Justin Rice Email & Phone Number

Carmel, Indiana, United States

• Main responsibility focuses on anticipating and communicating the needs of sales, marketing, and executive management and translating those needs into a format that developers can understand. This is done through.
• Successfully championed the development and launch a new product platform, that was rolled outnationally resulting in the creation of multiple new revenue streams
• Saved the company over $500,000 annually through the implementation of new technologyefficiencies and product consolidation
• Through quantitative research and domain knowledge, created two additional revenue streams thatresulted in a $2M increase in revenue
• Based on internal and external qualitative and quantitative research, negotiated and acquired a newemail marketing platform resulting in a 50% increase in outreach and deliverability while decreasingoverall costs by 35%
• Ensured that all technology products were TCPA, GDPR and CASL compliant

Carmel, Indiana, United States

• Oversaw the day-to-day operations focusing on ensuring all aspects of the business were running smoothly. Managed a team of 10, fostering a collaborative and performance-driven culture. Handled product management.
• Transformed operational efficiency, boosting productivity by 25% over a two year time period,resulting in saving the business $150,000 annually through process optimization and automation
• Negotiated, acquired and implemented a new project management system that resultedin a 20% reduction in project completion time through systems consolidation
• Negotiated and managed vendor relationships, ensuring receiving their best pricing, which resultedin saving over 50% annually on vendor expenses
• Personally oversaw the development and launch of EZAdsPro’s technology products into a newmarket, which contributed to the acquisition of it’s largest customer, increasing company revenue by100%
• Based on user and stakeholder qualitative feedback along with external quantitative researchconceptualized a new PLG sales model, introducing a free tier along with usage based pricingresulting in a 50% increase in.

Lafayette, Indiana Area

• Responsibilities included managing a team of two Client Service Managers and developing strategies to enhance client satisfaction and retention. Additionally, served as the primary point of contact for implementation.
• Helped client retention grow to 95% through enhancing client satisfaction
• Developed and implemented a new plan that reduced training and implementation by 40% while also providing a better client experience

Lafayette, Indiana, United States

• Responsible for delivering outstanding client support including overseeing on-site customer implementations, follow up client support via email, phone and video, and collaborating with other Client Service Managers.
• Provided extensive on-site training to over 75 clients
• Reduced training time by 20% through custom tailored training plans that were unique to each client
• As a side initiative, negotiated and implemented a new server hosting strategy for the company, reducing hosting costs by 75%