Justin Rice Email & Phone Number

Carmel, Indiana, United States

Main responsibility focuses on anticipating and communicating the needs of sales, marketing, and executive management and translating those needs into a format that developers can understand. This is done through market research, stakeholder interviews, competitive analysis, support request analysis, and domain knowledge. Lead development meetings, establishing priorities regarding work to be completed in a given timeframe.• Successfully championed the development and launch a new product platform, that was rolled outnationally resulting in the creation of multiple new revenue streams• Saved the company over $500,000 annually through the implementation of new technologyefficiencies and product consolidation• Through quantitative research and domain knowledge, created two additional revenue streams thatresulted in a $2M increase in revenue• Based on internal and external qualitative and quantitative research, negotiated and acquired a newemail marketing platform resulting in a 50% increase in outreach and deliverability while decreasingoverall costs by 35%• Ensured that all technology products were TCPA, GDPR and CASL compliant

Carmel, Indiana, United States

Oversaw the day-to-day operations focusing on ensuring all aspects of the business were running smoothly. Managed a team of 10, fostering a collaborative and performance-driven culture. Handled product management, including defining the product vision, roadmapping, managing the backlog, QAing product features and developing go-to-market strategies. Oversaw the customer support team, accounting, and human resources. Optimized business workflows while developing and implementing initiatives to increase efficiency and profit. Additionally, focused on collaboration with other executives to create and align operational goals to the overall business objectives.• Transformed operational efficiency, boosting productivity by 25% over a two year time period,resulting in saving the business $150,000 annually through process optimization and automation• Negotiated, acquired and implemented a new project management system that resultedin a 20% reduction in project completion time through systems consolidation• Negotiated and managed vendor relationships, ensuring receiving their best pricing, which resultedin saving over 50% annually on vendor expenses• Personally oversaw the development and launch of EZAdsPro’s technology products into a newmarket, which contributed to the acquisition of it’s largest customer, increasing company revenue by100%• Based on user and stakeholder qualitative feedback along with external quantitative researchconceptualized a new PLG sales model, introducing a free tier along with usage based pricingresulting in a 50% increase in usage and a 30% in overall revenue• Through data driven quantitative research and stakeholder focused qualitative research,continuously planned out and oversaw the product roadmap for all of EZAdsPro’s products

Lafayette, Indiana Area

Responsibilities included managing a team of two Client Service Managers and developing strategies to enhance client satisfaction and retention. Additionally, served as the primary point of contact for implementation and service of several key accounts.• Helped client retention grow to 95% through enhancing client satisfaction • Developed and implemented a new plan that reduced training and implementation by 40% while also providing a better client experience

Lafayette, Indiana, United States

Responsible for delivering outstanding client support including overseeing on-site customer implementations, follow up client support via email, phone and video, and collaborating with other Client Service Managers, sales, and development to enhance overall service delivery. • Provided extensive on-site training to over 75 clients• Reduced training time by 20% through custom tailored training plans that were unique to each client • As a side initiative, negotiated and implemented a new server hosting strategy for the company, reducing hosting costs by 75%