston, Texas, Us

Core Responsibilities:• Develop web and cloud-based solutions using the Microsoft .NET framework and Azure platform to streamline pre-deal and post-deal processes.• Implement and maintain scalable, secure applications leveraging .NET, C# and Azure services.Key Achievements:• Optimizing existing solutions for enhanced performance, reducing processing time by 30%.• Recognized as a Subject Matter Expert (SME) for Matrix Pricing, leading to improved accuracy and efficiency.

San Diego, Ca, Us

Core Responsibilities:• Develop and maintain surveys and reports in Medallia using HTML, CSS, and JavaScript to enhance the user experience for veterans interacting with the Department of Veteran Affairs.• Collaborate with cross-functional teams to ensure seamless integration and functionality of survey tools.Key Achievements:• Created custom JavaScript functions to enhance survey interactivity, resulting in an approximate 80% increase in customer satisfaction.• Recognized by management for rapid completion of development tasks and providing valuable support to other teams.

Houston, Texas, Us

Promoted to Software Developer.Core Responsibilities:• Developed and modified user interface screens in the Adapt2 application using C#, enabling power traders to communicate effectively with ISOs in the power industry to meet trade deadlines.• Updated front-end code to utilize REST API for efficient communication with the back end after transitioning from IIS to containers.• Programmed back-end functionality in C# to ensure accurate communication with user interface screens.Key Achievements:• Promoted from Software Support Analyst to Software Developer due to expertise in Unity game development.• Enhanced power trader experience with the front-end application, resulting in an approximate 80% increase in customer satisfaction during my tenure.

Houston, Texas, Us

Core Responsibilities:• Provided first-level support for a large-scale enterprise software application in the power industry, ensuring timely resolution of technical issues and maintaining system reliability.Key Achievements:• Recognized by department leadership for consistently maintaining a high ticket resolution rate and building strong relationships with Adapt2 customers by advising on best practices.

Austin, Tx, Us

Promoted to Software Developer.Core Responsibilities:• Developed solutions using AngularJS and JavaScript within the ServiceNow platform to meet departmental requirements and project deadlines..• Provided tier 3 technical support to resolve critical issues for business units, ensuring minimal downtime and operational efficiency.Key Achievements:• Promoted to Software Developer from Desktop Support, leveraging Unity game development experience.• Enhanced department efficiency and satisfaction by approximately 75% through effective problem-solving and innovative solutions.

Austin, Tx, Us

Core Responsibilities:• Provided technical support for the College of Liberal Arts as well as Dell Medical School, including new hire desktop configuration, software installation, permissions setup, Active Directory management, and hardware support.• Ensured seamless IT operations by troubleshooting and resolving technical issues promptly.Key Achievements:• Requested to interview for a managerial position within six months of employment due to exceptional performance.• Promoted to Team Lead, demonstrating leadership and technical expertise.• Led project management for the departments’ Generations program, ensuring successful implementation and execution.• Consistently recognized by leadership for maintaining a high ticket closure rate and delivering excellent customer service.

Milwaukee, Wisconsin, Us

Core Responsibilities:• Organized meetings with customers to ensure SLAs are being met, as well as overall satisfaction with the product.Key Achievements:• Acknowledged by leadership for taking initiative on projects, and increasing customer satisfaction during my tenure.

Austin, Tx, Us

Core Responsibilities:•Performed first-level support on a large-scale enterprise software application utilized in online banking.Key Achievements:•Increased customer satisfaction percentage above 90% single handed for the whole company during my tenure.