Justin Roan Email & Phone Number

Redmond, Washington, Us

Public Principal Technology Strategist for the State of TexasAs a member of the Microsoft Sales Account Team primary responsibilities included defining and leading the Microsoft Cloud strategy for the state of Texas including Azure, Office 365 and Dynamics 365. Sales Responsibilities and Achievements:• Maintained YoY growth of Azure exceeding 200% • Completed Office 365 acquisition and deployment for all major Texas state agencies driving an increase in entitlement usage over 100k seats• Contributed to the proliferation of Dynamics 365 across the state • Managed 85+ customers with over 100 contractual agreements• Coordinated Technical Resources across the territory to achieve account team goals• Defined and built best practices interacting with technologies strategist’s region wide• Red-White-Blue Award Winner 2018

Round Rock, Texas, Us

Global Software Engineering Director of IT Cloud Engineering (2015-2016)Responsible for designing, developing, implementing and operationalizing the multi-tenant, hybrid cloud platform for Dell IT. This platform formed the foundation for modernizing development engineering organizations throughout Dell.Operational/Engineering Statistics:• 23 total organizational headcount focused on cloud automation for Dell• 3 Operating Regions: US, Brazil, Malaysia• 4 Core Team Capabilities: Architecture, Planning, Development, InfrastructureKey Achievements• Led the team to create a modular, abstraction based hybrid cloud design across multiple platforms including: VMware, OpenStack, Public and Private Azure• Led the interface with customers and leadership to define requirements for the interface, governance, features and functionality• Drove Cloud Automation platform as an Agile program, the first inside Dell IT Infrastructure Management• Delivered, implemented and operationalized the first release in August 2015 a mere six months after starting

Round Rock, Texas, Us

Global Software Engineering Director of Dell.com Engineering Operations (2013-2015)Oversaw transition of Dell.com Site Operations to an Engineering centric organization adopting Agile methodologies for engineering and operational efforts across the team which included test, infrastructure, planning, development, Dev-Ops and support.Operational/Organizational Statistics:• 65 total organizational headcount • 4 Operating Regions: US, Brazil, Malaysia, India• $5M annual operational budget• $12M annual capital budget• 9 Core Capabilities: Architecture, Infrastructure, Dev-Ops, Application Support, Environment Support, Development, Test, Project and Portfolio ManagementKey Achievements• Drove the transition of the operations organization to Agile applying models appropriately as needed to ensure measurable, quality delivery• Negotiated onboarding of Microsoft Azure as an external Cloud provider for Dell Commerce Services• Led organization to continuous integration resulting in an average of 26 releases per year• Directly led the operations teams responsible for Dell.com stability during the highly successful 2013-2014 holiday sales periods• Assumed Executive level human resources and budgetary responsibilities for Engineering Operations from 2H 2014 through 2015.

Round Rock, Texas, Us

Global IT Senior Manager of Dell.com Site Operations (2010-2013)Created and led support, infrastructure, Dev-Ops and operational tools development organizations supporting Dell.com during a key reconstruction of the website. Provided a critical part of Dell’s business a direct line into improving website stability, on-demand infrastructure management, a patterned approach to project delivery and the necessary toolsets to manage the portfolio.Operational Statistics• 42 total organizational headcount • 3 Operating Regions: US, Malaysia, India• $2.5M annual operational budget• $10M annual capital budgetKey Achievements• Partnered with program and operational teams to drive Dell.com IT to a predictable release rhythm• Implemented a direct customer support model with parity across both production and non-production instances of the Dell.com presence• Provided optimized infrastructure platforms across the online sales organization governed by technical architecture, planned scalability and cost• Drove innovation improvements into the Online environment ecosystem through the implementation of specialized optimized database infrastructure, Microsoft based monitoring and advancements in build & deployment to meet development technology needs

Round Rock, Texas, Us

Coordinated infrastructure (servers/storage/networking) acquisition and deployment for Dell’s I/T Online Sales projects and initiatives.Key responsibilities:• Capital (CAPEX) forecasting and budgeting• External partner resource planning• Project planning and execution• Delivery of critical infrastructure needs on time and on budget• Evergreen infrastructure process improvement with internal and external partnersKey Accomplishments:• Coordinated the acquisition and detailed deployment of over 1000 servers annually• Optimized external partner engagement and operational relationship through a consolidated repetitive process• Gained extensive knowledge in all matters related to Dell.com infrastructure and processes, considered a senior resource for resolving critical I/T issues

Round Rock, Texas, Us

• Built the first performance engineering team inside of Dell in conjunction with colleagues across IT • Standardized testing of local, regional and globally distributed applications related to Dell Services

Round Rock, Texas, Us

• Level 1 and Level 2 Latitude (notebook) support for Fortune 500 companies • Developed analytical mindset through repeated exposure to technical troubleshooting

Washington, Dc, Us

Honorable medical discharge during School of Infantry (SOI)